Scott Clark Toyota

Buyer beware! Please read My experience was terrible. I was helping a friend research for a reliable vehicle and Scott Clark had one online. I contacted the internet departme My experience was terrible. I was helping a friend research for a reliable vehicle and Scott Clark had one online. I contacted the internet department and spoke with Julian. To his credit, he made it clear up front that they do not "hold" vehicles or take deposits. OK I get that; however, we're located 3 hrs away, so its not a trip right around the corner. I told him what we could spend for a car "out the door" price (with all the fees added in..) and it totaled up to more than we had. I thanked him and said that we would just keep looking. About 90 min later, I get a call from him and he said his manager agreed to the price, so could we come in today? I said no, given the distance, but we could be there tomorrow in the evening and it would be a cash deal. Once again, he said you'll have to check tomorrow before you leave to make sure it was still available. Again no problem. The next day, we talked around 2pm and the car was still available, so we re-confirmed an appointment for 8pm that evening and acceptable method of payment. I picked my friend up from work and we headed out on the three hour drive. After driving for 2 hrs (one hr out from Charlotte) the phone rings... I figured he was checking on our drive; to make sure we were coming. Well, I was wrong.... he says there is another deal being generated on the car and he'd call me back.... 10 minutes later he calls and says its been sold! I don't need to elaborate the immediate exchange I had with him; suffice to say it wasn't pleasant. I understand not holding cars; but if the car is available/ and an appointment is agreed upon; then I would think that there is some obligation on the part of the dealer to wait to that time before selling the car. It doesn't prevent them from lining up a "back-up "deal to go into effect if I don't show up. I suspect that my "impending purchase" was probably used as a lever to get more money out of the individual who actually bought the car. My question is; I thought an internet department was to help develop sales beyond the immediate area....? It doesn't work if some allowance isn't made for the distance/and or arrangements people have to make to get there. Now, maybe your experience will be the best with Scott Clark Toyota; hopefully it is.... but I'd be advised that there is a "typical car dealership" mentality at least in part there. So, Buyer beware ! More

Awesome Marshall Moore is one of the BEST professionals I've Ever dealt with in the 45 years I've been having cars serviced. He's why I drive 30 miles one way Marshall Moore is one of the BEST professionals I've Ever dealt with in the 45 years I've been having cars serviced. He's why I drive 30 miles one way for an oil change !!!! More

Sevice Department My wife and I bought a lexus RX 350 from Scott Clark 4yrs ago and have been bringing it back for service ever since, sure we could take it other place My wife and I bought a lexus RX 350 from Scott Clark 4yrs ago and have been bringing it back for service ever since, sure we could take it other places but Justin Bustle makes it easy. Thanks for the GREAT Service Justin. More

Great Customer Service I had the pleasure of being assisted by Archie Newton in the service department. He is both personable and professional. I will visited Scott Clark ti I had the pleasure of being assisted by Archie Newton in the service department. He is both personable and professional. I will visited Scott Clark time and time again because of the excellent customer service I receive each time I visit. More

Best Car Dealership ever!!! Most comfortable and enjoyable car experience we have ever had. Everyone on staff was friendly and eager to help us get the car of our dreams. We wil Most comfortable and enjoyable car experience we have ever had. Everyone on staff was friendly and eager to help us get the car of our dreams. We will certainly buy and refer our friends and family to Scott Clark toyota in the future. More

Great Experience! I visited Scott Clark Toyota for service after purchasing a new Tacoma in December. We added leather seats as an option to the new truck. From start I visited Scott Clark Toyota for service after purchasing a new Tacoma in December. We added leather seats as an option to the new truck. From start to finish, it was a great experience. More

Had my 2012 Pryus detailed and serviced I took my car to get services and Billy Carrol did a great job. The car looked great. I always go to Billy for service because he takes great care o I took my car to get services and Billy Carrol did a great job. The car looked great. I always go to Billy for service because he takes great care of me and I know the job will always be great. He is a very friendly man do work with. More

Excellent Service I have been customer since 2008. I continue to receive excellent service each time I go in. To be consistent in high level of service for 8 years says I have been customer since 2008. I continue to receive excellent service each time I go in. To be consistent in high level of service for 8 years says a lot about management and the employees they hire. On a scale of 1 - 10 they score an 11. More

Service superstar! I have purchased over 10 new Toyota's from Scott Clark Toyota and a big part of the reason is Jimmy Cline and Justin Bustle two of the best in the bus I have purchased over 10 new Toyota's from Scott Clark Toyota and a big part of the reason is Jimmy Cline and Justin Bustle two of the best in the business!! More

A very satisfied and loyal customer. I've been a customer of Scott Clark's for over 5 years. I pass another Toyota dealership every time I take my car in for servicing. Pete Acree always I've been a customer of Scott Clark's for over 5 years. I pass another Toyota dealership every time I take my car in for servicing. Pete Acree always greets me with a warm smile and makes me feel comfortable and in good hands. I like that Pete always makes sure I understand what needs to be done. Pete is a great asset to Scott Clark Toyota. More