Scott Clark Toyota

We were actually "tire kicking" and 'maybe' in the market for a used toyota tundra to replace our '05 tundra. All we knew for sure was that we would only trade for another tundra - if 'maybe' in the market for a used toyota tundra to replace our '05 tundra. All we knew for sure was that we would only trade for another tundra - if we found a great deal-, because we had such good luck with our '05. While looking around the lot, Will Young joined us and offered to work with us. When we explained that we weren't REALLY shopping, just looking, he said -- "OK" and that he'd be glad to assist by answering any questions we had. So, our journey began--we looked at several used trucks and Will answered ALL our questions, opening the trucks for us to get in and look around and drive if we wanted. When we got down to our financing requirements, Will explained that with the condition of our truck, he could most likely put us in a 'new' one. So, we moved to the new inventory. After a while, we narrowed the selection to one that we were strongly interested in. Will took us to drive, and the deal was done. Will was very agreeable to work with--he was friendly, not overly aggressive as many car salesmen, gave us 'private discussion' time during the process so we could make a decision, and took as long as we needed during the process. Justice Mann, Financial Manager, also made the finance process seamless and swift as possible. Thank you Justice! Duane and Diane Baker More

I previously had a bad experience at this dealer, however after posting some negative reviews was contacted by Chris Cady. He worked to make the situation right by going above and beyond the normal level of after posting some negative reviews was contacted by Chris Cady. He worked to make the situation right by going above and beyond the normal level of customer service and for that I am very grateful. From there I worked with Travis Wilson who helped me find a quality vehicle and answered any questions I had. He took the time to work with me despite already being booked up for the evening. From there I worked with Mike Mahlum in finance who explained everything in great detail, which helped me out a great deal. To sum everything up, I did originally have a bad experience, but I have never had a company work as hard as Scott Clark Toyota did to make it right. More

Will Young stopped by while I was waiting for my new car to be cleaned to thank me for my business and make sure that all of my questions were answered. He was very polite and made me feel as though I was t to be cleaned to thank me for my business and make sure that all of my questions were answered. He was very polite and made me feel as though I was truely valued and not just a sale. Jay Reeves checked back in with me while I was waiting to let me know the status of the car detailing which was very thoughtful! Reggie was great to work with. He worked with my dad via phone to help me close the deal! More

Excellent dealership, great selection on lot, knowledgeable staff, great deal..they sell you a car the way you buy. Would recommend you try this dealer before you make your purchase of your next knowledgeable staff, great deal..they sell you a car the way you buy. Would recommend you try this dealer before you make your purchase of your next Toyota. More

Awesome customer service. I did not have a way to the dealership and they sent a representative out to pick me up. The service, car and commitment to me as a customer was outstanding. I will most certain dealership and they sent a representative out to pick me up. The service, car and commitment to me as a customer was outstanding. I will most certainly refer others! More

I contacted Scott Clarks Toyota over the internet to find I contacted Scott Clarks Toyota over the internet to find out some more information on a Toyota Highlander. I filled out a form to see if the car I I contacted Scott Clarks Toyota over the internet to find out some more information on a Toyota Highlander. I filled out a form to see if the car I was inquiring about was on sale. A correspondent got back to me saying that James Rucker was handling that car. I was not looking to have a conversation with James, I just wanted to know if the car I was inquiring about was on special. A day went by and he kept trying to get me by phone. I let James know that I just wanted information about the car in question and that I did not care to talk to anyone right now. A day went by and I still did not hear anything. Since I was not getting an answer from James I went to the dealership on 8/14/2013. I was met at the front desk by J.B. Tillery. He was nice and showed me the car that I had inquired about. I had told him about my situation and that since I did not hear back from James that I would come see the car for myself. I let J.B. know that I did not wish to talk over the phone and I just wanted to see if that car was on sale. He looked it up and of course it was not. So he took me to the lot that had the Highlander that I was looking for and we took it for a test drive. I liked the car and I had a little time before I had to go to work so I let him run my credit. My credit was good and they were going to work with me on a trade in so I said run some numbers and let me see what you come up with. The monthly numbers were too high for what I wanted to pay per month. So I told J.B. that I could not make a deal and that I would need to talk with my wife some more. As I was leaving I met with Dawud Muhammad and he asked what price per month would be more acceptable and I told him. He had let me know that the number that I was looking for per month could be obtained and maybe even better. I spoke with my wife and we decided that this was a good deal if Dawud could get the price per month as he stated. I let J.B. know this and that I would go ahead with the deal if he could get the price I needed per month. The next morning James Rucker called me and said that J.B. was busy so he would pull the car in the back to hold it for me. J.B. called me a little later letting me know that the deal was on and I told him that I needed to know what the price per month was going to be. Time went on and no word from J.B. I started to get nervous. J.B. did call, but still no information on the price per month. It was like he forgot. Now it was starting to get closer to 3:30 and I had a 5:15 appt. with J.B. to purchase the car. Still no answer on price per month. Finally, I told J.B. that I need to get a price per month on that car or the deal is off. He called me back 15 min. later stating that the amount was $8 more than what we agreed upon the night before.J.B. mentioned that it was just $8, but that is not what we agreed upon. I called my wife and we decided not to buy. I called J.B. back to let him know that we were not going to buy and he said that he was not looking that the right price. After that, Duwad called me back and let me know that the car would be priced per month on what we had agreed upon the night before. I came to the dealership on Thurs. to purchase the Highlander. I started to sign the documents and then I raised the question about the "certification" of this car. I asked J.B. about how this car was certified. He told me it wasn't. I let him know that this car says that it is certified all over the sellers' notes, the Pure Care online papers and on the CarFax separating this car from other. He told me that this car was too old to be "certified." Both J.B. and the sales' managers would not budge from this position. I told J.B. I was not wrong and that I thought that this was misleading and deceptive representation. The next day I emailed Jim Cline about my situation. I told him that if you are selling a used car as certified and that you promote it on your website that that is deceptive and misleading to the customer. I wanted to let him know that I did not think this was proper business ethics. Be mindful when buying a car from this dealership. A "CERTIFIED" used car from Scott Clarks does not mean anything even though its posted all over there website and use this to help sell the car. UPDATE: I realize why I got such a good deal on my used car. The steering rack (rack & pinion) was leaking and the intermediate shaft was broke. Thanks Scott Clark for helping me spend $2000 more for my car. The car had recently had an alignment done, but they did not mention this to me when I bought the car. They must not of seen this. This dealership is dirty. More

We had an excellent experience at Scott Clark Toyota. We are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an exce are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an excellent vehicle. More

Every time my husband and I need anything, we always give Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply why we return. More

Kameron Knox was a pleasure to work with. He was very personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget and was never pushy. He even made sure to take care of some minor issues after the sale of the car; a small crack in the windshield, some spots on the exterior of the car and a small tear in the leather of the back seat. I know that he was not obliged to do so and other places would not have taken care of these things. Thank you for an overall great experience in purchasing our Venza. He also called to make sure we were happy with our purchase several days later. More