Scott Clark Toyota

We had an excellent experience at Scott Clark Toyota. We are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an exce are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an excellent vehicle. More

Every time my husband and I need anything, we always give Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply why we return. More

Kameron Knox was a pleasure to work with. He was very personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget and was never pushy. He even made sure to take care of some minor issues after the sale of the car; a small crack in the windshield, some spots on the exterior of the car and a small tear in the leather of the back seat. I know that he was not obliged to do so and other places would not have taken care of these things. Thank you for an overall great experience in purchasing our Venza. He also called to make sure we were happy with our purchase several days later. More

Andrew Revilla was the consummate professional. He answered all our questions and addressed all of our needs. He did not stop assisting us until we were completely satisfied. He was very courteous a answered all our questions and addressed all of our needs. He did not stop assisting us until we were completely satisfied. He was very courteous and treated us with respect even when we were not understanding all the new technology in the car we test drove! James Rucker did a very good job at closing the deal. He made sure we understood why the Camry was the better choice vs. the other competitors' cars. He was determined to make the sale but did so in a professional manner that did not make us feel uncomfortable. We would feel extremely comfortable dealing with both Andrew and James in the future, as well as recommend them to our friends. More

I would like to share our experience with Scott Clarks Toyota which is a lesson in transforming an extremely negative customer interaction into an opportunity to achieve customer loyalty. Jim Cline and T Toyota which is a lesson in transforming an extremely negative customer interaction into an opportunity to achieve customer loyalty. Jim Cline and Travis Wilson executed on that task! We came into the dealership Sat, 7/13 to purchase a pre-owned vehicle for our daughter who had just been in a total loss accident. We were expecting the top notch experience we always hear advertised and what we found had been just the opposite and extremely offensive due to our dealings with a particular salesman. Our experience with James Rucker left us feeling victimized by unethical sales tactics and inappropriate behavior, the details of which I choose not to elaborate on in favor of talking instead about how Jim Cline and Travis Wilson transformed that experience. I notified Chris Cady (managing partner) and Toyota of our experience with no expectation that they would do anything about it or even respond. Take note that this was the moment of differentiation that set Scott Clarks Toyota apart from most other dealerships. Not only did Chris Cady respond immediately with a commitment to look into the matter, but he put the matter into the hands of General Manager Jim Cline. Jim contacted me the very next morning, listened to the details of our experience and assured me he would address the situation with urgency. At that point, I truly believe he wanted to ‘right’ the situation without fully realizing he was putting into motion an experience for our family that would ensure future business with Scott Clarks. Still with reservations about purchasing a car from Scott Clarks after our initial experience, we agreed to go in and talk about the car we were interested in. Jim greeted us immediately. He apologized for our prior experience and, with great professionalism, addressed our concerns and talked with us about the deal for the car we were interested in. It was clear Jim had addressed the negative experience we’d had with any relevant individuals. Jim then handed us off to Travis Wilson to complete the details of our purchase if we still wished to proceed. We found Travis so sincere, spot on and direct in his approach, that we felt confident enough to move forward with purchasing a car for our daughter. To transform an experience like ours was no easy task and to say Jim Cline and Travis Wilson went the extra mile to ‘right’ the situation is an understatement. Wrapping up our final customer service experience was Cameron Townsend (finance) who very ably walked us through our financing documents in a personable and knowledgeable way. Quite honestly, we are surprised ourselves at how what started out as a bad experience turned out to be an experience in which we would recommend anyone buying a car from JIM CLINE and/or TRAVIS WILSON. Jim and Travis truly understand and embrace the customer service experience and I feel confident we will find our decision to move forward with the purchase validated in the coming years as we have our daughter's vehicle serviced and perhaps, even purchase more cars. More

Rob was very good to me. I felt he geniunely cared for me and my well being. I would recommnend him to anyone, he takes great pride in his job and was a treat, to deal with. me and my well being. I would recommnend him to anyone, he takes great pride in his job and was a treat, to deal with. More

I am very pleased with my recent purchase of a new Toyota Avalon Limited and the Sales & Finance staff at Scott Clark. Reggie and Jason especially, they were both great. I have been a Lexus owner for sever Avalon Limited and the Sales & Finance staff at Scott Clark. Reggie and Jason especially, they were both great. I have been a Lexus owner for several years, but now I am looking forward to this recent switch to the Avalon. So far I am very pleased with all of the standard options that you have to pay extra for at Lexus. More

Came into Scott Clark Toyota to test drive Highlander and RAV. TimBo greeted us warmly and took care of all questions - he answered our questions thoroughly and honestly. Would not hesitate to work with him RAV. TimBo greeted us warmly and took care of all questions - he answered our questions thoroughly and honestly. Would not hesitate to work with him in the future More

This was a great experience. Kameron listened to what I was looking for in a car (and it was not easy) and accepted the challenge. He made the experience very easy and smooth. I would recommened Kameron was looking for in a car (and it was not easy) and accepted the challenge. He made the experience very easy and smooth. I would recommened Kameron to any one looking for a car. Peter was excellent. He explained all of the details, papers your were signing very easy to understand and answered all of the questions I may have had. He didn't make you feel like this was a "business transaction", he made you feel like you have known him for yers. Everyone that I encountered was friendly and very professional. Kameron and Peter will be my #1 choice for any vehicles I choose to buy in the future. More