Scott Clark Toyota

We just bought a Toyota RAV 4 from Tim Wright and the entire experience was profesional and exceptional. The service we received from Tim, Todd and Mallory was the best. We were guided through the proce entire experience was profesional and exceptional. The service we received from Tim, Todd and Mallory was the best. We were guided through the process every step of the way. The price was right and the trade in was right-- we were so very pleased with our experience and would recommend this dealer to anyone. More

I went to Scott Clark with the intent to purchase a used Tacoma. As I was wondering the lot, I was approached by a salesman; Greg Zmirak. Greg was very helpful in finding the Tacoma I was looking for, and Tacoma. As I was wondering the lot, I was approached by a salesman; Greg Zmirak. Greg was very helpful in finding the Tacoma I was looking for, and he was very informative when it came to safety features and potential payments on the vehicle. After taking the truck out for a test drive, I decided I wanted it. After negotiating the deal, Greg passed me off to the Finance department where I dealt with Cory. Cory was also very helpful and informative, and I left with a new (used) truck and was content with the deal we had made. All of this was on a Friday. The following Wednesday, Cory called me and said I needed to go back to the dealer because there was an issue with the loan, and we needed to find a new way to cover the warranty I wanted. He said the bank decided that they wouldn't loan me the full amount needed in the previous deal, so they are now loaning the amount needed to cover the sticker price, my negative equity from my trade in, and the GAP insurance I purchased, but not including the warranty. Also, because of the mileage of the vehicle, they had to raise my interest rate by 2.6 percent. We worked out a deal in which I would finance the warranty through a Toyota sub company with 0% interest, but it has to be paid off within 18 months. Basically, the higher interest rate raised my payments by $45 per month, and the warranty will cost me $118/month. Total, I will be paying MUCH, MUCH more than the initial deal. $111/month to be exact. I will be paying enough to be driving a brand new vehicle, on a 4 (almost 5) year old truck with 63000 miles. I was presented all of this information and told that there were no other options, and that I could not back out of the deal and give the truck back. Today, I called to voice my complaints, and ask if we could work out a new deal. Every time I call, whoever I speak with says they need to bring the issue to their boss, and that they'll call me back in a few minutes. Each time (about 5 separate calls now) I wait about an hour, and call back, where I am told that the boss will call me back in a few minutes, or that they are busy and will call me back soon. My bottom line complaint is that I am paying enough to be driving a brand new vehicle, and that something needs to be done to lower my payments. If it comes down to it, I don't have a problem returning the truck and shopping elsewhere, but there is a "no cool-off period" clause that states that I cannot return the vehicle for any reason unless the dealer agrees. I feel that I have been screwed here, and they are not doing anything to make this issue better. If I am to pay this much for a vehicle, it shouldn't be a 4 year old truck with 63000 miles on it. UPDATE: Soon after posting this, I received a call from Jimmy Cline, the General Sales Manager at Scott Clark Toyota. We discussed possible options, and decided on getting the Certified Used Toyota warranty (7yr/100,000mi and half the cost of the original warranty) and to also drop the GAP insurance. This all brought my payments down significantly, and I am content with the new deal. I appoligize for any "bad-mouthing" I did in the rating above, as these gentleman went above and beyond to help me get this straightened out. I DO recomend this dealer because they are willing to work with you, even after you have signed the paperwork and are unhappy with the outcome. I bet almost every other dealer out there would have said "Sorry, you have already signed the paperwork" and they would have definitely had the legal right to do so, but they would lose customers. I will definitely shop at Scott Clark again when it's time for a new vehicle. Thanks guys! More

Mr Tim Wright was a very helpful salesman. He was very polite & Knowledgeable. We enjoyed working with him. The dealership is very clean and nice, with a very good selection. This is the second vehicl polite & Knowledgeable. We enjoyed working with him. The dealership is very clean and nice, with a very good selection. This is the second vehicle we have purchased from this dealership. Toyotas are a good product. More

In 2004 I purchased my first Toyota, Highlander. I still have this car and enjoy every minute of it! I'm the type of customer that buys a new car every 3 years, but I'm going on 6 years with my Highlander a have this car and enjoy every minute of it! I'm the type of customer that buys a new car every 3 years, but I'm going on 6 years with my Highlander and a lot of that is due to the customer service I have received from Jeff Middleton. Jeff has worked with me for the last couple of years and has always made me feel comfortable with having a better understanding of my needs. He is someone I feel I can trust. I have been in customer service for over 20 years now and as we all know, if you can build trust with a customer it will along way. I know in the near future I will be purchasing my next car and I can say that Scott Clark Toyota will be the way I go and a large part of that is because of the great customer service and Jeff Middleton. Thank you for all you do. More

Pete was great to work with. We purchased our Highlander from this dealership 6 years ago, and have never been disappointed with service there. This was our first time with Pete, and he was exceptional, ab from this dealership 6 years ago, and have never been disappointed with service there. This was our first time with Pete, and he was exceptional, above and beyond! He made us feel that we and our vehicle were in great hands. He even washed it for us! We'll be back! More

We visited the dealership to purchase a new Camry. Travis Wilson was our Sales Consultant, and he was very friendly and helpful during the entire process. Travis and Jeff showed great patient in work Travis Wilson was our Sales Consultant, and he was very friendly and helpful during the entire process. Travis and Jeff showed great patient in working with us. The dealership itself is a great place to buy a car. I would recommend Scott Clark's Toyota and Travis to anyone. More

I did not buy my Toyota here (I got it used) but have always received excellent service. Several of my friends have Toyotas and they all recommend this service department. They keep a good computer recor always received excellent service. Several of my friends have Toyotas and they all recommend this service department. They keep a good computer record of all service for the vehicle. The service technicians are very patient and do not recommend service that it not needed. I have asked them to check the brakes on my 5 year old car several times, expecting them to tell me I need new ones, and they have reassured me that I don't need them now and that everything is working perfectly. More

The folks at Scott Clark Toyota in Stallings are first class. They treat you like a friend from the first visit. I had the pleasure of working with Pete Acree and his enthusiasm and attention to detail class. They treat you like a friend from the first visit. I had the pleasure of working with Pete Acree and his enthusiasm and attention to detail is beyond compare. Pete is definately an asset to Scott Clark Toyota and I commend him for his great job. I didnt get the name of the gentleman that actually did the service work on my truck, but he was also very helpful, informative, and on time. I needed it back by lunch time, and it was ready prior to that. How good is that, and how unusual is that. I had previously used DJ Ford as my primary service department, but they lost several key personnel due to the economy, and likewise their work suffered. I sent my cars/trucks to Scott Clark Toyota, and I am extremly pleased with that decision. I will let my friends know to do so as well. Thanks, More

When I had a friend who needed emergency service for her car while she was in Charlotte I recommended she call Pete Acree at Scott Clark. I met her at the dealership and drove her to work. When I realized car while she was in Charlotte I recommended she call Pete Acree at Scott Clark. I met her at the dealership and drove her to work. When I realized I would have to take her back to get her car in the afternoon I called Pete and asked him if he could work me in for service. I was way past the date I should have had the oil changed and tire rotated. Pete was able to work me in and even though it was late in the afternoon it did not long for the service to be completed. When he brought me the air filter to see how dirty it was I know I should have listened to him the last time I had service. The air filter had not been changed on my Highlander since I bought it. I thanked Pete for working me in so I would not have to come back later in the week. More

Since I purchased my 1999 Toyota Camry from Scott Clark Toyota Justin Bustle has always been professional and helpful in giving great service in representing this car dealership. One day I went to purch Toyota Justin Bustle has always been professional and helpful in giving great service in representing this car dealership. One day I went to purchase gas from Costco because I was almost on empty and my gas door would not open. Frustrated and being that Scott Clark dealership was close I was glad Justin was there. Explaining my situation to him he automatically knew the problem and advised me to purchase a gas door spring and he installed it for me on the spot. I was so grateful to Justin more so because I didn't have to spend much money. It is because of employees like Justin that make going to Scott Clark dealership a pleasant experience. Thank you much Justin Jeanette Russell More