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2,804 Reviews of Scott Clark Toyota - Service Center
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June 21, 2014
Professional and Friendly Service We brought our 2002 Toyota Camry in for an inspection and service. Fred Caspary was our service technician and, as usual, he was professional, courtoe We brought our 2002 Toyota Camry in for an inspection and service. Fred Caspary was our service technician and, as usual, he was professional, courtoeus, helpful and friendly. My 19 year old daughter had to bring the car in for the service, and he helped her understand what was needed. In addition, he also called me at work to let me know the status of the vehicle. He always goes above and beyond in letting us know what is required when we bring our cars in for service - what is needed immediately, what should be done before our next visit, and also what can be deferred until a later date. We always use Scott Clark's Toyota service department, primarily due to Fred and his assistance. More
by mdm0403
Employees Worked With
Fred Caspary
June 21, 2014
Glenn D Clark Justin has always helped and guided me in servicing my Toyota tundra. He's very courteous and professional in his demeanor. He's a 5 star individual! Justin has always helped and guided me in servicing my Toyota tundra. He's very courteous and professional in his demeanor. He's a 5 star individual! .......highly recommend justin bustle and Scott Clark Toyota!!! More
by Glenndclark
June 20, 2014
Service Archie always makes me feel like I'm the only person at the dealership for service. He recognizes me even though I'm only there a couple of times per Archie always makes me feel like I'm the only person at the dealership for service. He recognizes me even though I'm only there a couple of times per year. My car is a 1995 Corolla, just 197000 miles. Great service, dependable transportation. Thank you Archie! Regards, EL Wright More
by 73140
Employees Worked With
Archie Newton
June 20, 2014
Great Service! Marshall Moore provided excellent service. He provided discounts where available which was very helpful to my wallet! 60,000 mile service and rides Marshall Moore provided excellent service. He provided discounts where available which was very helpful to my wallet! 60,000 mile service and rides like new! More
by Ben91376
Employees Worked With
Marshall Moore
June 19, 2014
Service to my 2005 Toyota on 6/16/2014 Crystal Terry greeted me as soon as I drove in to explain what had happened to my car. She was very calming and assured me they'd take care of it. My Crystal Terry greeted me as soon as I drove in to explain what had happened to my car. She was very calming and assured me they'd take care of it. My car was assessed and work began on replacing the alternator and throttle shelf and reset idle. Took about 2 hours as stated. I waited comfortably in Scott Clark Toyota's great waiting area. in spite of a $742 bill, it was as pleasant an experience as you can have in the auto servicing world. Thanks to Crystal for making it a smooth, comfortable time. And thanks to Scott Clark Toyota for the donuts, wi-fi and comfortable setting to wait on service. Christopher C. Smith More
by cameron4519
Employees Worked With
Crystal Terry, Crystal Kush
October 22, 2013
The only reason I would recommend this dealership for service is because of Crystal. She is an amazing individual and is always so quick and friendly to help. If you have a problem and need to be fitted service is because of Crystal. She is an amazing individual and is always so quick and friendly to help. If you have a problem and need to be fitted in, she will do her best. She is friendly and always creates a positive experience. Every time I have to have my Prius serviced here, she always gives us the best treatment. I don't recommend Scott Clark, I recommend Crystal to all my friends and family and have even sent some people to her to be serviced instead of the dealership near them, just because I know she will take care of them. Thank you Crystal! More
by simpja9
Employees Worked With
Crystal Kush
August 08, 2013
I bought my 2007 Toyota 4-Runner at Scott Clark mainly because of the "Tires for Life" program. The program was explained to me that the tires on the car would be replaced after normal wear and tear if t because of the "Tires for Life" program. The program was explained to me that the tires on the car would be replaced after normal wear and tear if they had been rotated at Scott Clark. I drove all the way across town every 5 thousand miles for my oil change and for my tire rotations. Well, my car is now 6 years old. The tires are very worn and are showing signs of dry rot. The rot has extended down to the sidewall now. We have had professionals take a look at the tires and have deemed them completely unsafe. My husband made an appointment and took the car in to show them the damage to the tires. He was told that since there was no steel showing through the dry rotted areas, the tires were perfectly safe. They also said that the tires still had a little bit of life left in the tread. Really? I drive two twins around Charlotte roads every day, and I have been told by numerous professionals (not trying to sell me tires) that the tires were in poor, poor shape. Essentially, you have to come to then with completely BALD tires in horrible condition before they will honor their "Tires for Life" program. It is such a way to get people in the door and to trap them into buying a vehicle from their dealership. It's all smoke and mirrors. I ended up paying for some warranty plan that I didn't even realize I was buying. My whole experience with them has been a bad one, and this last bit really, really put a bad taste in my mouth. I would not recommend them to anyone. There are tons of more reputable Toyota dealerships around. Go give them a try, but please stay away from Scott Clark. It's a money making machine and nothing else. More
by jennykree
Employees Worked With
August 06, 2013
Every time my husband and I need anything, we always give Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply why we return. More
by Lbbernatowicz
April 02, 2013
Beware of what they claim to do!! Tire rotation, tires not rotated proven by the mud on the rear tires still on the rear tire after the supposed tire rotation. I wonder if they put synthetic oil like I p not rotated proven by the mud on the rear tires still on the rear tire after the supposed tire rotation. I wonder if they put synthetic oil like I paid for... And I had given them a 2nd chance. I replaced a battery at advanced auto parts. I did not know that it required a reset of a code. Rear window & defrost not working. Clark's service claimed I needed a full electrical diagnosis for 89.99. I looked online and found all I had to do was roll the rear window all the way down and then back up holding it for a couple second after it was all the way up. Of course they know it required a reset but did they want me to know. NO! It would have cost me 89.99! I will not go back to these dishonest people. As my father always said, if the world was full of honest people, it would be a much nicer place. More
by jazzluck
Employees Worked With
jeffery
March 23, 2013
Having had a bad experience at a local Honda dealer, I took my car to Scott Clark's Toyota upon the recommendation of several friends. It was a vastly different experience from the get-go. There were staf took my car to Scott Clark's Toyota upon the recommendation of several friends. It was a vastly different experience from the get-go. There were staff there before hours, I drove my car inside (in the rain) immediately, I didn't wait 30 seconds before I was approached. The staff went out of their way to be welcoming. The waiting area was as comfortable as being in my living room, with coffee and donuts. Archie was a pleasure to work with, very gracious and clearly interested in me and my vehicle. I left feeling confident the work had been done at the highest quality, and with a big smile on my face. They treated me as if my business, and my safety, was of importance to them. They have earned a lifelong customer. I recommend Scott Clark's service center to anyone seeking a positive experience. More
by KathyTudor
