Scott Clark Toyota - Service Center

I went for service and landed up with both service being done PLUS buying a used car, too!:-) Pros....... Finally, my service people were honest about what needed to be done ad what didn't need to be done. done PLUS buying a used car, too!:-) Pros....... Finally, my service people were honest about what needed to be done ad what didn't need to be done. Cons.....sales dept. I went in at 3PM, yet I didn't get out until after 9 PM. Why? Because once they found out I liked the car and then wanted to buy it, they basically insisted I stay until the deal was done, and I had taken the car home, all in the same day! I was exhausted!!! I really would have come back the next day to buy it!! Other than that, everything was great, More

My wife and I bought a Prius in 2006. The original experience was fine. 30 minutes to pick out a car then hours of paperwork like normal. It has slowly been getting worse ever since. When we first pur experience was fine. 30 minutes to pick out a car then hours of paperwork like normal. It has slowly been getting worse ever since. When we first purchased the car we also purchased a "car care" plan. These are coupons for scheduled maintenance and with this came a "tires for life" program. Scott Clark Toyota is about an hour from where we live so when another Toyota dealership opened 10 minutes from our house we called Scott Clark to see if we could use our coupons at the new dealership. We were told by Crystal that we could use the "car care" programs at the other dealership but had to go to Scott Clark for the "tires for life". Apparently, neither I nor the people at Scott Clark knew that in the mountain of paperwork we signed 6 years ago was a clause that said if we didn't get all our service done at their dealership, then the "tires for life" program was null and void. It was explained to me that this was o.k. because we never actually paid for the program. It was just a perk that they offered at the time through a third party. Here's where I get confused. If I'm not paying for tires and Scott Clark isn't paying for tires, then who's giving away free tires? Even though "it didn't cost us anything", it did help sway us as to what car we bought and who we bought it from, but that's beside the point. The reason we took the car in for was for yet another recall, and because the mechanic at the dealership close to us told us it was time for tires. The Scott Clark then told us not to worry because we have 10 to 15,000 more miles on these same tires! I don't know how my wife drove an hour and got an extra 10,000 miles on her tires but she's driving my car tomorrow. It appears that as your car depreciates so does the customer service. For those of you that bought cars recently and had a great experience, all I can say is "Good Luck". More

I have had my cars serviced here and have also purchased from this dealership. I had an issue with the service that I received on my most recent visit to the dealership. I left very dissatisfied. However, from this dealership. I had an issue with the service that I received on my most recent visit to the dealership. I left very dissatisfied. However, the management at Scott Clark's was very interested in finding a solution to the issue. I'm happy to say that we were able to sit down and find a resolution that was comfortable to both parties. I will definitely continue to patron this dealership. More

BILLY CARROLL is THE service advisor to go to!! HE REALLY knows hIS stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that knows hIS stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that you can trust to be knowledgeable and honest. BILLY treats me as if I am the most important customer he has. he makes sure that my car is done correctly and as quickly as possible. he is both professional and personable. he does everything she can to make my experience as stress free and cost effective as possible. I followed BILLY from hIS last place of employment to Scott Clark for these reasons. I highly recommend that you ask for BILLY CARROLL when you bring you car in. More

Tony made himself available to handle my situation. He took extra time to communicate with management and service departments to see that I left the dealership a satisfied customer. Since I did not origi took extra time to communicate with management and service departments to see that I left the dealership a satisfied customer. Since I did not originally approach Tony for help, I appreciate his time and effort to see that I was treated as a valued customer. More

Shirley Wood is THE service advisor to go to!! This girl knows her stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that knows her stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that you can trust to be knowledgeable and honest. Shirley treats me as if I am the most important customer she has. She makes sure that my car is done correctly and as quickly as possible. She is both professional and personable. She does everything she can to make my experience as stress free and cost effective as possible. I followed Shirley from her last place of employment to Scott Clark for these reasons. I highly recommend that you ask for Shirley when you bring you car in. More

I was helped very quickly and effeciently. I was well informed about what needed to be done to my car and the prices were fair. informed about what needed to be done to my car and the prices were fair. More

I bought a truck from Rob back in July and everytime I have a question about a matter I contact Rob. He is good about helping me get the answer I need. If he cannot give it, he directs me to the right p have a question about a matter I contact Rob. He is good about helping me get the answer I need. If he cannot give it, he directs me to the right person. The service department has also been excellent to work with. More

Crystal is a terrific service mngr. She always acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be s acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be serviced immediately and what can wait for next time. She is also very friendly and professional in her customer relations. More

I used to be very skeptical about taking my car to get serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed m serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed my view forever (or at least for Scott Clark Toyota).  Since I purchased my Sienna over 7 years ago I have come to Crystal Terry for my auto service needs.  I have found Crystal Terry and her team of mechanics to be honest and always do a great job with both preventative maintenance as well as necessary repairs (when needed).  In fact, I also bring my Lexus RX 330 to Crystal Terry for maintenance as I have found the cost to be almost 1/2 of what I used to pay at the Lexus dealer.  Thanks for talking care of me! More