Scott Clark Toyota - Service Center

Crystal is a terrific service mngr. She always acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be s acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be serviced immediately and what can wait for next time. She is also very friendly and professional in her customer relations. More

I used to be very skeptical about taking my car to get serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed m serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed my view forever (or at least for Scott Clark Toyota).  Since I purchased my Sienna over 7 years ago I have come to Crystal Terry for my auto service needs.  I have found Crystal Terry and her team of mechanics to be honest and always do a great job with both preventative maintenance as well as necessary repairs (when needed).  In fact, I also bring my Lexus RX 330 to Crystal Terry for maintenance as I have found the cost to be almost 1/2 of what I used to pay at the Lexus dealer.  Thanks for talking care of me! More

Crystal is amazing She is professional, full of knowledge and always has a smile. She's always looking to save money in the long-short term and do what is best for the customer/vehicle. She's a knowledge and always has a smile. She's always looking to save money in the long-short term and do what is best for the customer/vehicle. She's amazing! More

Archie Newton is the reason I have had all my vehicles serviced at Scott Clark's Toyota over the past 11 years. As an assistant Service Manager, Archie represents himself and the dealership as a dependabl serviced at Scott Clark's Toyota over the past 11 years. As an assistant Service Manager, Archie represents himself and the dealership as a dependable professional. He has consistently expressed genuine concern for my schedule and inconvenience and has taken extra care to assure my complete satisfaction with any / all work done to my vehicles. He takes whatever time necessary to explain my options regarding maintenance needs and repairs and to assure that I understand the associated cost of each job. I value his assessments and opinions as being honest and accurate, based on his extensive knowledge and experience. Mike M More

This Place is the best in Charlotte and the Southeast as far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull i far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull into Scott Clark's Toyota. Ben More

This was the final straw with me. My wife has a Totyota Camry and it was hesitating when she cranked it. We took it to Scott Clark's on Saturday morning and I described the hesitation and the rep (Theresa Camry and it was hesitating when she cranked it. We took it to Scott Clark's on Saturday morning and I described the hesitation and the rep (Theresa Waldref) said that there would be a full battery service with the 120k mile maintenance so they would find whatever the problem is with the battery. While we were talking one of the mechanics said that the registation had expired and I said that we might as well take care of it as well. So Theresa supposedly input all this in the system. Well some 4 hours later she came and said your car is ready. I was working on my laptop and so I started to shut down and pack up. She walked my paper work to the cashier before I could get there and left. No explanations on anything. So I get my car and I am driving home and I don't see the registration receipt, so I pull over 3 miles from my house and I see a misc charge for $25 and I think they maybe did not give my receipt. So I dive back and she explains no it wasn't done and you haven't been charged. No apology, nothing. So I pony up the $30 to get it done and leave. The next day my wife drives the car to church and afterwards parks it in the garage. That evening the car won't start. So I have to take off of work on Monday and I call Theresa back and tell her that it seems like the battery, but that they were supposed to have checked that and made sure nothing was wrong. She tells me bring the car in and they'll make it right. I used AAA and the guy gives me a printout that says my battery has a bad cell. I am angry because no one brought that to my attention at Toyota. So I get the car back to Toyota and they replace the battery. No apology or accepptance of fault whatsoever. Then I ask to see my original battery printout. It said 525 on Saturday. It is supposed to be at least 582. Then Theresa tries to convince me that 582 and 525 are essentially the same. If someone owes you $582, and they tell you I am going to give you $525 because they are essentially the same, would you not say that they are out of their mind? She does't apologize or accept any responsibility whatsoever. No discount, no coupon for spending $720. It was quite obvious she could care less. So let me be clear. My wife is going to be looking for a new car in the next year or so and I will not buy anything associated with Toyota. We are already looking for another place to get our maintenance done and I am sure we will find it. More

THE WORST DEALER TO DEAL WITH. FIRST OF ALL, THEY BROKE MY WHEEL COVER AND REFUSED TO REPLACE IT, AND THEY ARE SAYING IT WAS MY FAULT. I ONLY DO SERVICE THERE AND NO WHERE ELSE. I BOUGHT THAT SERVICE PLAN MY WHEEL COVER AND REFUSED TO REPLACE IT, AND THEY ARE SAYING IT WAS MY FAULT. I ONLY DO SERVICE THERE AND NO WHERE ELSE. I BOUGHT THAT SERVICE PLAN ALONG WITH TERES FOR LIFE.( WISH I DIDNT ). THEY TRY TO TELL ME THAT I BROKE IT, WHEN I DONT EVEN CHECK THE TIRE PRESSURE. ALSO, EVERYTIME I GET AN OIL CHANGE DONE, THEY NEVER EVER FILL TO THE LEVEL. I HAVE TO GO BACK AND RE CHECK IT ALL THE TIME. THE MANAGERS ARE ONLY PROMISING THINGS AND NEVER DELIVER! I WILL NEVER EVER BUY A VEHICLE FROM THEM AGAIN! EVER!!!! JUST BOUGHT A 2009 CAMRY IN SC WHERE THEY TAKE GOOD CARE OF YOU. More

I cannot say enough to express my deep appreciation for Kris Johnson, Scott Clark Toyota's customer service rep in the Service Dept. We own a 1991 Previa which will be driven by new teenage drivers; I cal Kris Johnson, Scott Clark Toyota's customer service rep in the Service Dept. We own a 1991 Previa which will be driven by new teenage drivers; I called Kris needing info on how to make the van SAFE for my kids to drive. (We're talking replacing dashboard lights and headlights.) Professional and friendly, Kris went out of his way to not only give me the pricing I needed, but to offer different pricing scenarios -- with the various servicing options to go with them. He explained everything in terms I could understand, and did it all patiently and enthusiastically. He made it a joy to call Scott Clark Toyota and seek out service information. He is a "wealth of information" -- someone who really knows his job and how to provide stellar customer service. Kris Johnson is a definite asset to Scott Clark Toyota. More

After moving to the area in 2004, I went to Scott Clark because I needed a Toyota dealer to service my Tundra. I have continued to go back because of Bobby Dills. The quality of work and price has always because I needed a Toyota dealer to service my Tundra. I have continued to go back because of Bobby Dills. The quality of work and price has always been good but Bobby is the reason I do business with Scott Clark. My customer service experience with Bobby has been nothing short of outstanding at Scott Clark's Toyota. I have and will continue to recommend my friends to Bobby Dills. I have never had anything other than positive feedback from people I have sent to see Bobby. Being in the service industry myself, I know how important it is to have a great relationship with people I work for. I also know what it takes to have that relationship exist. Bobby Dills exhibits these qualities by being straightforward and always delivering as promised. I never worry that unnecessary repairs will be performed on my truck nor do I worry that the problem or maintenance will not be handled properly. Bobby built this trust with me because his words and actions have always been one in the same during the five plus years I have been bringing my truck to Scott Clark. He is genuine and very personable. He always takes time to introduce me to the service technician working on my Tundra when I come in for something other than maintenance. This allows me to ask questions and get answers which give me peace of mind. There are a lot of places I could have my vehicle service performed but I never consider it. When I think of how many things I do not like about dealing with car dealers sales and service departments, it is easy for me to say I have never felt that way at Scott Clark. The reason is Bobby Dills. More

My wife brought her 2010 Camry to the Scott Clark dealership on 10/1/2010 for an oil change and tire rotation @ 15,000. In addition to this service the following service was performed at a total cost dealership on 10/1/2010 for an oil change and tire rotation @ 15,000. In addition to this service the following service was performed at a total cost of $276.03. Replaced the cabin air filter for a cost of $48. The recommended service at 15,000 says clean the filter. This car has not been driven in extreme conditions and there was no reason to replace the filter A1 misc, what ever that is cost $10.89 Although there was no noted abnormal tire wear all a four wheel alignment was performed and the tires were balanced. The air filter was replaced at a cost of $22.87. This is not on the recommended list for replacement @ 15,000 and the car is not driven in extreme conditions. Tighten nuts and bolts on chasis & body was done. This car is not used for towing and no where is it recommended that this is done at 15,000 miles. Receipt shows that Customer requests FACTORY PLUS 15K MILE SERVICE. This is simply not true. She did not request anything but an oil change and tire rotation. When I talked with the sevice manager, Bobby Dills, he stated that she could have said no and that the extra work performed was "preventive". A good service department would have only done maintenance that was actually needed. Jerry Russell Charlotte, NC More