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Scott Clark Toyota - Service Center

Matthews, NC

4.7
2,802 Reviews

2,802 Reviews of Scott Clark Toyota - Service Center

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July 19, 2022

Arrived at appointment time, ,listened to my concerns, acknowledged me of a problem, discussed costs. The problem was solved in timely manner. More

by Susan325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Faust, Maddie Eldridge
July 09, 2022

Eric was the best! He was personable and asked the right questions about service needs. And he kept me informed. The waiting area was comfortable and offered a relaxed More

by PE Griffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2022

Great service - obtain service appt in one day - work required two days work. Marshall my serv rep kept me up to speed on status and even help with rental car - great job More

by DMar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2022

I went to Scott Clark for a state service inspection of my Prius. I came without a service appointment and was out in about an hour or so. More

by hollykid2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Aldredge
July 07, 2022

Had 20k service appointment. Was told needed a front end alignment which was good cause of all the speed bumps in my neighborhood. More

by Semihardrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Tate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Semihardrock responded

Might have accidentally typed Patricia Tate and gave her a one Star….never interacted with her at all…. My bad…

July 07, 2022

The Scott Clark service group have always been professional, courteous and friendly. I have been using them for five years and will continue to use their services. More

by formanteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Eldridge
July 06, 2022

I was able to get a service appt within a few days. I was co tasted fairly quickly about the work that needed to be done. Billy stayed in touch with me as he needed responses from me. More

by IRISHCREME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

Eric miller was great to deal with. Kept me updated and informed. Excellent service from him! More

by Thanson809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2022

Julie Oliver is the best she updated me ony car and scheduled my next appointment More

by JA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

Not the best experience, especially when you need to use their WiFi for work while waiting. When contacted via text about the estimated invoice and additional work needed soon, I called the service agent More

by Junkyinfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allyson Oakley
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