Final Update: They sold the car to a wholesale buyer the
week after I did the PPI and was making my decision about buying said car. Frank did call me to let me know, but it was too bad I had to lose money o
week after I did the PPI and was making my decision about buying said car. Frank did call me to let me know, but it was too bad I had to lose money on an inspection that went to someone else. I think the dealership knew there was too much to fix and not enough money and time for them to put into the car.
Thank you to the owner for responding to my original review. I did end up going in person and meeting with Frank. He was respectful and we came to a deal that worked for both of us. I brought the vehicle for a pre-purchase inspection, which came back with some items that need fixing. The manager was adamant that the price cannot be lowered and additional service cannot be done on the vehicle. I will have to consider this since some of the items are things Frank told me their service department had initially done on the car when they first took possession of it. I don't blame the sales department on this, but if the service department's work was subpar then that is an issue, since the agreed price accounted for satisfactory replaced parts. Either way, definitely recommend always getting the PPI for any used car!
I called about a used car and put in an initial offer. I asked the salesman to get back to me but he never did. I waited 2 weeks and had to leave a voicemail in order to get a response. When the salesman called me back, he said he spoke to his coworker (manager?) and could not honor the original promise he had made in our first conversation based on their older Internet price. He said he would get the manager to call me so I waited a few days but still never got a call. This all seemed to be a lie though, because when I finally called his manager, he said he never spoke with the salesman about this.
Now as I'm on the phone with the manager, I'm explaining the situation and the manager insists he cannot honor the price because the markets have changed. I definitely understand having to make a profit, but the lack of communication from and within this dealership is concerning.
And then the manager hung up on me before I finished our conversation! He was a little rude and curt the whole time. He didn't seem to really want to help me much; maybe he didn't value me as a potential customer because I'm only interested in a used car?
I wanted to support a local business, but so far I've only been disappointed. I gave them second chances by reaching out to them several times. Other dealerships I called would reach back out within a day or two and treat me with respect. That is what I was hoping for but did not experience here.