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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
3,655 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,655 reviews

December 17, 2021

Bill Martin was honest with no hidden fee pricing and made the buying experience stress free. He got me the car I wanted with all of the options at the right price. Rob Gill from finance dept. made al More

by Andymspruill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gill, Bill Martin
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Dec 20, 2021 -

Scott Honda of West Chester responded

Andy, your 5-star feedback has made our day! We're honored to not only have been part of your car-buying journey, but to have helped you find the car of your dreams, too! We're committed to making your experience stress-free; we'd much rather offer friendly smiles than hidden surprises! Thank you so much for sharing your review. We're wishing you many happy miles :)

December 17, 2021

Very pleased with the friendliness of all those involved with the service and the speed that the job was completed, 3 hours before the promised time. More

by rowGeorgeellgfiii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
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Dec 20, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your 5-star review and recommendation! We're thrilled we could earn your satisfaction with quick and reliable service. We strive to surprise and delight you; what better way to do that than get you back on the road even earlier than expected! Thanks again for your feedback, we appreciate you!

December 17, 2021

I had an issue with the transmission. Nick from the service department did a great job in getting the issue resolved. More

by philsmol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Scott Honda of West Chester responded

Hi Phil, thank you for sharing your 5-star review! We're happy to help sort out any issue, big or small. Getting you back on the road safely is our priority and we're simply thrilled knowing Nick's thoughtful service was successful!

December 16, 2021

Jeff was the best! Super knowledgeable about all the cars and made my car purchasing experience great! I love my CRV! More

by Mltice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your feedback! We're happy to hear Jeff's thoughtful service made your experience here so fantastic. Our team is always eager to share their knowledge; we love being able to share helpful advice and recommendations to drive your dreams and life forward. Congratulations on your new CRV! We wish you many happy miles.

December 16, 2021

Quick response and quality work at a reasonable price. Facilities and personnel are top notch. More

by aviserve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
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Dec 16, 2021 -

Scott Honda of West Chester responded

We think you're top notch! Wonderful feedback like yours always makes our day :) We're glad our friendly team and comfortable environment proved to be satisfactory and worthy of your 5-star review. Thank you for sharing, we appreciate you!

December 16, 2021

Greg and Lino helped me out so much in finding the exact same car trim and color I was looking at on their website since the one I originally wanted was sold while Greg and I were talking about it. They fou More

by Ant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Lino Santiago, Tomas Dainora
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Dec 17, 2021 -

Scott Honda of West Chester responded

We strive to drive your dreams forward and we're so glad our team's determination to find your dream car was successful! Thank you for sharing your kind feedback, Ant. We appreciate you and we're wishing you many happy miles :)

December 15, 2021

Well managed appointment set easy very courteous all good. Gregg took care to make sure I understood reason for services More

by Patmdunbar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Report | Print
Dec 16, 2021 -

Scott Honda of West Chester responded

Pat, we're so glad we could earn your 5-star review! We understand that communication is key and we strive to keep you informed of your vehicle's progress every step of the way. Prioritizing you and your concerns helps us stay true to our mission to drive your life forward so we're happy to hear Gregg's dedication ensured your satisfaction. Thank you for sharing!

December 15, 2021

Hiep Was a major help to my wife and I during our car purchasing experience More

by craigdarnall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiep Luong
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Dec 16, 2021 -

Scott Honda of West Chester responded

We're always happy to help, Craig! We're glad our team's eager endeavors to help you find the car of your dreams were satisfactory. We greatly appreciate your kind review and praise for Hiep's strong customer care. Thank you for sharing!

December 15, 2021

Disappointed with service department. Have new 2022 HRV Disappointed with service department. Have new 2022 HRV and need to install the remote starter. I was surprised cause I only get one key fob and sur More

by Jhutama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Ashamole, Rob Gill, Crystal Sutherland
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Dec 24, 2021 -

Scott Honda of West Chester responded

Hi Jeffry, we apologize that this was your experience, and we hear your feedback that more explanation is necessary. Unfortunately the 2022 HRV key fob doesn't have a remote start button to integrate, making two fobs necessary. We're sorry that this wasn't more clearly explained. We understand that your vehicle was picked up after Crystal had left for the day, and that leaves an opportunity for us to learn how we can expand our resources and improve the process. Making sure you leave feeling comfortable with all the features of your vehicle is important to our team. Thank you for being our guest at Scott Honda.

December 15, 2021

My entire experience with Scott Honda service was excellent. John Rooney carefully listened to my problem. When the electrical issue was found he accepted my decision for an alternative solution . He More

by Car lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
Report | Print
Dec 16, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your experience! Our team is committed to providing quick, easy, and reliable service and John's thoughtful customer care is guaranteed to make your visit amazing. We're so glad we could help you get back on the road quickly and safely. Thank you again for allowing the Scott team to earn your 5-star feedback.

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