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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
3,669 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,669 reviews

December 02, 2021

The service was fast and professional. The staff was friendly and helpful!! I would recommend. More

by christylwilliamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Scott Honda of West Chester responded

Thank you so much for your 5-star recommendation, Christy! We're glad we could earn your total satisfaction by providing our usual quick, easy, and reliable service with a smile :) We appreciate you!

December 01, 2021

Quick, efficient, very knowledgeable and honest. Explained the invoice throughly. Made recommendations for next service. More

by Qwarfel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your 5-star feedback! When you're visiting Scott, we want to ensure your experience is comfortable and convenient. We're happy to help so sharing advice and recommendations for your next service comes naturally. We're so glad we could put your mind at ease and offer our usual quick, easy, and reliable service!

December 01, 2021

Quickly called when the car was taken off the truck and no time was wasted when I arrived to finalize the purchase. Paid over on MRSP due to low inventory and high demand, but dealership was up front about More

by Flyhigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Dainora
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Dec 02, 2021 -

Scott Honda of West Chester responded

Congratulations on your new ride! We're honored to have been part of your car shopping journey :) Despite this industry-wide inventory shortage, our team is eager to go above and beyond to find the car of your dreams. We remain honest and upfront about the market adjustment, which is designed to put your mind at ease by adding extra value and protection to your vehicle purchase. We appreciate your feedback and we're wishing you many happy miles.

December 01, 2021

Greg was so kind and accommodating. He knew we were on a tight time schedule and did a fantastic job getting us out in time! Very happy with my new car! More

by Susanrupp31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Tomas Dainora
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Dec 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your 5-star feedback with us, Susan! We're so glad that our team proved how dedicated we are to providing genuine customer care. Whether you're visiting for five minutes or five hours, we're committed to making your experience amazing. Congratulations on scoring your new car; we're wishing you many happy miles!!

December 01, 2021

Great service, people and cars!! Always a pleasurable experience at Scott Honda of west chester More

by Jml1623
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bottke, Tomas Dainora, Hiep Luong, Rob Gill, Carlos Nunez, James Newton, John Rooney, Harlan Hanson, Clint Rupert
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Dec 01, 2021 -

Scott Honda of West Chester responded

It's always a pleasurable experience to work with YOU! No matter which department you need, from sales to service, our team is always happy to help. Thank you so much for giving us a shout-out, we are so grateful!

November 30, 2021

Excellent Communication”Excellent communication. Great Excellent Communication” Excellent communication. Great service, very professional. Highly recommended. We had Carlos Nunez from sales department, he More

by Miggie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
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Dec 01, 2021 -

Scott Honda of West Chester responded

Here at Scott, we understand that communication is key. We are committed to building trust and earning your loyalty so we will always go above and beyond to provide thoughtful and professional service with a smile :) We’re so happy we could help and we look forward to helping you again in the future! Thank you for sharing your amazing 5-star review!

November 30, 2021

Great customer service from Carlos Nunez. Would definitely come back for business with this dealership More

by kyanaw3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
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Dec 01, 2021 -

Scott Honda of West Chester responded

We'd be thrilled to welcome you back in the future! Thank you so much for sharing your feedback with us; it's our pleasure simply being able to help you during your car-shopping journey. We appreciate you :)

November 30, 2021

Friendly, professional and knowledgeable staff in sales and in service. Second car we have purchased from James Newton More

by Nguzmanking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gill, James Newton
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Dec 01, 2021 -

Scott Honda of West Chester responded

Thank you for continuing to choose Scott and for sharing your wonderful 5-star review! Our team is passionate about building trust so we're thrilled that James has earned your loyalty and satisfaction. Enjoy every mile in your new ride :)

November 30, 2021

I just purchased my 4 th Honda CR-V from Scott Honda. Hiep has been my salesman for the last three, I keep his cell phone number in my phone. He is always up front with me. More

by berniesalrn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Dainora, Hiep Luong
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Dec 01, 2021 -

Scott Honda of West Chester responded

Your loyalty to our team means the world to us! We're honored to be your trusted dealer and we are so appreciative of your long-standing support. Thank you for your kind review and 5-star recommendation!

November 30, 2021

A rip off and no loyalty at all bad place to do business I never seen a place get 5 stars all the time not even 4 stars More

by scottlbelmonte
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department , Gregory Cole, Omar Haque
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Nov 30, 2021 -

Scott Honda of West Chester responded

Thank you Scott, for your feedback and your patience while we took a look into your experience. We will be reaching out to you regarding your recent visit. Receiving all kinds of reviews from our guests helps us know how we're doing as an organization. We apologize that we weren't able to earn your satisfaction.

Dec 03, 2021 -

scottlbelmonte responded

They are turning into greedy / dishonest car dealer. Well 3 days later still not hearing from Nathan in service I called to follow up. He then informed me he got nowhere with Bridgestone and I need to call them, I said why im I getting the run around Tuesday he told me to me to call Bridgestone and get a Reference number in which I did after being on the phone 15 minutes with Bridgestone. Now I’ve waited three days to have Nate tell me to call Bridgestone and go to Bridgestone shop. I find it funny they didn’t suggest that one when they said I need a tire 16,000 miles ago when they were trying to sell them to me with the warranty and a alignment now it’s time to earn their cost and they wash their hands from it. Nate then advised me to talk to Geoff Rousak when he transferred me it went right to voicemail. I called back and ask for Nate again Nate answered and informed me he was trying to locate Geoff then he transferred me to him he answered and funny the little bit of time how Nate had time then to informed him of what took place when I asked Geoff why the runaround he explain to me the warranty which I already knew but Scott Honda was there customer loyalty really doesn’t mean anything. Funny after all that he wants me to bring the car back into them to put it on the rack to check the alignment while looking at the alignment that was done with the tires nothing was noted on my invoiceEven if it was out of alignment originally Then he had the audacity to say how do we know that we didn’t have a large pothole funny they have all the answers . Because again here for me to take it to Bridgestone. When I asked if I could speak to one of the owners he informed me that the OWNERSHIP would not call me back again customer loyalty or robbing your bank. Think about it before you ever buy a car from Scott Honda and their loyalty program when times are tough they look at other ways like up in the prices of their cars to the consumer I will never do business with Scott Honda again.

Dec 03, 2021 -

Scott Honda of West Chester responded

Hi Scott, we understand that you spoke with our service manager and he attempted to discuss with you a few possible next steps. Our goal has always been to provide solutions and do what's reasonable in an effort to work together and reach a satisfactory resolution for your concerns. Unfortunately it seems these offers were not considered to be acceptable mediation.

Dec 04, 2021 -

scottlbelmonte responded

Yes I spoke to your service manager When I wasn’t happy with his 1 solution and asked to speak to the owner he said the owner doesn’t call people back. Nice customer and loyalty after 22 years of buying cars at Scott Honda. Other owners of dealerships have an office close to show room to handle things like this instead a service manager saying he doesn’t call customers back! when I pushed for why it happened maybe she hit a pothole bring it in and will put it on rack the 1 thing that was offered to see if alignment is off . She had it aligned when the tires were brought 16000 miles ago like tire goes bad overnight funny nothing but a bill on alignment no print out but you can compare.starting to wonder if that was done ! When she needed tires the first time since your not an authorized Bridgestone dealer like other car dealers and tire dealers Is go to an authorized dealer like your now saying by the way most don’t charge 40.00 to rotate they do it for free there’s that customer loyalty again. I would really like to know to post on Scott Honda’s web site because I find it hard to believe all good no bad reviews in all the years in business.

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