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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
3,651 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,651 reviews

February 25, 2022

Dealer failed to reset the SRS light on the dash board after replacing the seat belt. Dealer charged me more than 80% over the customary retail price for a part I bought there. An egregious rip off. More

by steven.midgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Westman
Report | Print
Mar 11, 2022 -

Scott Honda of West Chester responded

Hi Steven, thanks for sharing your feedback. We’re sorry to learn you’re disappointed. We took some time to look into your visit and see that there seems to be some confusion. We have adjusted our pricing to reflect market research. Transportation costs and manufacturer prices have increased drastically. So we’re not quite sure what went wrong– but we’re eager to learn from this misunderstanding. We’d be happy to have you in again to show you a true Scott Honda experience.

Mar 29, 2022 -

steven.midgett responded

There's no confusion here. Your parts department charged me almost twice the customary retail price for a Honda part. When I discussed this with the parts manager he stated he was fine with the extortion pricing, Once of your service supervisors stated the seatbelt replacement might correct the SRS light issue, however the technician never bothered to reset the SRS light. There is no confusion here. You gouged me on parts pricing and failed to do what you said you would. Why would I ever return to Scott Honda?

February 25, 2022

This dealership used to be fantastic For whatever reason it has changed That said, my experience with Matt was fabulous and much like the experience was a few years ago More

by mremer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Moravec
Report | Print
Feb 28, 2022 -

Scott Honda of West Chester responded

Hi Mary, thanks for sharing your feedback. We appreciate your loyalty to Scott Honda over the years. So it’s a shame to learn we weren’t able to earn your total satisfaction during your recent visit. As you know, we have been affected by many industry-wide changes. We’re not quite sure what exactly left you unsatisfied but if you’re willing to share more feedback, we’d love to learn how we could make improvements for you. As our valued guest, we hope we can rely on your patience as our team works harder than ever to stay on track.

February 25, 2022

Every time when I bring my Pilot for any service or reason they do their job properly and satisfaction to me all time . Thanks More

by aghaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Report | Print
Feb 28, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5 stars! We're grateful for your loyalty to our team. And we're glad we've continued to earn your total satisfaction! We appreciate you.

February 24, 2022

Always quick, great service. Gets me in and out with no issues. I trust them. More

by Frandib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harlan Hanson, Jon Barth, Oswaldo Almanza, Nate Runk, Justin Dunoff, Zachary Bruno, Darlene B.
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Feb 25, 2022 -

Scott Honda of West Chester responded

We're so happy to hear our team has earned your 5 stars and your trust! Thank you for continuing to choose Scott Honda, Frandi :) We'll be sure to always make your Service experiences quick and easy.

February 23, 2022

I had my car serviced at Scott Honda yesterday for an oil change and state inspection/emissions. While servicing my car, the mechanic mentioned that my car is in need of a transmission fluid change. Justin More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Report | Print
Feb 24, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Brad! Your 5-star recommendation means the world to us. And we're super happy to hear that our team took great care of you and your vehicle. Thoughtful and professional service is our goal! We want our guests to feel comfortable when they visit so addressing your concerns and sharing some genuine, honest advice is what we do best! We're glad we could prove it :)

February 22, 2022

Scott Honda is wonderful! Such a pleasant and positive experience! I am so happy with my new car! More

by esblac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Marius Krawiec
Report | Print
Feb 23, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star compliments! Our team is committed to providing our guests with 5-star experiences. So learning that your visit here was so "pleasant and positive" is awesome! We wish you many happy miles in your new car :)

February 22, 2022

Kelley went out of her way to help me. She went outside looking for my dad to get my appointment started. Amazing service More

by Courtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk, Kelly Hatton
Report | Print
Feb 23, 2022 -

Scott Honda of West Chester responded

Your feedback means so much to us, Courtney! Thanks for sharing. Our team is passionate about giving you a 5-star experience at our Service Center. It's awesome to learn how Kelly and our team went above and beyond to earn your total satisfaction!

Feb 23, 2022 -

Courtney responded

Scott Honda has amazing service. 100 percent satisfied. They went above and beyond to help my appointment go fast and smoothly

February 22, 2022

Greg was a huge help and a great guy all around the whole time I was with him More

by Jaedan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Cole
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Feb 23, 2022 -

Scott Honda of West Chester responded

Hi Jaedan, thanks for sharing some compliments for our team! Buying a car should always be easy so we're glad Greg's help made that possible for you. We appreciate you :)

February 22, 2022

Have always had a good experience at Scott Honda, either purchasing or service over the last 15+ years.. More

by jamesj_hood
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Tomas Dainora, Matthew Moravec
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Feb 22, 2022 -

Scott Honda of West Chester responded

James, we're honored to have been your trusted dealer for over 15 years! Your loyalty to our team is greatly appreciated :) Thank you for sharing your 5-star compliments!

February 21, 2022

The help was great and very helpful he answered all my questions and explained all aspects of the job More

by Fritzfabrizio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Report | Print
Feb 22, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! It was our pleasure to provide you with that "very helpful" service and earn your total satisfaction. We appreciate you!

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