Scott Honda of West Chester - Service Center

I took my vehicle to the dealership for a recall, oil change and tire repair. When all work was completed, I left the dealership to when I arrived home 10 miles away. The pressure had already dropp change and tire repair. When all work was completed, I left the dealership to when I arrived home 10 miles away. The pressure had already dropped 2 PSI in that trip. I called back to speak with the service advisor, and he advised that they performed a bubble test and the only problem was a corroded valve stem. They sanded the valve stem to fix the problem. Next day when the wire was down to 24 PSI. I reinflated manually and went about my business as directed as I was assured that there was no problem. The next day when it was at 20 PSI, I took the car to the local independent tire repair center. They looked at it for 5 minutes and found a nail in the sidewall of the tire. I have no idea how Scott Honda could miss a nail in the tire if they performed their tests. I feel very uncomfortable that the vehicle was release with a "Clean" bill of health and that I drove this vehicle around for an entire day on an unsafe tire. More

Great customer service from the reps. Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out. Every single person I met was polite and patient. Grade A customer service from 4 gentlemen (two of which were named Matt). I left pretty satisfied and happy my car AC was working again. That is where the positives end. After arriving home I notice panel gaps on the right side of my bumper. Not a big deal. I send them some pictures immediately. Then I call back and schedule to come back in to get it fixed. I get scheduled for a week and a half later on 9/2. After coming in and waiting a while they tell me that the bumper is misaligned because some work was done prior to them fixing the AC that kept them from aligning the bumper properly. Whether this is true or not, I have no idea. But it does beg the questions shouldn't my car be returned to me in the same state it was in before I handed it to you? The bumper wasn't misaligned before the AC work. More importantly, if you knew the bumper wasn't reattached properly, why not say something there and then? After some back and forth about it with a rep I decided to escalate the issue. I go home and compose an email to send to multiple managers at the service center. On 9/29 I get a phone call from another Manager, Anthony Tracey. Immediately, Anthony's tone is that he's annoyed. He says that he's received my email and that I should make an appointment with the body shop to get the bumper fixed. I immediately decline because the implication is I will have to pay for it. Anthony goes on to mention that the damage may have been done prior to my first visit. I know that they have documentation and pictures of a vehicle's status prior to working on it so I ask him to go back and check those documents, photos, and employee accounts (which he should have done before calling me) and then call me back. Anthony calls me back after some time and confirms that there wasn't a gap beforehand but that he feels there is a gap at the door (which is untrue and irrelevant either way). He finally concedes that they made the mistake of not addressing it in real time and offers to fix the bumper under the condition I pay for any parts needed. I let him know I am at work at the moment but will consider the offer. That was the last conversation we had. Weeks later and Anthony will not return my phone calls or respond to my email. The unprofessionalism is extremely disappointing but in hindsight, not surprising. Anywhere that solicits a 5 star review didn't deserve it in the first place. More