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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
876 Reviews

876 Reviews of Scott Honda of West Chester - Service Center

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August 23, 2022

Very well trained service staff. You know what to expect leaving the vehicle and when picking up. They are very clear on costs and expectations. I didn’t feel like I was getting rob More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Aug 31, 2022 -

Scott Honda of West Chester responded

We're glad you can feel the difference at Scott Honda, Lee. Thanks for being our guest! Earning your 5-star recommendation is an awesome reward for our team's hard work. We appreciate you!

August 22, 2022

Great service and on time. Only mistake had someone else’s phone number as work phone. I called and they corrected immediately. More

by Pkobilka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
Aug 31, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest! We're happy to learn our team got you back on the road quickly and safely, earning your total satisfaction. We appreciate you, and your honest review.

August 20, 2022

Timing was good for the express oil change. Didn’t reset maintenance schedule but good. More

by Jklempa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! Here, we know the little details matter. And we apologize for overlooking the reset of your maintenance light. We appreciate your honest feedback; it's been shared with our service team to use as a learning opportunity. Thank you.

August 19, 2022

Scott Honda has polite, knowledgeable Service Coordinators and fine, well trained and capable Service Technicians. More

by peacheycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Marius Krawiec, Sales Manager, Matthew Moravec
Aug 25, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star compliments for our team! Thanks for being our guest. It's our pleasure to help make your Honda maintenance needs smooth-sailing :)

August 18, 2022

Misleading! I called ahead about a seatbelt malfunction. Advisor said to come to Express Lane for a while-you-wait repair (perhaps covered by warranty). When More

by RED
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept.
Aug 24, 2022 -

Scott Honda of West Chester responded

We certainly understand your perspective that you had a tighter schedule. We do hope you appreciate we had your time in mind too, yet your safety is our number #1 priority. All seatbelt parts must be inspected before the repair is completed according to OEM recommendation— protocol with a critical component of your vehicle’s safety system. Your repair cost would certainly be offered, and transparent, following inspection of all seatbelt parts. If it was an easy, safe fix that met OEM standards, we'd have it done same day for sure! We don't compromise safety, even if our guest is discontent with the time and manner it takes to repair a malfunctioning seatbelt.

August 18, 2022

Quick service and the wait time was short. Although prices for services are quite expensive. More

by elej44l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Genaro Cordero
Aug 25, 2022 -

Scott Honda of West Chester responded

Thank you for choosing Scott Honda! We're grateful for the opportunity to earn your 5-star feedback. And we totally understand— seeing such high prices everywhere is frustrating. We've had to adjust ours to reflect the current market. But we're glad our friendly team guaranteed quick, reliable service, earning your total satisfaction.

August 18, 2022

I have purchased two Honda’s from Scott Honda in West Chester. Their staff is always very nice and service has always been completed on time. Today Jon was our service contact and he explained to me wha More

by KerryD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Aug 23, 2022 -

Scott Honda of West Chester responded

Kerry, we're so grateful for your continued trust. Thank you for being our guest! We're glad to be the team you know you can count on to keep your Honda running smoothly. It's always a pleasure to earn your satisfaction, and 5-star compliments :)

August 16, 2022

Great service center. My advisor Jon Barth was friendly and helpful in getting me the best deal for my service. Finished right when they said they would. More

by gjustinmatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Aug 24, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest, and sharing your 5-star compliments for our team! We're grateful for the opportunity to earn your total satisfaction :)

August 16, 2022

Have used Scott Honda for service on my crosstour. Good quick service, friendly staff and they stand behind their work. More

by Terry Goldstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Aug 24, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest, Terry! We're thrilled to be the team you trust to keep your Crosstour running smoothly. We appreciate you, and your 5-star compliments for our team.

August 15, 2022

Great service and very transparent. Always friendly and helpful. Top notch service and people every time! More

by Pohar.kim42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Aug 17, 2022 -

Scott Honda of West Chester responded

Hi Kim, thanks for choosing Scott Honda for all your vehicle needs! We're proud to be the team you trust. And we're grateful for your thoughtful feedback! Thanks for sharing.

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