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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
876 Reviews

876 Reviews of Scott Honda of West Chester - Service Center

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May 05, 2022

My service this morning was fast, professional, and friendly. I was in and out much quicker than I anticipated, and it was nice to have my car freshly washed. More

by Desilets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Scott Honda of West Chester responded

"Fast, professional, and friendly" service is our guarantee! Thanks for giving our team the opportunity to exceed your expectations— we're happy to go above and beyond to earn your satisfaction! We appreciate you, and your 5-star feedback. Thank you.

May 05, 2022

They had me in and out very quickly and provided a great service with a detailed explanation of what was done and recommendations for the longevity of my car. More

by Brennonmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Scott Honda of West Chester responded

Thanks for visiting, Brennon! We're committed to quick, reliable service. It's awesome to hear our team delivered! Getting you back on the road quickly and safely, and keeping your car in great shape, is our goal.

May 03, 2022

The Service and Customer Service Departments were great. They were very helpful and professional. Thank you. More

by Maers9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Scott Honda of West Chester responded

Helpful and professional service is our promise. We're happy our team could earn your 5-star satisfaction :) Thanks for sharing your feedback!

May 03, 2022

I have a 2010 Scott Honda Accord and would not take it for service anywhere else but Scott Honda. where personnel is professional,friendly and helpful and it never takes long to have the work done. More

by Gus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
May 04, 2022 -

Scott Honda of West Chester responded

Hi Gus, thanks for being our valued guest! We're happy to be the team you trust to take care of your Accord. Quick, reliable service with a smile is our promise— we're glad that service has continued to earn your total satisfaction :)

May 04, 2022 -

Gus responded

When my wife and I were looking for a car 12 years ago, we first went to a Hundai dealership and although we didn't make a decision or commitment they called us the next day to say "that our car was ready." To this day we still chuckle about that and are happy our next stop was Scott Honda in West Chester where we picked our Honda Accord LX which we love and is still going strong after 12 years and we highly recommend to anybody who can't make up their mind. Gus and Rosemary Melder of Downingtown Pa.

May 03, 2022

Brought my Accord in for PA State Inspection and service today. Brianna kept me informed with the progress and the vehicle was completed on time as promised. More

by Soundchaser55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna White
May 04, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback! Thanks for sharing. We're happy we could make your routine service easy and convenient :)

May 03, 2022

Responding to a B167 maintenance request on my dashboard, I dealt with Chris Wisler. Could not have been nicer. Greeted me promptly, told me what to expect and that he would honor all my coupons. Called m More

by 1tommylaura
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest! We appreciate you, and your 5-star feedback. And we're happy to hear Chris and our team made sure you enjoyed a pleasant experience. That's our goal!

May 03, 2022

I used the express lane to get the work done. They were thorough and efficient. More

by Melinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star compliments, Melinda. We're happy we could help! Making your routine maintenance easy and convenient is our goal.

May 03, 2022

Nick was professional, helpful and accommodating to my needs. Speedy service and clean dealership. Works recommend. More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Scott Honda of West Chester responded

Cheryl, thanks for sharing your 5-star compliments! We're so glad our team could earn your total satisfaction. Quick, reliable, and friendly service is our promise— we're happy to help!

April 30, 2022

Scott Honda is great. Matthew Moravec and Tye Smith were very nice and professional. Thank you Scott Honda! More

by king.dorian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Smith, Matthew Moravec
May 02, 2022 -

Scott Honda of West Chester responded

We appreciate the 5-star compliment! Your feedback is a huge reward for our team's hard work. Thank you for sharing :) Happy driving!

April 29, 2022

Do not go here if you don’t want to feel disgusting. First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and More

by Morgan
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Scott Honda of West Chester responded

You’re right, Morgan; no one should be taken advantage of, and that’s exactly why we train our Advisors to clearly explain factory recommendations, upfront and honestly. Our multi-point inspection has a customer-focused purpose— to prevent future emergencies, save you money in the long run, and ensure your vehicle runs safely. Our system keeps a complete history for your vehicle and mileage, and it indicated your vehicle was due for new air and oil filters. We share this information with you so that you may choose to accept or decline recommended maintenance. We’re sorry to hear you felt pressured into a decision. That’s definitely not our intention. Rather, our goal is to advise, and our promise is thoughtful, reliable service. We absolutely appreciate your feedback. You've given us a perspective to emphasize at weekly training sessions— be totally certain our guests feel that they are making a confident decision by explaining the factory recommendations in our system. With a focus on building trust, we will improve. Thank you for sharing.

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