Scott Honda of West Chester - Service Center

Brought my Accord in for PA State Inspection and service today. Brianna kept me informed with the progress and the vehicle was completed on time as promised. today. Brianna kept me informed with the progress and the vehicle was completed on time as promised. More

Responding to a B167 maintenance request on my dashboard, I dealt with Chris Wisler. Could not have been nicer. Greeted me promptly, told me what to expect and that he would honor all my coupons. Called m I dealt with Chris Wisler. Could not have been nicer. Greeted me promptly, told me what to expect and that he would honor all my coupons. Called me when my vehicle was ready to roll and had my CR-V all cleaned up when I arrived. All in all, a very pleasant experience. Thank you, Chris! More

I used the express lane to get the work done. They were thorough and efficient. They were thorough and efficient. More

Nick was professional, helpful and accommodating to my needs. Speedy service and clean dealership. Works recommend. needs. Speedy service and clean dealership. Works recommend. More

The Service and Customer Service Departments were great. They were very helpful and professional. Thank you. They were very helpful and professional. Thank you. More

Scott Honda is great. Matthew Moravec and Tye Smith were very nice and professional. Thank you Scott Honda! Matthew Moravec and Tye Smith were very nice and professional. Thank you Scott Honda! More

Do not go here if you don’t want to feel disgusting. First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and First when I went to look for a car, they assumed my male significant other was the one purchasing the car even though I was the one that called and made the appointment. I went somewhere else to buy a Honda. Then, I needed my first oil change and figured I would give it another try since they're "award winning service providers" and was told an oil change and a tire rotation was going to be $129, a little steep but i needed it so whatever. Emphasized multiple times that was all I wanted. I signed the papers then last second was pressured into getting my air and engine filter replaced, told the total would be around 200, then it was $300 total. By the way the parts for the filters were $60 total and I was charged over $100 in "labor costs" for being there for 30 minutes. I'm 23 I can't really afford to randomly spend that amount of money. I tried calling numerous times after the fact then was told I was going to speak to the general manager. Never heard anything after. Cherry on top is that they sent me a letter to sign up for a service contract. I was completely taken advantage of being new to the area. I don't think anyone should go through that. More

Service rep really understands customer service / great communicator and friendly plus knowledgeable! What more could you ask for ? communicator and friendly plus knowledgeable! What more could you ask for ? More

I was greeted immediately by Brianna who was thoughtful and thorough with my request. She is excellent! and thorough with my request. She is excellent! More

The service personnel have always been professional, courteous and helpful. Brianna has been great in a difficult situation. courteous and helpful. Brianna has been great in a difficult situation. More