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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
876 Reviews
Call Service Center (610) 692-6000

876 Reviews of Scott Honda of West Chester - Service Center

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April 18, 2022

Scott Honda in West Chester knows customer service! They are very courteous, knowledgeable, and treat you with respect. I have been a loyal customer for years - and will continue for years to come! More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Scott Honda of West Chester responded

Hi Brenda, thanks for being our guest! We're honored to be your trusted dealer. And we appreciate your 5-star compliments for our team! Your feedback is a huge reward for our hard work. We look forward to welcoming you back in the years to come :)

April 15, 2022

Very disappointed in the service I received. When I requested printed results of testing I was paying for, they did not provide it. I had an appointment to wait for my car and I sat watching i More

by Bluecar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Smith
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Apr 21, 2022 -

Scott Honda of West Chester responded

We understand your frustration, Rose. We set the standard for quick, reliable service so we’re disappointed to learn we missed the mark during your recent visit. When you confirmed your service request, we offered you a drop-off wait time rather than a diagnostic. It’s trickier to set expectations for a diagnostic request as some may take longer than others. Plus, we want to give you and your vehicle the attention you deserve, so we don’t rush through these tests. We apologize for the miscommunication. Clearly we need to make further improvements in setting expectations. Your honest feedback will be a huge help in refining our processes.

Apr 21, 2022 -

Bluecar responded

Frustration is putting it mildly -- I watched my car sit for over an hour in the parking lot -- nothing was done to it during that hour. Then when the service representative spoke with me, he was not totally honest ... he said my car was in the bay UP on a lift. To check batteries -- it is NOT necessary to raise the car. Now, I am receiving emails for suggested repair to my car , which I presume is necessary, but one of the charges is for "OTHER" for $10 ... Really ????

April 15, 2022

Excellent service! Kept informed and explained everything in detail! Would definitely recommend to friends and family More

by Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madeline Raby
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Apr 18, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star recommendation! It's awesome learning how our team's communication and customer care earned your total satisfaction :) Thanks for sharing!

April 14, 2022

John Rooney helped me yesterday, and Nate today. Both were professional and empathetic regarding my shattered passenger side mirror. More

by Alice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney, Nate Runk
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Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Alice, thanks for sharing your review! When these unexpected challenges pop up, the Scott Team is happy to lend a helping hand to get you back on the road quickly and safely :) Thanks for trusting our team to take care of you and your vehicle. We appreciate you!

April 13, 2022

I’ve been using Scott Honda for service since 2007 and have purchased 6 cars over that time from them. Service and sales staff are excellent. More

by JDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Dainora, Mongi Borni, Matthew Moravec
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Apr 14, 2022 -

Scott Honda of West Chester responded

It's an honor to be your trusted dealer for the past 15 years! Thank you for being our guest. From sales to service, our goal is to earn your total satisfaction. And your feedback is a huge reward for our hard work. Thanks so much for sharing :)

April 13, 2022

Friendly. Quick and efficient. Explain what they find/don't find. Take the time to demonstrate features on the car. More

by cynthiapetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
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Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Cynthia, thanks for sharing your 5-star review! We're happy to hear our team's made your service visit 'quick and efficient.' That's our goal! And service with smile is our guarantee :)

April 13, 2022

Have been using their service department since I bought my vehicle there. Always first rate service and they have earned my trust by never trying to sneak in unneeded repairs like other dealers will do. More

by Dta1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2022 -

Scott Honda of West Chester responded

Thanks for being our valued guest! It's made our day learning our team has earned your trust. We're glad you can feel the difference at Scott :) We appreciate you and your 5-star feedback!

April 12, 2022

The entire experience was great. They were very welcoming, polite and nice throughout the entire process. There was a mix up in the drop off process and they provided me an unplann More

by Joseph.w.ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
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Apr 13, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Joseph! We're so happy to hear you enjoyed a great experience in our Service Center. It's awesome learning how our team went above and beyond to earn your satisfaction. We appreciate you!

April 11, 2022

Most dealerships try to rip you off this one seems to be fair and honest More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
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Apr 12, 2022 -

Scott Honda of West Chester responded

Hi John, thanks for sharing your feedback! We're happy be the team you count on. We value integrity so we can earn your trust and build your confidence in our brand. We're glad you can feel the difference at Scott :)

April 11, 2022

Chris was very helpful in keeping me informed about my scheduled maintenance and state inspection. I felt that my car had been checked for safety but I was not pushed to do anything unnecessary. More

by fairytale2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback! We're happy to hear you enjoyed your visit to our service center. At Scott, it's our goal to make your vehicle's maintenance easy and convenient. And of course, making sure you get back back on the road safely is our priority. We appreciate you!

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