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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
873 Reviews

873 Reviews of Scott Honda of West Chester - Service Center

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April 14, 2022

John Rooney helped me yesterday, and Nate today. Both were professional and empathetic regarding my shattered passenger side mirror. More

by Alice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney, Nate Runk
Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Alice, thanks for sharing your review! When these unexpected challenges pop up, the Scott Team is happy to lend a helping hand to get you back on the road quickly and safely :) Thanks for trusting our team to take care of you and your vehicle. We appreciate you!

April 13, 2022

Friendly. Quick and efficient. Explain what they find/don't find. Take the time to demonstrate features on the car. More

by cynthiapetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Cynthia, thanks for sharing your 5-star review! We're happy to hear our team's made your service visit 'quick and efficient.' That's our goal! And service with smile is our guarantee :)

April 13, 2022

Have been using their service department since I bought my vehicle there. Always first rate service and they have earned my trust by never trying to sneak in unneeded repairs like other dealers will do. More

by Dta1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Scott Honda of West Chester responded

Thanks for being our valued guest! It's made our day learning our team has earned your trust. We're glad you can feel the difference at Scott :) We appreciate you and your 5-star feedback!

April 13, 2022

I’ve been using Scott Honda for service since 2007 and have purchased 6 cars over that time from them. Service and sales staff are excellent. More

by JDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Dainora, Mongi Borni, Matthew Moravec
Apr 14, 2022 -

Scott Honda of West Chester responded

It's an honor to be your trusted dealer for the past 15 years! Thank you for being our guest. From sales to service, our goal is to earn your total satisfaction. And your feedback is a huge reward for our hard work. Thanks so much for sharing :)

April 12, 2022

The entire experience was great. They were very welcoming, polite and nice throughout the entire process. There was a mix up in the drop off process and they provided me an unplann More

by Joseph.w.ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
Apr 13, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Joseph! We're so happy to hear you enjoyed a great experience in our Service Center. It's awesome learning how our team went above and beyond to earn your satisfaction. We appreciate you!

April 11, 2022

Most dealerships try to rip you off this one seems to be fair and honest More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Apr 12, 2022 -

Scott Honda of West Chester responded

Hi John, thanks for sharing your feedback! We're happy be the team you count on. We value integrity so we can earn your trust and build your confidence in our brand. We're glad you can feel the difference at Scott :)

April 11, 2022

Chris was very helpful in keeping me informed about my scheduled maintenance and state inspection. I felt that my car had been checked for safety but I was not pushed to do anything unnecessary. More

by fairytale2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback! We're happy to hear you enjoyed your visit to our service center. At Scott, it's our goal to make your vehicle's maintenance easy and convenient. And of course, making sure you get back back on the road safely is our priority. We appreciate you!

April 11, 2022

Service tech, Nick, was great. Service was prompt and professional. Nick kept me informed on the progress of my service and recommended future services. More

by beatlebob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star compliments, Bob! Thanks for sharing. It's awesome to hear Nick and our team earned your satisfaction through prompt, professional service. We're happy to provide for our valued guests :)

April 09, 2022

Great and responsive service. Very quick and friendly. Not big on trying to up-sell anything added/not necessary. More

by gabriellamriva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Scott Honda of West Chester responded

Thanks, Gabriella, for sharing your feedback! We're happy to hear we've earned your satisfaction. It's awesome knowing we've earned your trust through responsive, friendly, and honest service. We appreciate you :)

April 09, 2022

Prop service explain the detailsTold me to bring the car right in explained oil problem More

by Mikeyw317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Scott Honda of West Chester responded

Hi Mikey, thanks for sharing your 5-star feedback! It's always a pleasure to learn the details that made your visit great. With prompt service and helpful explanations, we're happy to hear you're totally satisfied.

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