Back

Scott Honda of West Chester - Service Center

West Chester, PA

4.6
874 Reviews

874 Reviews of Scott Honda of West Chester - Service Center

Sort by
March 25, 2022

Greg is a Great service advisor . Very friendly and went over everything that car usually needs to go during inspection. More

by Sachin_Exton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Mar 28, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star compliments! Our team's committed to making your visits easy and stress-free. So we'll always take the time to go over the details and put your mind at ease. We're glad we could help!

March 24, 2022

The person who set up my Appt for the maintenance visit did fine. He was professional and got the job taken care of in a timely manner- More

by Pittsginnyppittsginnyp
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback, Ginny. Thanks for choosing Scott Honda! We're happy to hear our team got you back on the road quickly and safely. That's always our goal :)

March 23, 2022

Good service people. Knowledgeable. Easy to navigate service appointments. Friendly and very polite. That’s it More

by cheri.mcmanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star compliments, Cheri! We're happy to be the team you trust :) It's our goal to make your service visits easy so we're happy to share our knowledge— and friendly smiles, of course! We appreciate you.

March 22, 2022

Love that Scott Honda tracks my service record to alert me to needed service. Appointment was convenient and shuttle service keeps me from having to sit and wait. More

by Marcia.cq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
Mar 23, 2022 -

Scott Honda of West Chester responded

Hi Marcia, thanks for sharing your review! It's awesome to learn what makes your Scott Honda experience great. We're glad we could earn your total satisfaction with convenient, reliable service.

March 21, 2022

My Experience during my visit for service was great. Very organized and prompt service. Service manager was friendly and helpful.Starting with the reminders before the actual visit to the final delivery More

by Kkrish03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Mar 22, 2022 -

Scott Honda of West Chester responded

Your 5-star compliments are a huge reward for our hard work! Thanks for sharing. We're happy to hear your experience was so great! It's our pleasure to make your service visit convenient. From start to finish, we strive to provide that 'impeccable' service.

March 21, 2022

Justin was my service representative today; courteous, helpful and informative! This dealership does not disappoint for a spacious and comfortable waiting area while our Pilot was serviced. We have purcha More

by Mary Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Mar 22, 2022 -

Scott Honda of West Chester responded

It's an honor to be your trusted dealer, Mary Jane! Thanks for choosing Scott Honda for all your vehicle needs. And for sharing your great feedback! It's great to learn how our team continues to earn your satisfaction. We appreciate you :)

March 21, 2022

Fabulous service techs and advisors. Came here because my local Honda dealer couldn’t give me an appointment for over a month. Between the ease of scheduling the appointment, the pleasan More

by Khuegel32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Mar 22, 2022 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! We're glad we could welcome you in and provide our usual, "fabulous" service :) We'll be happy to help you again in the future, too! We appreciate you and your feedback.

March 17, 2022

Well pleased with service and would recommend Scott Honda. Waiting area clean and comfortable -- coffee appreciated! More

by wisemema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Mar 18, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star recommendation! Thanks for sharing. We're so happy to hear you enjoyed our comfortable lounges– and coffee, of course! Your comfort is always our priority.

March 17, 2022

The staff is very friendly and helpful. The process for bringing my car in for service was organized and efficient. More

by npd59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Mar 18, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star feedback! Our friendly team is committed to making your service experience quick and easy. We're glad to learn we've earned your satisfaction! We appreciate you :)

March 17, 2022

Had some mouse damage to airbag wires. Shocked when we got a quote for $2,700 to fix the issue this was right before Christmas so we declined until we had the money. Then someone told me t More

by Mcwc2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 30, 2022 -

Scott Honda of West Chester responded

Thank you for sharing your story. Your 20+ years of support mean so much to our team. And as our valued guest, it's upsetting to learn we've disappointed you. Without more information, we can't look into the details of your service request and learn why we made those recommendations. We can only assume we had recommended an entirely new Honda airbag system with your safety in mind. And that the other repair shop's quote may have been for used or refurbished parts. If you're willing to share more information, such as your name, we'd be happy learn more.

...
44
...