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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
874 Reviews
Call Service Center (610) 692-6000

874 Reviews of Scott Honda of West Chester - Service Center

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March 05, 2022

I went for service today because my car needed a state inspection. The service department is efficient and the waiting area is comfortable. But the cost of basic services is way too expensive. So I doubt More

by shduso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback. We understand your frustration. Even outside of the auto industry, pricing has skyrocketed. Like many other dealerships, we’ve had to adjust our prices based on the current market. Our labor rate, parts, and supplies have all increased. These changes were made after extensive market research and we’re still on the lower side for most services. We hope we can rely on your patience as our valued guest while the market returns to normal.

March 03, 2022

Service , take in personnel & time are excellent. Always get a car wash too. Been a customer for many years. More

by Peaches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Scott Honda of West Chester responded

We're happy to hear we've earned 'many years' of your business! Thank you for continuing to choose Scott Honda :) And for sharing such kind feedback! We appreciate you.

March 03, 2022

Service was fast and efficient. Nick was very helpful. Car was cleaned beautifully. Five star service all around. More

by Stevecapo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback, Steve! It's our pleasure to provide such "fast and efficient" service. We're glad our helpful team got you back on the road quickly, and in your beautifully clean Honda :)

March 03, 2022

Clean, always friendly and helpful, reliable service. Has comfortable and well-thought customer service waiting area, with staffed snack/sandwich bar. Free coffee always available. Easy to work with serv More

by mjs.lps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Mar 04, 2022 -

Scott Honda of West Chester responded

We're super happy to learn you've enjoyed our comfortable lounges and tasty treats! And you're right— we did put a lot of thought into these amenities for your convenience! We always want you to enjoy a 5-star experience at Scott Honda. Thank you for sharing your 5-star compliments :) We appreciate you!

March 03, 2022

Prompt efficient service. Procedures explained well. Waiting area was comfortable! Glad to have car washed More

by Hbkuberski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
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Mar 04, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star feedback! We want to make your Scott Service visit amazing. With quick service, a helpful team, and comfortable lounges, it's no surprise your experience was so great! We're glad we could help :)

March 03, 2022

Excellent service; the advisors are very professional and take time to explain everything. Service done fast. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Scott Honda of West Chester responded

Excellent service is exactly as you describe, Mary: professional, informative, and quick! We're so glad you enjoyed your visit with us. Thank you for choosing the Scott Team! And for sharing your 5-star review :)

March 02, 2022

Prompt professional service. Extremely clean and comfortable waiting area. Service advisor kept me fully informed More

by Pggflorence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! Your comfort matters. So we work hard to make sure your visit is convenient for you. We're happy to hear our quick, reliable service and clean, comfy lounges earned your total satisfaction :) We appreciate you!

March 02, 2022

The guys at Honda are great. They are efficient, polite, and they do a good job. More

by cmckee92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback! Our '"efficient, polite" team works hard to make sure you enjoy your visit at Scott Honda. So your compliments are an awesome reward for efforts. We're glad we could help!

March 02, 2022

Everything went so well from the time I drove in till leaving. Customer service the best! Will stay with Scott Honda ! More

by Bellawch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
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Mar 02, 2022 -

Scott Honda of West Chester responded

We look forward to welcoming you back, Bella! We're glad we could earn your trust and satisfaction during your recent Service Center visit :) From beginning to end, we're committed to making your experience amazing!

March 01, 2022

Amazing first time experience. In and out for oil change within 30 minutes. Bought my crv here. Excellent service. More

by Klawler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
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Mar 02, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star compliments! And for choosing Scott Honda for your vehicle needs. It was our pleasure to provide our usual quick, reliable service :) We appreciate you!

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