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Scott Honda of West Chester - Service Center

West Chester, PA

4.5
891 Reviews
Call Service Center (610) 692-6000

891 Reviews of Scott Honda of West Chester - Service Center

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March 03, 2022

Excellent service; the advisors are very professional and take time to explain everything. Service done fast. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Scott Honda of West Chester responded

Excellent service is exactly as you describe, Mary: professional, informative, and quick! We're so glad you enjoyed your visit with us. Thank you for choosing the Scott Team! And for sharing your 5-star review :)

March 03, 2022

Service , take in personnel & time are excellent. Always get a car wash too. Been a customer for many years. More

by Peaches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Scott Honda of West Chester responded

We're happy to hear we've earned 'many years' of your business! Thank you for continuing to choose Scott Honda :) And for sharing such kind feedback! We appreciate you.

March 03, 2022

Service was fast and efficient. Nick was very helpful. Car was cleaned beautifully. Five star service all around. More

by Stevecapo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback, Steve! It's our pleasure to provide such "fast and efficient" service. We're glad our helpful team got you back on the road quickly, and in your beautifully clean Honda :)

March 02, 2022

Everything went so well from the time I drove in till leaving. Customer service the best! Will stay with Scott Honda ! More

by Bellawch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
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Mar 02, 2022 -

Scott Honda of West Chester responded

We look forward to welcoming you back, Bella! We're glad we could earn your trust and satisfaction during your recent Service Center visit :) From beginning to end, we're committed to making your experience amazing!

March 02, 2022

Prompt professional service. Extremely clean and comfortable waiting area. Service advisor kept me fully informed More

by Pggflorence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! Your comfort matters. So we work hard to make sure your visit is convenient for you. We're happy to hear our quick, reliable service and clean, comfy lounges earned your total satisfaction :) We appreciate you!

March 02, 2022

The guys at Honda are great. They are efficient, polite, and they do a good job. More

by cmckee92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback! Our '"efficient, polite" team works hard to make sure you enjoy your visit at Scott Honda. So your compliments are an awesome reward for efforts. We're glad we could help!

March 01, 2022

Amazing first time experience. In and out for oil change within 30 minutes. Bought my crv here. Excellent service. More

by Klawler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
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Mar 02, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star compliments! And for choosing Scott Honda for your vehicle needs. It was our pleasure to provide our usual quick, reliable service :) We appreciate you!

March 01, 2022

Always excellent and friendly service. I’ve never been unhappy with the professionals at Scott Honda More

by rosemarieford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Scott Honda of West Chester responded

Hi Rosemarie, thanks so much for sharing your 5-star feedback! It's an honor to be your trusted dealer :) We're happy to learn our "excellent, friendly" service has earned your trust over the years!

February 25, 2022

Dealer failed to reset the SRS light on the dash board after replacing the seat belt. Dealer charged me more than 80% over the customary retail price for a part I bought there. An egregious rip off. More

by steven.midgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Westman
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Mar 11, 2022 -

Scott Honda of West Chester responded

Hi Steven, thanks for sharing your feedback. We’re sorry to learn you’re disappointed. We took some time to look into your visit and see that there seems to be some confusion. We have adjusted our pricing to reflect market research. Transportation costs and manufacturer prices have increased drastically. So we’re not quite sure what went wrong– but we’re eager to learn from this misunderstanding. We’d be happy to have you in again to show you a true Scott Honda experience.

Mar 29, 2022 -

steven.midgett responded

There's no confusion here. Your parts department charged me almost twice the customary retail price for a Honda part. When I discussed this with the parts manager he stated he was fine with the extortion pricing, Once of your service supervisors stated the seatbelt replacement might correct the SRS light issue, however the technician never bothered to reset the SRS light. There is no confusion here. You gouged me on parts pricing and failed to do what you said you would. Why would I ever return to Scott Honda?

February 25, 2022

My car battery had to be replaced. I brought it In express service and Nick Huntoon was the service advisor. Nick was helpful in answering all my questions. My car battery was replac More

by Kkpabalinas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Huntoon, Nick
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Feb 28, 2022 -

Scott Honda of West Chester responded

At Scott Honda, we value your time. Getting you back on the road quickly and safely is our priority! We're glad to learn Nick and the team made that possible for you and earned your total satisfaction. We appreciate you and your 5-star feedback :)

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