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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
875 Reviews
Call Service Center (610) 692-6000

875 Reviews of Scott Honda of West Chester - Service Center

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August 22, 2024

Took a pre-owned Honda I bought elsewhere here for work on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cau More

by lemhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elmore Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lombardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Scott Honda of West Chester responded

I'm really grateful we talked this morning so I may listen, learn, and give you my personal attention. I appreciate our meaningful conversation. As promised, I will follow up to give you clear answers to your questions. Please know how much I value your compliments for my customer care and sincere desire to be alongside you. With the correct information, you can confidently communicate with the other dealership where you bought this car to see what they are willing to do. That way, you are able to make an informed decision. You need clear answers and options. That’s is my goal. Talk soon.

August 19, 2024

Service and Sales staff are very accommodating and will explain every detail in a professional manner. More

by winnestrella62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Blaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evert (Sales Dept), Jon Barth, Melissa Manganello
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August 17, 2024

We have been dealing with Scott Honda for years because they remain excellent and consistent in customer service. We are never disappointed. More

by patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mowbray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Trostle
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Aug 19, 2024 -

Scott Honda of West Chester responded

Your few words say so much! We value you, Patricia, and we're glad you feel it each time you visit our Service Center. It's a privilege to be your trusted service team.

August 14, 2024

Another totally satisfactory service visit. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys. More

by james.malin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Scott Honda of West Chester responded

Thank you for taking the time to leave Scott Honda a 5-star review! Nick and our whole team appreciate your stars.

August 14, 2024

Easy to setup the appointment. Not pushy to get more work done. Provide frequent updates on work progress. Clean. More

by fbalawi66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Scott Honda of West Chester responded

We appreciate your 5-star feedback. Thank you for taking the time to leave us a review. We value you!

August 06, 2024

Scott Honda’s Service Department has always been top notch. I guess that is why I keep going back. Exceptional friendliness and professionalism. Five Star for sure!! More

by Apollo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Scott Honda of West Chester responded

Thoughtful and professional--that's our goal. We're glad you felt it, Apollo. We've got a dedicated team at Scott Honda, committed to top-notch customer care. Thank you for sharing your experience with others. We value your stars.

July 31, 2024

Beautiful building very nice people great service close to be home appreciate my car being washed I will be back More

by Lockdoctorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Jul 31, 2024 -

Scott Honda of West Chester responded

Thank you for your compliments! We have a great team here at Scott Honda and look forward to welcoming you back. We appreciate you.

July 31, 2024

Best dealer in the region. Service dept is #1. The service writer I deal with (Chris wisler) & the technicians at Scott Honda are the best in the business. More

by 19do51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Scott Honda of West Chester responded

Thank you for taking the time to leave us this awesome review. Our whole team is celebrating your stars. Thank you for choosing Scott Honda.

July 30, 2024

Outstanding customer service. Never tried to up-sell for products or services that I don’t need. Shiva is very knowledgeable and responsive. More

by Jlm495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Scott Honda of West Chester responded

Wonderful to hear it, Jim. We appreciate you placing your spotlight on Shiva. She is such an important person to our service team and we're joining you in celebrating her professionalism. We value your stars.

July 18, 2024

Very professional as always ! Very happy with service department especially Jessica! Trust their expertise . J More

by Father Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Blaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mowbray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Scott Honda of West Chester responded

Incredible compliments, Father Nick. Thank you from our whole team for sharing your opinion with others. We value it tremendously.

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