Scott Honda of West Chester - Service Center

Brought my car for the annual State Inspection and Emission. Everything checked out okay (as discussed with me by Calvin and as written in the paperwork), including the battery. Service Date was 11 Emission. Everything checked out okay (as discussed with me by Calvin and as written in the paperwork), including the battery. Service Date was 11 November 2013. Fast forward to 01 December 2013: Went to a place that's about 10 miles away from home and in a busy commercial district. Parked for about 15 minutes, and by the time we're about to leave......Nothing happened as I started the engine. Only clicking sound, which was a definite sign of the battery totally quitted. Thank goodness for selfless friends and AAA, we were able to get to the auto parts store and purchased a new battery. This event was not a big deal for us mainly because it happened while we're parked properly and not very far away from home. My review would be totally different had this happened while we're on a different state or worse, forced us to get to the shoulder of a busy highway. Called Scott Honda about this and talked to Bill Kanuika who was very positive about hearing me out. Told him that Scott Honda dropped the ball on this, because in the report they gave, the battery was listed as Good, but there was no mention of what the current CCA Rating was so the owner has no idea whether the battery is about to quit on them or not. Add to that a visit of some very cold temperature which goes on for days and it's no arguing that a weak battery doesn't stand a chance. I would still recommend this dealership for its service mainly because of its helpful advisors, but some of the technicians who work on our cars are not earning our money's worth. Management and ownership should take a closer look at their personnel. More

My Mom took her car to Scott Honda for warranty work on the A/C. First of all, the car was returned and the A/C was NOT repaired. Lastly, an item was stolen from the car. My daughter had left her little the A/C. First of all, the car was returned and the A/C was NOT repaired. Lastly, an item was stolen from the car. My daughter had left her little purse in the back seat and when the car was pick-ed up the purse was gone. The Service Manager was notified and nothing was done. AWEFUL!!!!!!! More

Very, very bad experience. From my last four visits, I Very, very bad experience. From my last four visits, I returned the car back to the dealership thee times because of bad workmanship. The first Very, very bad experience. From my last four visits, I returned the car back to the dealership thee times because of bad workmanship. The first time, after oil change they left some oil dripping on the exhaust pipe. They created fire hazard. The second time, the worked on ball joints (front wheels) and install them wrong. The service guy admitted their mistake only after I showed him a page from Honda's repair manual. About last visit. They lost my appointment and the car had to spend the whole weekend at the dealership before they were able to look at it. Secondly, they told me that everything is “fine” even I expressed concerns about steering and rear axle, and they put a state inspection sticker. Few days later I noticed that bottom of the car is covered with grease coming from the rear axle. I brought the car back to the dealership. They couldn’t explain why they did not repair the rear axle and released the car with a potential mechanical failure on the road. Only explanation I got “we always try to minimize financial impact of the repair to you”. Dah!!!! Also they agreed to fix the steering. The technical advised offered to change the whole assembly. I had to tell him which parts to replace and the Honda's part numbers (he did not know). After my argument with the adviser, the cost of repair (labor and parts) of the steering went from $460 (his way) to $170 (my way). Of course, the dealer did not have parts in stock and the car spent an extra day at the dealership waiting for the parts. Finally, they fix the car. At the end, another technical adviser admitted that they “screw up” the repair but denied to give me a discount for the hassle. The result. Totally, the car spent 6 days at dealership (lost appointment and no parts). They charge me $1291. I got: oil change, state inspection, and few replaced parts ($250 total). One of the parts they replaced was a ball joint ($197), on which they worked before. Fair? Absolutely not! More

Couldn't ask for more. Easy to make an appointment with. Service was fast, good quality work, and good price. Much better then the Acura dealership where I purchased my car. Service was fast, good quality work, and good price. Much better then the Acura dealership where I purchased my car. More

The Experience we had with This Dealer was ok. We took our vehicle for Service and while it was there they DAMAGED it. It took them a couple of Days after the accident to FINALY after giving us the rong our vehicle for Service and while it was there they DAMAGED it. It took them a couple of Days after the accident to FINALY after giving us the rong around to cut us a check so We can take it to a shop of our choice. More

I have owner 5 Honda Pilots in the last 12 years; I have enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences with the local Honda dealer Scott Honda of West Chester PA, with each visit for routine maintenance or the occasional repair I have become more and more turned off to Honda. The final straw was this evening when I tried to have my 2011 Honda Pilot repaired due to a software issue with my sunroof, I was told that the earliest appointment was almost a week away and to force the sunroof closed. Since I don't want to destroy my truck I forced my sunroof closed and schedule the repair, I was told that the repair will take several hours although I do not believe that this is the case. I was told that I would have to wait with my truck since the dealer does not provide loaner cars, even though there is a Hertz shop in the repair bays. The dealer shuttle would not take me to work due to the distance. I previously owned a used Thunderbird that was not under manufactures’ warranty and every time I ever had the dealer work on this car I was supplied with a loaner car or transported to where I needed to be, I am amazed that I can't get similar customer service for a Honda car that was purchased new with Honda extended care. As I have stated this is not the first time I have run into the dealerships poor customer service. I decided to call Honda Motors just to inform them of my bad experience and they informed me that they do not have any guidelines when dealing with their independently owner Dealerships and to just take the car somewhere else. I am sickened to have a company in today's world have so little concern for their customers. I now know for a fact that I will never buy another Honda car, even though I have enjoyed them very much. I cannot continue to support a company that does not care for their customers. More

My 2010 Accord Coupe required 6 visits to address a problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required r problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required running a credit card along the edges to pry it open. In the winter time it would stick and not open at all. I don't have to explain to people the challenge of not being able to put gas in your car, kind of basic. It befuddles the mind as to why the service team did not see this as a source of anxiety driving the car. The response I would here the most when bringing it for repair was "we'll take a look at it". I think it would give a customer more confidence to hear something like "we'll fix it". I can say this because of the number of times it took (6) before their technicians realized it was just a spring. In addition to the above issue, this vehicle, an accord coupe was rated to get better than 21mpg. It got about 14-15mpg. The discussions I had with the service department are too lengthy to list here, but one of the highlights was an insult. I was asked whether I "knew how to do the calculation" and "did I know Ethanol is used now", and when winter time comes, the percentage of Ethanol goes up. I had done the calculation over the summer! Kind of a coincidence that after the last visit to get the gas tank lid fixed, the vehicle started getting the appropriate mileage for its rating. Honda corporate didn't express any real concern over the above issues either. If I wanted SUV mileage, I would buy one. If I wanted a car that constantly required bringing it in for service, I would have kept my trade in. Why no accountability for the poor performance of a new vehicle? After driving the vehicle for nearly 2 years, I tried to work with their sales people to get out of the lease, but I was "not allowed". I'm actually glad things turned out like they did, I just traded in both my Hondas in for Toyotas. They have some great deals going on right now. More

I rate this dealership a 1 for my experience. I brought I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without a word from anyone. When I walked into the service area I saw my car sitting there.I had to find someome to answer my question as to whether my car was ready. It had been ready for 1 hour. As I read my service invoice it stated that the car that had been serviced was our 2011 Civic. Which meant my stickers were null and void. My call to Don Chandler was not returned until 5:00 pm the next day. At this point I was traveling through Massachusetts. He assured me he would get to the bottom of the problem, two weeks later I received a call that indeed I was right and that I would have to bring my car back for the proper stickers. I made the appt. and when I arrived at the dealership they stated that they did not have my name on the apt.roster. I then made an appt. for my car and my daughters 2011 Civic. She needed new windshield wipers and an oil change. 2 hours later we were still waiting, once again when we walked into the service area to check we saw our cars sitting there. The service tech stated that the Civic needed 2 new tires, front brakes and a wheel alignment. The car is one year old. I took it to a reputable mechanic who said it did not need brakes and the tires only needed to be rotated. Two days later my daughter brought the car in for the windshield wipers (unaccompanied by me)and the tech told her she needed a new fuel tank because the fuel tank could have a hole in it. After a hysterical phone call to me, I called Doug Parisano who said it wasn't he who told her that, but that it was a recall on the car. Why then wasn't this adddressed 2 days earlier when she was having the oil changed?? Calls to the service manager have gone unanswered. P.S. We bought all 3 of our Hondas at Conicelli Honda,they went above and beyond to get our business.It's too bad for Scott because we bought 2 cars in the same day last year. More

Good service. Doug and Don worked to resolve a problem I had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs cove had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs covered. I appreciate the effort made to make a customer happy. More