Scott Robinson Chrysler Dodge Jeep RAM

My vehicle was at the dealer for a week and nothing was fixed because they were unable to duplicate the issue, yet when I drove it home it happened. I tried calling for two days to get an update on my vehi fixed because they were unable to duplicate the issue, yet when I drove it home it happened. I tried calling for two days to get an update on my vehicle since I was told my car would only be there for 1 day and my service advisor never answered my calls nor returned my messages. More

No pressure sales is gratefully appreciated. Friendly staff and overall great experience. Loving our purchase. Friendly staff and overall great experience. Loving our purchase. More

Great Service a little slow at times but my Service Rep Anthony kept me.in the loop and made sure I was well taken car of.. Anthony kept me.in the loop and made sure I was well taken car of.. More

Great customer service, Edgar is always responsive and always goes beyond in making sure I’m takin care of. always goes beyond in making sure I’m takin care of. More

Didn’t do all the things I took it in for. Had to reschedule and still didn’t get taken care of Had to reschedule and still didn’t get taken care of More

Our experience with Edgar was terrible. We have delt with him twice and its been awful each time. His communication skills are horrible. Cant get in touch with him. He will not call back. N We have delt with him twice and its been awful each time. His communication skills are horrible. Cant get in touch with him. He will not call back. No updates or timeline. When we did get updates our vehicle which had a scheduled appointment and had been there several days had not even been looked at for the main issue it was brought in for. The whole experience was terrible. The problem it needed fixed required the door to be adjusted and its still not functioning properly but I almost cant imagine bringing it back. More

I purchased a 3rd party warranty through the dealership to get my key fobs replaced. When I went on to have them replaced, the service advisor told me that the company offering the warranty wasn't willing to get my key fobs replaced. When I went on to have them replaced, the service advisor told me that the company offering the warranty wasn't willing to pay the hourly rate that the dealership charges for this service. Why the xxxx am I purchasing something through the dealership that cannot even be used because of labor charge discrepancies. This should not be sold or offered to clients if it cannot be redeemed. More

Just the lack of communication was not professional. My car was not touched until I will physically go in to ask what’s going on. They kept it one more week while I’m paying for car rental. Then next mo My car was not touched until I will physically go in to ask what’s going on. They kept it one more week while I’m paying for car rental. Then next morning I realized my heater doesn’t work and my radio. I called them and text them and up to now 3 weeks later nothing. It’s so frustrating I will not take it To them again More

Had a great experience. Edgar kept me update at all times. Great customer service. Made me feel like family. Edgar kept me update at all times. Great customer service. Made me feel like family. More

The sales representative was very helpful and made the process easy. This is the second car we have leased from This dealership. process easy. This is the second car we have leased from This dealership. More