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Scott Robinson Honda
Torrance, CA
301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 301 reviews
November 19, 2015
Customer-Oriented Dealership I was ready to buy a 2015 CRV EX FWD. I did my research at numerous review sites, Edmunds, and TrueCar. After a truly horrible experience at another d I was ready to buy a 2015 CRV EX FWD. I did my research at numerous review sites, Edmunds, and TrueCar. After a truly horrible experience at another dealership, I decided to try Scott Robinson. I contacted the Internet sales department and receive a good quote. The color I wanted was not in stock, but one was on the way. The salesman agreed to hold it for me, and to not allow any dealer AddOns to be installed. When the car arrived, I went in to purchase it. The salesman went off the get the paperwork and as I was about to sign, I see an additional $800 in the price for the dreaded ProPack. This package consists of a set of wheel locks (MSRP about $50), cargo tray (MSRP about $150) and mud guards (MSRP about $100). When I objected, saying that had promised not to install any AddOns, the salesman said (1) they put the package on every car that came on their lot and (2) the dealership would lose money at the quoted price. I felt they were reneging on a promise and that the price they wanted for the ProPack far exceeded MSRP. After some negotiations, we agreed on a price that was more than I initially expected, but one I could live with. After purchase, I discovered a flaw in a window seal and flaws in the paint finish. The service and body departments, once shown the issues, did a good job in fixing them. They were kind enough to provide me with a loaner car for the few days they needed to service the CRV. More
by Legolass
Employees Worked With
Randle Posten, Harold Tidwell, Art Herrera
October 04, 2015
angry customer mr stuart lipschitz my salesman he very rude and i had really bad exprience as a customer .very unprofesional manner.all i can say is his attitude ama mr stuart lipschitz my salesman he very rude and i had really bad exprience as a customer .very unprofesional manner.all i can say is his attitude amaze me its 21st century wakeup and be nice to other people More
by disapointed customer
Employees Worked With
Stuart Lipschitz
September 23, 2015
Costumer service Im here at Honda to have my punctured tire replaced or repaired. These two serviceman Frank and Fadhi just turned me off and told me that my tires are Im here at Honda to have my punctured tire replaced or repaired. These two serviceman Frank and Fadhi just turned me off and told me that my tires are not covered even when I have Honda care Sentinel! How can they do that without even checking it out in the system for me or calling Sentinel? I was furious and I called Sentinel myself (instead of them calling for me) and have them talk to Fadhi! Now they are dealing with my tire! The thing is, I pay my monthly due on time, I got my CRV here and bought protection that they sell us for the car and I always come for service for many years and these two guys just spoil it for me. They should not keep these people! More
by darna123
Employees Worked With
Frank and Fadhi
September 11, 2015
So disappointed! Bunch of xxxxx and unprofessional car salesmen, once you start discussing with them the rates and they realize that you've done your homework and actu Bunch of xxxxx and unprofessional car salesmen, once you start discussing with them the rates and they realize that you've done your homework and actually know what are you talking about they will show their other REAL face. The first salesman (Jim Cappella) didn't even show up, calming that he was busy with another customer even though we had an appointment with him, then we ended up with another sales guy called "David" who was having hard time inputting our details into the system, after waiting for over 50 mins, he came back with a higher rate and was really rude, he didn't even try to convince us, I'm really disappointed with the way they treat their best and loyal customers who purchased 2 cars from this dealership. Never again! More
by ANK2
Employees Worked With
David, Jim Cappella
August 05, 2015
Good folks to get your car from I've been dealing with Scott Robinson for years. They're nice people and I've just gotten my third new car from them. A couple of class acts in parti I've been dealing with Scott Robinson for years. They're nice people and I've just gotten my third new car from them. A couple of class acts in particular: Ken Bonner in sales, and Richard Bruce in Finance. More
by Shelbyc72
Employees Worked With
Kenneth Bonner
March 14, 2015
Satisfied Customer Stuart, was a very helpful sales person was able to work with me on my monthly. This is my 3rd car at this location and are always trained with knowle Stuart, was a very helpful sales person was able to work with me on my monthly. This is my 3rd car at this location and are always trained with knowledge. If you're looking into buying a new Honda please ask for Stuart he truly was amazing and made manic happen. I'm very satisfied with my 2015 Accord Sport on 20' Momo rims. More
by VillaHugo
Employees Worked With
Stuart Lipschitz
November 09, 2014
Real Customer Service Best car buying experience in the last 20 years. Fawzy took customer service to a whole new level. Very thorough and friendly with a no pressure sal Best car buying experience in the last 20 years. Fawzy took customer service to a whole new level. Very thorough and friendly with a no pressure sales attitude. In my opinion...one of the best in the business. Will return soon for my next Honda. Mike & Rose Espenshade More
by roseES
Employees Worked With
Tony Sassadyn, Fawzy Mansour
August 06, 2014
Great Customer Service by Troy Lapeyrollerie Troy Lapeyrollerie is very helpful and friendly at this location. I went to buy Honda Accord. Troy helped me to make the purchase process very smooth. Troy Lapeyrollerie is very helpful and friendly at this location. I went to buy Honda Accord. Troy helped me to make the purchase process very smooth. Troy tried very hard to get good price but due to his limitations in the organization could not pursue/convince his superiors to meet my expectation however he was very helpful in answering all the question, explained about the differences between different model, features about the new product. Thank you very much for your help. More
by chungsuleemay
Employees Worked With
Troy Lapeyrollerie
July 15, 2014
Troy Lapeyrollerie helped with 2013 accord features. Troy was very helpful to my wife, daughter and me in learning how to use our 2013 Accord Touring features. Particularly the navigation settings car s Troy was very helpful to my wife, daughter and me in learning how to use our 2013 Accord Touring features. Particularly the navigation settings car set up features. He had a very positive attitude. We left feeling that with his helped we would be better users of the technology available to us with the car. Thank you Mike Reis 310-540-0518 More
by midgereis
Employees Worked With
Troy Lapeyrollerie
July 03, 2014
Definitely your friendly go to Honda people!!!!! Troy and Chris are definitely two people you want to work with at this location!!! I went in to lease an Accord Coupe but was nervous about pricing. T Troy and Chris are definitely two people you want to work with at this location!!! I went in to lease an Accord Coupe but was nervous about pricing. These two gentlemen were amazing! They made the entire process fun and friendly, even stayed late(almost midnight!!!) to make sure I understood everything about my new car, cleaned it, tested the car to make sure everything runs smoothly.Made my experience painless and gave me piece of mind!! The best pare about the experience was that they made it fun, I have purchased several cars before but never had that much fun doing it. Chris and Troy are dedicated to making sure you get the best deal and leave with the car that you love. GIVE THEM BOTH A RAISEE!!!!! Love them both <3 More
by yupyo8
Employees Worked With
Chris, Troy
