Scott Robinson Honda

First thorough review from my part, but I wanted to write a really helpful one for Stuart and the guys at Scott Robinson, and for anyone else thinking of going there for their next car. Some quick points: a really helpful one for Stuart and the guys at Scott Robinson, and for anyone else thinking of going there for their next car. Some quick points: - I'm in sales as well, while additional an Army reservist, and I went in here knowing what I wanted and what the dealership wanted. - Despite the sales situation, I still felt extremely comfortable and taken care of by Stuart, who defined my experience at Scott Robinson - Stuart went above and beyond his role as a salesman, taking care not to use high-pressure sales tactics and staying respectful of my decision-making process, while working hard to get the best possible deal I could get - He even helped me after the car purchase, setting up meetings and working with the dealership to resolve my issues with the car alarm that was pushed on me by the finance guy. In a world where trust is so hard to come by in the world of automotive shopping and maintenance, I would recommend Stuart to my friends interested with a Honda purchase again and again and again. - Finally, I know how important reviews are, especially when choosing a dealership for your new car. I'm a real person, and I'm not paid by Scott Robinson to post this review. This actually happened, and I feel it's rare to have a positive experience like this, that I have to share it, so feel free to message me with any questions. ---------------------- I was in the market for a used SUV that would fit my budget and my needs over the next few years. My trusty Civic could no longer handle the need to traverse the rough roads at Camp Pendleton, and I needed a vehicle that could handle carrying tons of gear, yet give me a refuge to rest in the wilderness. After using the USAA Car Service to find a suitable car for my budget and needs, I settled on the Honda Element - now to find a place to buy it! The USAA Car Service helped me find a few dealerships that offered the Element - one of which was the Scott Robinson Honda dealership in Torrance. I decided to visit them first, as the other two Elements in my sight both started at 14K, and were almost 100 miles from where I lived. The Element at Scott Robinson was being offered at a lower starting price, and even though it was an older model (2006), I figured it could be a great deal, considering it was a Honda. Experience ----------------------- After emailing the dealership, they set me up with Stuart Lipschitz, who met me at the dealership, on-time and with a smile on his face. I went into the meeting with a realist view - I know car salesmen are in the business to make money, and they'll say anything to make the deal - so I went in to find out everything I could about the Element and how much they'll bend over backward to get the "OK, I'll buy" from me. Test driving and trying out the car was very professional with Stuart - he didn't make me wait, he didn't try any sort of pressure-tactics with me. He simply said "Let me get the keys", and off we went! During the drive, he asked a few questions, but simply encouraged me to put the Element through its paces - accelerations, braking, turns, going uphill, and even driving all the way to the freeway and taking it a couple of exits to test it at higher speeds and cruise control! Spent probably at least almost an hour test-driving, and he never showed any impatience or pushing tactics to see if I wanted to buy - just simply let me drive :) I told him I loved the Element, and that I wanted to see the CarFax after getting back. He agreed, and we talked a little chitchat on the way back to the dealership. Once there, he walked me inside the dealer room, led me to his desk, and asked if I wanted anything to drink while he got the CarFax. I said yes, and he goes, "Why not a cappuccino?" (Nice) With cappuccino in hand, he brought back the CarFax. Upon reading it, I saw that the Element had been brought into maintenance every 6 months at Scott Robinson, and that it only had one owner - no crashes, clean title. I expressed surprise at such a well-maintained record, and that it was major brownie points for me to buy; Stuart said the same, saying he rarely sees a CarFax that thorough. So, finally, he asked me, "So, what will it take to get you to take it home today?" I had, of course, had told him that I was intending to take at least a night to sleep on it. The car also wasn't exactly the color I envisioned my next car would be - it was forest green, while I was hoping to take home something more professional looking (grey or black, for example). I reinforced these points with Stuart, who of course understood - he reiterated to me that, if I buy, it will be with a car that I felt completely comfortable buying. Finally, after a bit more discussion and cutting the price down a couple hundred, he simply leaned back and asked, "What will it take for you to buy today?" After some thought, I replied, "Bring it below $10k, and I'll buy." He stood up, asked me to wait - then came back after a discussion with his boss. "Congratulations", he smiled, and offered his hand :) It's been two weeks - I still love my Element, and I still feel I found the best deal I could find from a dealership with Stuart and Scott Robinson. There was only one point of regret that I came away from the experience that day - the finance guy who took over after Stuart convinced me to buy the Karr alarm that was installed on the Element as added security. It became a regret as I tested it during the week after the purchase - the alarm would sometimes refuse to go off after testing the door handles, rocking the Element, and banging on the window. However, Stuart again helped me out - he arranged a meeting with the dealership to check the alarm. I visited the dealership and ensured that the alarm actually worked - I thought that was the end of that. However, after coming back home, the alarm again started acting weird - at this point, I finally gave up and decided to demand my money back. I was worried, though - I had heard stories of dealerships refusing to meet with new car owners that were unhappy with their alarm purchase, and insisting that the alarm install was nonrefundable (which is incorrect, of course - unless stated in the contract, all services by a dealership are refundable and reversible if the service does not meet expectation). AGAIN, Stuart took time out of his busy schedule and gave me a hand: he tried arranging a link-up with the finance guy to have the alarm returned. After a couple of days of voicemails and non-returned emails, he finally informed me that his boss told him that I could bring in the Element and have the alarm removed, with my money refunded! Talk about a sigh of relief - I was prepping to go "thermonuclear" and fight for any dealership shenanigans, but it turned out Stuart and Scott Robinson saved me the trouble! When all was said in done, I'm now the proud owner of my 2006 Honda Element, and I had a very enjoyable and comfortable experience, with no question in my mind that I got the maximum bang for my buck, with a very surprisingly low-level of fighting high-pressure sales tactics and fighting for my rights. I'm very thankful for Stuart and Scott Robinson Honda, and I will definitely keep them in mind for my next Honda, as well as recommend them to all of my friends looking for one! More

Jeff Kokkinos was the sales associate I dealt with and he is a dishonest man. First, he gave me an amazing out-the-door price via email for a 2012 Honda Odyssey EX-L w/ Navigation with "pro package&quot is a dishonest man. First, he gave me an amazing out-the-door price via email for a 2012 Honda Odyssey EX-L w/ Navigation with "pro package" (mud guards, wheel locks, cargo mat). I confirm that his offer was out-the-door, meaning taxes, dealer fees, everything was included. He confirms it is out-the-door. I was happy. I told Jeff I would come to purchase the vehicle that night after work. I called Jeff at 6:30pm to confirm the vehicle was there and to tell him I'm coming so he doesn't go home, he confirms everything. I drive over an hour through traffic on the 405, I've got my wife and kid with me, and when I get to the dealership, the Odyssey is not there. Jeff says big mixup and that another dealership picked it up in a "dealer swap" by mistake, but they're only 28 miles away and it will be back in 30 minutes. I am upset. Jeff tells me, in the presence of my wife and another sales associate, "I never do this, but if your Odyssey isn't here in 30 minutes, I will sell you a 2013 Odyssey Touring for the same price." I ask him if he's sure, he says, "I give you my word." My wife and I begin to fill out the paperwork. Jeff brings out the offer sheet with final price. The price is $2600 more than he quoted me in writing. Jeff tells me $2200 is for a service package, and when I press him on what the service covers, he doesn't tell me, but rationalizes to me that it will give me peace-of-mind. I ask him again what exactly does it cover, and he says it's a bumper to bumper coverage for 5 years / 50,000 miles but is flexible in milage or years. I tell him I don't want it. Then I look at my watch and say to Jeff that it's been 30 minutes, is he going to sell me a 2013 Odyssey Touring? Jeff says to me, "You're kidding right? I can't sell you that car for the price I offered you for the 2012." I ask him why he even made me that offer, that even if it was a joke, he shouldn't say things like that. I told him to his face he was being dishonest. So going back to the 2012, there is now a difference of $400 and Jeff says it's because the "pro package" wasn't in the computer when he calculated the price. He then tells me his sales manager won't budge and I have to pay for it because someone in the service department already installed the mud guards, cargo mat, and wheel locks. Jeff then explains that it's usually $999 for the package, but I'm getting a great deal at $400 because I'm an internet customer. I'm thinking to myself that $999 (or even $400) is way too much money for mud guards, a rubber cargo mat, and wheel locks and tell Jeff that because he gave me a written offer of X-price, he should honor that. He says he can't. I walked. That whole experience took over 1 hour and 20 minutes. The entire time, the vehicle Jeff promised me, said was in stock and on the lot, never was there and never showed up in the "dealer swap" mix up. More

Thanks to my sales person, Stuart Lipschitz and the finance manager Doug Hofmann. Both made the experience really great. It was quick, easy, no pressure and great service. I will definitely recommen finance manager Doug Hofmann. Both made the experience really great. It was quick, easy, no pressure and great service. I will definitely recommend this dealership, and especially Stuart as he made it fun and expeditious. Thanks again. John More

Easy, friendly environment to be in. All the sales associates I came in contact with was very polite. Pricing was acceptable. I'd def send family and friends associates I came in contact with was very polite. Pricing was acceptable. I'd def send family and friends More

This was the second car that I purchased from Scott Robinson Honda. My first experience was very good, but this last one was the best new car purchase to date. I was on a time table and I told Stuart Robinson Honda. My first experience was very good, but this last one was the best new car purchase to date. I was on a time table and I told Stuart I had 2 hours to buy a Civic start to finish. My request was honored! I had my new Civic NGV in 2 HOURS!!! Everyone was extremely professional from the Sales Consulant Stewart to the General Manager, Erin. I never felt I was being pressured or rushed. I would like to commend all the people who work at Scott Robinson Honda. It was truly a very pleasant experience and I got the "Best Deal" from them. Most of all, I have "The Best, Safest, and Most Eco-Friendly car on the road!" Once again, thank you to all... More

Leak in power steering, fixed under warranty. Great experience. Fadi Awed was the service person who worked with me. They diagnosed and fixed it and didn't charge me for anything. They kept in contact experience. Fadi Awed was the service person who worked with me. They diagnosed and fixed it and didn't charge me for anything. They kept in contact so I knew what was going go. Very nice people to work with. More

Walked into this dealership knowing exactly what I wanted and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looke and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looked at every new 2012 CRV in the lot. We couldn’t find a single ‘model’ with GPS pre-installed. Then was told “No problem, I will have one of the techs install one *tonight* – factory unit!” I was even sold on free traffic updates via some-kind of Honda FM channel. Hours went by during negotiations. Finally locked in all the financials [75% down payment] *plus* the $1,500.00 for the “Honda” GPS. The car was submitted to the crew for “GPS” install and detail. During this time I was signing all the paperwork with Finance Manager. Another experience I will never forget ~ his office was basically an ash tray! Out of leftfield – “We will have the tech come to your house.” I have been suckered into a 3rd party GPS! It has been over three months and I still do not have a GPS! Not sure how this is even legal. I put the brakes on Legal Counseling otherwise Honda Corporation excludes themselves. Dealing with Honda directly has produced no results. The last update: “We called Scott Robinson Honda and left three messages with front desk.” Wait for it… wait for it… there’s more! I will save the rest for weekly posts on EVERYTHING that links to this dealership. I want what I was promised! More

We had our car in the body shop for some repairs, and had to use the shuttle service. We were completely satisfied with the perfect workmanship and with the quality of the service from all the people. Very to use the shuttle service. We were completely satisfied with the perfect workmanship and with the quality of the service from all the people. Very nice, highly recommended. More

In all honesty, I don't like cars, period. Yet, I have to have one in So Cal. Honda's have always been brought up to me by owners...so I went with 'owner's advice,' went to Robinson...met Freddy, he was to have one in So Cal. Honda's have always been brought up to me by owners...so I went with 'owner's advice,' went to Robinson...met Freddy, he was awesome! He understood exactly what I wanted and delivered!! Thanks! More

For starters we walked in and exchanged a used car for a new more reliable vehicle, they wanted to get us in a vehicle that they seemed to be more focused on pricing and selling you one than anything else. new more reliable vehicle, they wanted to get us in a vehicle that they seemed to be more focused on pricing and selling you one than anything else. They were pushing us to buy a vehicle so much that we never even got to test drive it until I said you know with all this negioation I still havent even test drove it. The people we friendly until you got the vehicle than it was like so-so. I got the car and after I signed the contract he said I was good to go and I was like well do I get my new car or do I have to come back tommorrow and get it? Then the guy said oh yeah just go stand out side and they should be bringing the vehicle around. So I stood there for 15mins watching all sales people walk by me and not say a word. I felt out of place. Then they wouldnt allow me to get my actual personalized plates off saying they belonged to the car so we fought them on that.Got the car and it had under a quater tank of gas they almost let me drive off with out a full tank ( which was the least of my worries).To sum it up- - month later they contacted us afterwards saying that our contract never went thru a month ago so we were driving around with no contract and we had to come in and do a new contract - they never sent in the dmv registration and it has been almost 3months which law states after one month you can get pulled over for not having it. - sent my car statement to us 7 days after the payment was dued and the statement says its suppose to be sent the 14th of the month prior too the payment date. -they didnt pay the full amount of my old car that i was getting statements saying i still owe on it while it was sitting on there lot to be sold. I also saw that they didnt fix all damage to my old car and sold it as if there was nothing wrong with it. To me seems shady when u want to buy a reliable car from any dealer theres a chance that it may not be a truthful deal with them just so they can make money in return. I never had a horribe headache experience with a delaer like this and honestly I would never recommend them to anyone I know because this is just too much to handle, part of me just wants to walk away from this dealer and never look back, everytime I go there, there are people who have had probelms getting help to get there vehicle maintance taken care of and I was like wow I guess I am not the only one having problems with them. But I will say in all of the chaos, Jeremiah Knapp was the oringinal one helping us until he had gone on vacation leave before we officially got the car and i highly recommend him if you decide to go there he seems to be very truthful with you of all the people we dealt with, and I am sure there were others that are good too that we didnt deal with, we didnt deal with everyone. However on a more positive note, love the CRV2012 AWD. Just recommend you dont get the base model bc theres no basic necessities like no lumbar support seat that every other dealer provides in the base model vehicles, and some others. Also would write this review in the dealership due to most of the problems came after we left the dealership More