Scranton Cadillac GMC of Vernon

Excellent customer service , my husband and I drive from Spencer Massachusetts to Scranton motors in Connecticut they have absolutely the best customer service , and the Servic , my husband and I drive from Spencer Massachusetts to Scranton motors in Connecticut they have absolutely the best customer service , and the Service Department is outstanding. and always make you feel welcome. Tyler Durdan has been our sales reps for the last two vehicles we've purchased, They make you feel like family more than a customer. More

Both cars purchased there. Would buy again from them. Dave Baeza was wonderful to work with. % years later, I go in for service and he still sakes about my child by name when I see him. For someone to rem Dave Baeza was wonderful to work with. % years later, I go in for service and he still sakes about my child by name when I see him. For someone to remember in that detail your family, they truly care about you and your experience. I have reccomended him a lot and would continue to do so and hope that when I am ready for a new car, we can wor together again. More

fun and enjoyable A lot of fun with my salesman Jimmy we used him twice to purchase two vehicles at Scranton motors. In a 5 month period. Angie was great and fun to b A lot of fun with my salesman Jimmy we used him twice to purchase two vehicles at Scranton motors. In a 5 month period. Angie was great and fun to be around when doing the finances for the two times we purchased vehicles. Would recommend dealership to a friend More

Purchased vehicle - AWESOME EXPERIENCE The personal touch provided by the entire Scranton staff made our THIRD purchasing experience painless, & enjoyable, and this why we trust Scranton Mo The personal touch provided by the entire Scranton staff made our THIRD purchasing experience painless, & enjoyable, and this why we trust Scranton Motors for our purchases & service needs. We need to point out that Meghan Scranton's strong personal leadership of complete customer satisfaction is clearly visible by her staff that is the goal driving their commitment to the customer. Our Sales lead Jimmy Yilmaz showed us the right vehicles in make, model, color & price without wasting our time, and with the outstanding assistance from General Manager Russell Hamilton we were able drive away with the right vehicle, for the right price, and with an appreciation of being treated like family. We have to note that Finance Manger Anjenette Colby was very helpful getting us the best financing terms we were looking, and warranty options that will protect our vehicle above what is not covered by GM. We will definitely be back in when our current lease is up. Donna & Dave, Vernon, CT More

"Delivered the car to my home " - UConn Fan This dealership is incredible. My wife and I bought the entire car texting with the General Manager. Then, they delivered it to our home. I have never This dealership is incredible. My wife and I bought the entire car texting with the General Manager. Then, they delivered it to our home. I have never heard of this before? Cudos to Scranton! More

No pressure sales Love the new way of buying at Scranton. No salesman, deal manager direct! I highly recommend this dealership for buying a truck. Sincerely, William P. Love the new way of buying at Scranton. No salesman, deal manager direct! I highly recommend this dealership for buying a truck. Sincerely, William P. More

Delivered the car to my home This dealership is incredible. My wife and I bought the entire car texting with the General Manager. Then, they delivered it to our home. I have never This dealership is incredible. My wife and I bought the entire car texting with the General Manager. Then, they delivered it to our home. I have never heard of this before? Cudos to Scranton! More

Great experience!! Just purchased a 2016 Cadillac ATS. Love the car! All the salespeople and service people are outstanding. We have always had a great experience with S Just purchased a 2016 Cadillac ATS. Love the car! All the salespeople and service people are outstanding. We have always had a great experience with Scranton Motors. They treat you like family. More

A Great Buying Experience I recently decided to replace my existing 1999 pickup with a new GMC model. Rather than spend days driving between dealerships, I did some research on I recently decided to replace my existing 1999 pickup with a new GMC model. Rather than spend days driving between dealerships, I did some research on line and determined that Scranton Motors seemed to have the best selection in my area. I decided to pay them a visit. I arrived at the dealership and was greeted courteously by a gentleman behind the counter. When I explained that I was interested in purchasing a new pickup, this gentleman referred me to Nick Florentino, a sales consultant. I explained to Nick what I was looking for in a truck and provided him with a list of "deal-breakers" -- features that I absolutely had to have -- such as 4-wheel drive (I live WAY out in the country) and a back-up camera (I have a neck injury that prevents me from turning my head more than a few degrees in either direction), as well as a few things that weren't deal-breakers but that would enhance my enjoyment of the vehicle, such as heated power seats (with memory) and a leather interior. Within a very few minutes, Nick located a vehicle on the lot that included not only my entire wish list, but also a number of additional features such as adjustable foot pedals, dual climate controls, heated mirrors, fog lights, OnStar, wi-fi hotspot, Bluetooth, locking tailgate and a premium sound system. Nick thoroughly familiarized me with all of the various features of the truck -- he was familiar with every nuance of the truck's operation. He paired the truck's Bluetooth with my iPhone, and we decided to take the truck for a test drive. Nick asked me if I would prefer to take it on city streets or the highway, and he was most agreeable when I suggested that we do a little of both. Needless to say, the truck handled beautifully. We returned to the dealership and discussed the price, which I found to be very much in line with what I had come to expect based on my on-line research; the price also included a 20% rebate based on the truck's MSRP. I bought the truck. When my wife and I picked up the new vehicle Nick again asked whether I had any questions regarding any of the truck's features, and even helped me to set up my OnStar account. Nick then turned us over to Anjenette Colby, Scranton's business manager, who had all of our paperwork neatly arranged. The signing of documents proceeded smoothly. Nick, as well as the entire staff, was friendly, helpful and courteous throughout the entire transaction, and even contacted my insurance carrier to obtain the necessary insurance ID card. I have been buying vehicles since 1963, but I had never before encountered this level of service. Based on my experience with this purchase, I would not hesitate to recommend Scranton Motors; I never felt pressured, and I got a great truck. More

Promises Broken. Painful resolution I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spa I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spare key and matching touchup paint to cover bare metal exposed. There first follow up to resolve was to sell me a new set of tires and rims for $1800. I just gave them a check for $30K. 2 months of constantly hounding them to replace the slashed tire that was constantly leaking air, I was finally given an appointment. 3 weeks ago I came in, I finally got the tire replaced, had confirmed it was not inflated to the correct pressures, received the spare key and they forgot about the TU paint. Promised they would mail it. Had to call them again to request it again. Snow has already fallen and temps dropping and now too cold to paint the bare metal. Far from good customer service More