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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,214 Reviews
Today: 8:00 AM - 5:00 PM Closed Now
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1,214 Reviews of Scranton Chevrolet of Norwich - Service Center

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October 08, 2019

Service was quick and easy. Service was easy to set up and were right on time to start. Nice waiting area, and the service was completed in a timely fashion More

by LEEHOTWILLYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Scranton Chevrolet of Norwich responded

That's great to hear! Very happy is was quick and easy. We think Tammy is great and I'll be sure to let her know she had another happy customer. Thanks for taking the time to leave a review.

September 25, 2019

Quick and courteous They took me in earlier than my scheduled time. They were quick, courteous and very knowledgeable and I was out within 30 minutes. I will recommend Sc More

by JNEEDHAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell, Meghan Scranton, Tudor Freeguard, Amy Hogberg
Oct 02, 2019 -

Scranton Chevrolet of Norwich responded

It's great to hear you we so happy with both our service and sales departments. We are doing our best to work as a team to give you a great experience. Thank you so much for taking the time to comment and we look forward to your next visit!

September 19, 2019

Unbelievable The service was great they drove me to a restaurant to have breakfast and then they picked me up by the time that I got back my car was ready More

by Esmeralda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hogberg
Oct 02, 2019 -

Scranton Chevrolet of Norwich responded

It was our pleasure! So happy we could give you an unbelievable experience. We look forward to seeing you again and thank you for the great review!

September 14, 2019

Truck still shakes I have been back 4 times due to a vibration at highway speeds , I have two friends that have the same truck and don’t have this issue. This will be th More

by MSERRA1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Halloran, Amy Hogberg
September 08, 2019

Tire balance All went well, ex ept the confusion of an recall notice i got from them, but they had no info what it was about. Very strange. More

by shug06382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

I'm glad your visit went well with us. We've been discussing the notice you received from GM, and you're right it was strange. While it doesn't apply to you're vehicle by the Vehicle ID number, I'm glad you brought it to our attention so we could verify your particular vehicle does not have an open recall on it. Thanks for the review and hope to see you again!

More
September 07, 2019

Tire Replacement The service is exceptional . The service personnel are very friendly and knowledgeable and Kamila in sales is one of our favorite people 🙏. I would r More

by jeffrey.sargent100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

Thank you very much for reviewing our team, both service and sales. Our entire dealership keeps working to meet the customers' needs in a friendly and courteous manner. So happy you came in and had a great experience. Look forward to seeing you again!

September 07, 2019

Went in with a problem came out happy Very professional Fast service All employees greeted you as soon as you walked through door with smile on face Very clean environment for it to More

by Damien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

Damien, thanks so much for taking the time to leave a review. We hate it when our customers are having problems with their vehicles. But we love it when we can help solve the issue. We're very happy to have Amy here and glad she was able to help you with a smile on her face!

September 05, 2019

Service I enjoy coming to Scranton all the employees are very friendly they don’t make you wait they help you with your needs I would definitely come back aga More

by PALMTIM8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kievits, David Courville
Sep 05, 2019 -

Scranton Chevrolet of Norwich responded

So happy to hear you'll be back! We are constantly trying to improve our customers' experience with us. Thank you for the kind words and we'll see you next time!

September 01, 2019

Efficient, courteous, Amy was helpful, informative, and attentive I'm sensitive of my ride and performance of my vehicle. I noticed today it's driving different. Tire pres More

by JODIMARTIN19600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The tech, let air pressure release from driver side. The balance is off. He was really young tech. , Amy Hogberg
Sep 04, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for your feedback. Please if you have any concern about your tire pressure, just stop in if you're in the area. Amy will be glad to help again.

August 30, 2019

Routine maintenance The dealership got me in. Quick and had it ready when said and they even had it cashed out and ready to leave quickly thanks More

by Maple shade 69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Dunning, Joseph Baton, Amy Hogberg
Aug 31, 2019 -

Scranton Chevrolet of Norwich responded

Once again we were glad to see you come in. We are always happy to take care of your vehicles. Thank you for taking the time to review our team, service and sales. They really put in the effort. See you next time and thanks again!

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