Scranton Chevrolet of Norwich - Service Center

Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More

Tahoe Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now More

Lack of communication & care This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix nothing. I took 18 days of me calling once or twice a week for someone to call me back and communicate with me what is going on? 18 days of no one calling me! I wouldn’t recommend this dealer for service at all. I have opened up a complaint with cooperate and I fully intend of following through. Worst communication ever with service manager and the people below him. No one takes accountability everyone pushes the problem on to someone else and blames the next. Ended up picking my car up after 22 days of them having it and it wasn’t even fixed. Go anywhere else but to this place! Lastly it’s been my observation they have new employees every few weeks no one stays long term so they other excuse is I’m new here so I don’t know. I’m highly disappointed with how things have gone since I brought my suv in for an issue. Melissa Lopez More

Zero Accountability Unfortunately the worst customer service I have received from a "Professional" establishment. Zero accountability and responsibility from a management Unfortunately the worst customer service I have received from a "Professional" establishment. Zero accountability and responsibility from a management stand point. After trusting this company with a check engine issue that span for months which they claimed was "Bad Gas", I paid the price for his poor decisions. We were forced to have multiple people call in order to get a status on the vehicle, Not sure the point of an appointment when they won't work on the vehicle for a week. After my issues, turns out the previous dealership owners said they were notorious for problems, wish I knew that before hand. If you have to use this place, google your issue and let them know how to fix it... I ended up using a different local Chevrolet Dealership who discovered/resolved my issue in 24 hours, I would advise the same More

Oil change Fast service and tire rotation included for less than rest. Fast service and clean waiting room great drive in area and just a great dealership from m Fast service and tire rotation included for less than rest. Fast service and clean waiting room great drive in area and just a great dealership from my buying experience to the service center More