Scranton Chevrolet of Norwich - Service Center

Oil Change The drain plug was possibly damaged on the last oil change they did. Service manager said they did not do it. Had to replace the oil pan. $800. I wil The drain plug was possibly damaged on the last oil change they did. Service manager said they did not do it. Had to replace the oil pan. $800. I will never go back and I will tell my friends about this issue. More

They saved me! My car was litterally putting uphill & i called them last minute on sat beforw they closed & spoke with Tammy. She was my angel! She found me a loaner My car was litterally putting uphill & i called them last minute on sat beforw they closed & spoke with Tammy. She was my angel! She found me a loaner car last minute so i could get back & forth from work. Come to find out i needed my pistons replaced [over 4,000$ repair] they got covered under warranty! Thank you so much to Tammy, Sarah & the techs who fixed my car. More

Car wash after servicing It would have been nice for them to give my truck a quick wash as a courtesy when they were finished servicing it. They used to... It would have been nice for them to give my truck a quick wash as a courtesy when they were finished servicing it. They used to... More

Bought my truck here I’ve had issues with this “ certified” pre owned vehicle ever since. They won’t address the frame or wheel rot and it’s a 2015. I asked about it less I’ve had issues with this “ certified” pre owned vehicle ever since. They won’t address the frame or wheel rot and it’s a 2015. I asked about it less than a month after I bought it their exact words “ well you bought it like this” and it’s normal for that vehicle ... oh ok but my 2011 ram I traded in didn’t have these issues!!! Vibration the can’t figure out not to mention my boyfriend bought a “ certified” car here less than 5 months ago less than 36000 miles on it had to bring it back 3 times and now they are saying it needs a motor after they installed spark plugs a coil and replaced the oil less than 50 miles for driving after services done he broke down on the side of the road and had to get it towed back. Avoid this place go to MJ Sullivan More

great service easy to make an appointment on line. arrived on time service was fast exactly what was needed in and out in about 45 min. everything was great. easy to make an appointment on line. arrived on time service was fast exactly what was needed in and out in about 45 min. everything was great. More

Brakes done The whole experience was great from start to finish. The women that helped us out and the gentleman that did the repair were all professional and poli The whole experience was great from start to finish. The women that helped us out and the gentleman that did the repair were all professional and polite. Loved the video and how it explains what needs to be done. More

Oil change/Tire rotation Everyone was friendly and courteous, my vehicle was completed in a timely fashion. The technician did a great job explaining what he did on the video Everyone was friendly and courteous, my vehicle was completed in a timely fashion. The technician did a great job explaining what he did on the video. More

Interesting Eberybody there seems to always be smiling in a good mood willing to help just the parts are not available for the car that I bought, even though c Eberybody there seems to always be smiling in a good mood willing to help just the parts are not available for the car that I bought, even though catalog shows you can get them. so now I'll wait for the item to show up and they will call me More

Always top shelf service! Service and sales can’t be beat! Josh, Chris, Matt, Tammy and team understand what excellent guest service is all about!! Two words describe my exp Service and sales can’t be beat! Josh, Chris, Matt, Tammy and team understand what excellent guest service is all about!! Two words describe my experience- world class! More

Overall good experience Arrived on time and went right in and checked car in. Identified wheel lock which would be needed for tire rotation. Waited at dealer and it took 1.5 Arrived on time and went right in and checked car in. Identified wheel lock which would be needed for tire rotation. Waited at dealer and it took 1.5 hours for oil change and tire rotation and systems check. More