Scranton Chevrolet of Norwich - Service Center

Excellent service, and personnel. Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work w Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work we recieved from the entire service department. Our service representative Sarah went out of her way to deal with the warranty company and was able to handle the situations effectively and in a timely manner. I would recommend this facility at any time. Thank you for all the hard work. More

Explanation They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it from them instead of reading about it since they did the last brake inspection and everything was “ fine” when it was under warranty but still I had noise and pulsation... First appointment was ok I was there for a few hours when they told me I would have to reschedule for another day. It took over a week to get ahold of someone to reschedule. This repair took about an hour and change so that wasn’t bad. Overall poor communication and they don’t seem to eithe care about what they are doing or know what they are doing. We will see if the check engine light comes back on. More

Oil change Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought severa Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought several trucks here for my business More

Great Service I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and effi I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and efficient. They have comfortable waiting areas with a lot of amenities. And there's lots of beautiful cars to look at while you wait! More

it's OK. I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location for service. Since the car has info on oil level, which I use to decide when to get an oil change, I checked it when I got home and it read only 18%. I used the manual instruction on how to reset to 100%, hoping that this was forgotten by your staff and not accurate-which would have meant that no oil was added during this service. More

Spectacular Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service de Worked w/ Tammy and one of her counterparts on the back end of things. Both were fabulous and extremely accommodating! Highly recommend the service department at this dealership! I’ve always left fully satisfied! More

Warranty issue Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy Tammy was outstanding. She helped me with a warranty issue That another dealership created. She was professional, competent, and compassionate. Tammy was able to negotiate through a difficult process and take care of me in a way that should have been delt with by another dealership. Thank you. More

Quick And Easy Oil Change Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy Tammy is the type of employee that a company needs to create return customers. Smiling, happy, and truly cares about the customers she handles. Tammy is very approachable and personable. More

Oil change I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people I stopped by to see if I could schedule an oil change appointment and was told because of the snow storm there were a lot of call outs, meeting people called in to cancel this service appointments. Young lady at the service counter said that they could squeeze me in right then and there what would take a little longer than normal. She said about 15 minutes. It took 2 hours to change the oil and rotate the tires on my car a little longer than I had expected but the job was done. I appreciated them getting me in and getting the job done right then and there. More

Trusted maintenance First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevr First time quality. Its because chevrolet dealer technicians have the experience to identify and evaluate my chevy. I trust my vehicle knowing a chevrolet dealer only does any maintenance involved. More