Scranton Chevrolet of Norwich - Service Center

Poor quality work Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder an Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder and wait a few months for second delivery to arrive. Never received a call. I had to call to ask if new guards arrived. Also had pointed out at 1st appt tiny bump/problem w/paint on hood of vehicle and asked if Simonize warranty covered this repair. Was told no but they would order paint w/guards and buff it out. After several months guards finally arrived and were installed. (Never received a call from service to say they arrived. I had to call again to inquire if they arrived) after installation I was informed not to open/close windows for 3 days. Noticed scratches above rear window (that didn’t exist prior to installation) and immediately pointed them out to Manager, who said they would buff scratches out when they buff out the small spot on the hood. Followed instructions on guards and left vehicle garaged and windows untouched, but after four days all 4 guards came flying off and broke after 1st try on opening/closing windows clearly indicating guards were improperly installed. Brought all 4 broken guards back and left w/service. Was told they would credit my charge card, but realized they failed to do so after getting my billing statement several weeks later. Walked into service to explain I was never credited. Manager complied after I gave him my credit card. Seized the moment to ask about the paint that was supposed to be ordered and scratches they agreed to buff out. Was told paint was never ordered and then scheduled an appt the following week to bring the vehicle (paint would arrive by then). Brought vehicle in as scheduled, ledt all day (from 9:00am-3:30pm). Had to call to inquire if vehicle was ready and told no work was ever done because paint was wrong color. When picking up vehicle was also told no appt is really needed and to just bring the vehicle in any day, any time and then (unbelievably) was told they were leaving the white paint inside the vehicle on the center armrest. Brought vehicle back the very next day. Left vehicle again from 9:00am to 3:00pm. Tried calling to ask if the vehicle was ready for pick up but no answer. Had a friend bring me directly to dealership only to see my vehicle parked in the lot, ready for pick up but no courtesy call to let me know this. Icing on the cake is the job they did on buffing out and applying the paint to the tiny mark on the hood of the vehicle looks like absolute xxxx! Looks way worse than before I brought it in for service. Absolutely disappointed!!!!! More

Very professional I’m here from out of town and even though I decided to have the work done when I return home I really appreciate the help and incite that I received a I’m here from out of town and even though I decided to have the work done when I return home I really appreciate the help and incite that I received as to my problem. Thank you very much More

Great job I would use this dealership again. Very nice dealer and good service. Took good care of my truck and me. Thanks again for good service job I would use this dealership again. Very nice dealer and good service. Took good care of my truck and me. Thanks again for good service More

Sarah had great customer service I have had 2 cars from Scranton and have used them for my service on car. Sarah had great customer service and always went above and beyond to help me I have had 2 cars from Scranton and have used them for my service on car. Sarah had great customer service and always went above and beyond to help me with anything i needed. Josh has also been great when it came to purchasing my vehicles he always made sure my miles and price was always where i wanted or better. More

Oil Change The drain plug was possibly damaged on the last oil change they did. Service manager said they did not do it. Had to replace the oil pan. $800. I wil The drain plug was possibly damaged on the last oil change they did. Service manager said they did not do it. Had to replace the oil pan. $800. I will never go back and I will tell my friends about this issue. More

I always feel safe driving far distances You guys are amazing! I always feel safe driving far distances after you check my vehicle. Sarah is always super kind and informative and does everyth You guys are amazing! I always feel safe driving far distances after you check my vehicle. Sarah is always super kind and informative and does everything she can to keep my car safe but affordable! Your always considerate of time and can always get me in when something goes wrong! You guys are the best! More

They saved me! My car was litterally putting uphill & i called them last minute on sat beforw they closed & spoke with Tammy. She was my angel! She found me a loaner My car was litterally putting uphill & i called them last minute on sat beforw they closed & spoke with Tammy. She was my angel! She found me a loaner car last minute so i could get back & forth from work. Come to find out i needed my pistons replaced [over 4,000$ repair] they got covered under warranty! Thank you so much to Tammy, Sarah & the techs who fixed my car. More

Car wash after servicing It would have been nice for them to give my truck a quick wash as a courtesy when they were finished servicing it. They used to... It would have been nice for them to give my truck a quick wash as a courtesy when they were finished servicing it. They used to... More

Bought my truck here I’ve had issues with this “ certified” pre owned vehicle ever since. They won’t address the frame or wheel rot and it’s a 2015. I asked about it less I’ve had issues with this “ certified” pre owned vehicle ever since. They won’t address the frame or wheel rot and it’s a 2015. I asked about it less than a month after I bought it their exact words “ well you bought it like this” and it’s normal for that vehicle ... oh ok but my 2011 ram I traded in didn’t have these issues!!! Vibration the can’t figure out not to mention my boyfriend bought a “ certified” car here less than 5 months ago less than 36000 miles on it had to bring it back 3 times and now they are saying it needs a motor after they installed spark plugs a coil and replaced the oil less than 50 miles for driving after services done he broke down on the side of the road and had to get it towed back. Avoid this place go to MJ Sullivan More

great service easy to make an appointment on line. arrived on time service was fast exactly what was needed in and out in about 45 min. everything was great. easy to make an appointment on line. arrived on time service was fast exactly what was needed in and out in about 45 min. everything was great. More