Scranton Chevrolet of Norwich - Service Center

Nice quick oil change Made the appt online. Pulled into Scranton service bay. Tammy came over and logged me in. I went into the nice clean customer lounge. 45 minutes late Made the appt online. Pulled into Scranton service bay. Tammy came over and logged me in. I went into the nice clean customer lounge. 45 minutes later, Tammy came over and told me my truck was ready. Can’t wait for my next oil change. More

Service Rico & Tammy squeezed me in. They did the work which was covered under power train warranty. Completely satisfied. Free coffee helps with the waiting Rico & Tammy squeezed me in. They did the work which was covered under power train warranty. Completely satisfied. Free coffee helps with the waiting time. Thank you More

Quick, thorough and reasonable! Easy to schedule an appointment for an oil change and a recall. Quick responsive staff, friendly check in and out. Great price for a full synthetic oi Easy to schedule an appointment for an oil change and a recall. Quick responsive staff, friendly check in and out. Great price for a full synthetic oil change, they even filled my washer reservoir!! More

Misnomer to call this a “service center” After purchasing a used vehicle at Scranton Chevrolet, within days a warning light came on. Made an appointment for service, checked in after driving After purchasing a used vehicle at Scranton Chevrolet, within days a warning light came on. Made an appointment for service, checked in after driving through some really nasty weather only to be told that the technician that we needed was not in. Rescheduled and after having the vehicle for the day we’re told it needed to be seen at the Ford garage, Scranton would make the appointment, and would call us. Not a word in almost two weeks. More

Friendly and knowledgeable staff I have always used Scranton Chevrolet in Norwich for my vehicle repairs, excellent quality of work at a fair price. Staff are friendly and knowledgea I have always used Scranton Chevrolet in Norwich for my vehicle repairs, excellent quality of work at a fair price. Staff are friendly and knowledgeable, I highly recommend and will continue to have my repairs done here More

Great service Very courteous and professional service. Tammy explained everything very clearly and made suggestions and offered pricing for upcoming service needs. Very courteous and professional service. Tammy explained everything very clearly and made suggestions and offered pricing for upcoming service needs. Will definitely be returning to complete recommended services. More

Wait to long with appointment For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for ser For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for service, where do you think I will buy my next vehicle? This is the second bad experience with the service department in a row More

Friendly and Quite fast! I used my Chevy app through my brand new 2018 car the dealership sold me; Rico picked up with a VERY friendly manner and was able to schedule an appro I used my Chevy app through my brand new 2018 car the dealership sold me; Rico picked up with a VERY friendly manner and was able to schedule an appropriate time that worked best for me. Though it was scheduled at 3, and I actually happened to be 5 minutes late to my appointment, they were able to take my car for me. I was given a call VERY quickly, I didn’t even have time to settle into my slippers at home. My car was done! When I got to the dealership, they had parked my car front and center for me. Whoever did the oil change, thank you so very much for taking care of my car and resetting all the gauges and counters. YOU GUYS ROCK! More

Recent experience w/ SM service Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of e Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of extra work I requested. At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech. More

Horrible experience with getting oil changed Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home I had oil all over my door panel both inside and out. On hood outside both sides. I then noticed both my upper ball joints were not even greased. Dirt all over bot Zirk fittings I then called back to dealership and spoke with service advisor. She had me bring it back in immediately. I did then met with service manager. They sent truck to get detailed. Had to come back a few hours later to pickup truck after having them give me a loaner. Overall was a bad experience which wasted a good amount of my day. At this point I’m not trusting that the technician is really doing the job that needs to be done. Both service advisor and service manager were great to deal with and seemed to handle situation professionally. More