Scranton Chevrolet of Norwich - Service Center

Place is a joke and marks is dishonest Bought brand new traverse feb of 2018. Had a flat tire in spring/summer took back to dealer to buy new tire and have mounted. They damaged the wheel. Bought brand new traverse feb of 2018. Had a flat tire in spring/summer took back to dealer to buy new tire and have mounted. They damaged the wheel. It’s been back 5-6 times for them to replace wheel due to them gouging it changing tire. Last time there they claimed it was fixed and they rotated the tires and changed oil at same time. Picked up and was happy at first seeing they washed the outside too. Come to find out they washed suv so I couldn’t see the damage to the wheel, and the wheel is still on drivers side rear so they didn’t rotate any tires and probably didn’t change oil either. Or provide anything the last service manager promised for dealing with their incompetence. Filing bbb complaint now More

Felt really disappointed Hey my name is Manuel Depina I just wanted to let you know that I went there today to perform a service of oil change on my car first of all I had app Hey my name is Manuel Depina I just wanted to let you know that I went there today to perform a service of oil change on my car first of all I had appointment for 8 and I got there about 7:50 which I understand it doesn't open until 8:00 and I got out of there 9:10 which I had to wait for like an hour and change but that's not the point my point is after I went to cash out one of your employee named Tammy Davis was the one that cash me out and my bill was $59 and change and I asked her politely if I can get a Mohegan Sun employee discount and she turn around with attitude and told me that I have to say that which I understood but I've been there for quite a few times and one of the guy told me that I'm all set that they have my name on a computer so I felt pretty disappointed and I know I would not go back there again for any type of service but I don't want the same thing that happens to me to happen to another customer... Thank you in advance for taking your time to read this email and I would love to have response back More

Great Service I purchased my Chevy Cruze last May and their service and professionalism is second to none. I will recommend Scranton to all my friends and family. I purchased my Chevy Cruze last May and their service and professionalism is second to none. I will recommend Scranton to all my friends and family. More

First time service I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a Spanish channel and it was like a preset change so someone had to go out of their way to change it. I also never received a sticker to let me know when my next oil change was. I called and they just apologized but I was really frustrated because I go to Walmart service center and get my car vacuumed and everything and when I came to you, my radios were all changed around and I didn’t get a sticker for the next visit. More

Oil Change and wheel balance appointment Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car a Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car and pick it up later in the day. When I dropped off my car, the lady told me it will take about an hour to an hour and a half for service, it took two hours. No apologies, no discounts nothing. Although I enjoy the services I receive and the convenience of your location, this can’t continue to happen. More

Excellent service, and personnel. Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work w Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work we recieved from the entire service department. Our service representative Sarah went out of her way to deal with the warranty company and was able to handle the situations effectively and in a timely manner. I would recommend this facility at any time. Thank you for all the hard work. More

Explanation They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it from them instead of reading about it since they did the last brake inspection and everything was “ fine” when it was under warranty but still I had noise and pulsation... First appointment was ok I was there for a few hours when they told me I would have to reschedule for another day. It took over a week to get ahold of someone to reschedule. This repair took about an hour and change so that wasn’t bad. Overall poor communication and they don’t seem to eithe care about what they are doing or know what they are doing. We will see if the check engine light comes back on. More

Oil change Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought severa Great sevice knowledgeable sales staff Dedicated sales team nice inventory great shuttle and loaners been coming here for several years bought several trucks here for my business More

Great Service I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and effi I took my 2007 Monte Carlo in to get the tire pressure monitor fixed. It was easy to make the appointment online, and the people are friendly and efficient. They have comfortable waiting areas with a lot of amenities. And there's lots of beautiful cars to look at while you wait! More

it's OK. I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location I know it's early in the morning, but I think your staff could smile a little, makes it seem like you are happy to see customers come to your location for service. Since the car has info on oil level, which I use to decide when to get an oil change, I checked it when I got home and it read only 18%. I used the manual instruction on how to reset to 100%, hoping that this was forgotten by your staff and not accurate-which would have meant that no oil was added during this service. More