Scranton Chevrolet of Norwich - Service Center

Wait to long with appointment For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for ser For a 1pm appointment and my vehicle didn't get in till 230 is unacceptable. And this was for a simple oil change. If I go to another dealer for service, where do you think I will buy my next vehicle? This is the second bad experience with the service department in a row More

Recent experience w/ SM service Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of e Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of extra work I requested. At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech. More

Horrible experience with getting oil changed Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home I had oil all over my door panel both inside and out. On hood outside both sides. I then noticed both my upper ball joints were not even greased. Dirt all over bot Zirk fittings I then called back to dealership and spoke with service advisor. She had me bring it back in immediately. I did then met with service manager. They sent truck to get detailed. Had to come back a few hours later to pickup truck after having them give me a loaner. Overall was a bad experience which wasted a good amount of my day. At this point I’m not trusting that the technician is really doing the job that needs to be done. Both service advisor and service manager were great to deal with and seemed to handle situation professionally. More

Repair of miss-firing engine It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! More

Review of Scranton/Dan Mallon Chevrolet Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never overserved me or underserved me and always met my needs. Even when I may have been somewhat disappointed with miscommunication they have always stepped up to the occasion and provided me with extra incentive. I would definitely recommend this dealership for sales and service! More

Great customer service!!! Attentive, knowledgeable and helpf They take care of their customers and when problems arise they work tirelessly to fix the issues! They are great about loaning vehicles while mine is They take care of their customers and when problems arise they work tirelessly to fix the issues! They are great about loaning vehicles while mine is being serviced too. More

Oil change First and most important to me was the service writer. She was knowledgeable, friendly, thorough, and didn’t try to sell me extra stuff. Work was do First and most important to me was the service writer. She was knowledgeable, friendly, thorough, and didn’t try to sell me extra stuff. Work was done in the expected amount of time. That’s all I ask. More

Excellent Service The service was excellent & it took less time than I was told. I brought it in for a recall & also for an oil change. Thank you The service was excellent & it took less time than I was told. I brought it in for a recall & also for an oil change. Thank you More

Friendly fast service My visit was very enjoyable. Service was performed as expected and fast. very friendly staff. Comfortable waiting area. Will return for my future ser My visit was very enjoyable. Service was performed as expected and fast. very friendly staff. Comfortable waiting area. Will return for my future service requirements More

Oil change and diagnosis of all wheel drive error message Very helpful staff on check in and while waiting. Wish I had known how long diagnosis would take, but the two women working were very attentive and ni Very helpful staff on check in and while waiting. Wish I had known how long diagnosis would take, but the two women working were very attentive and nice, checking on progress. Only issue was long time waiting, mechanic went on lunch break. I easily would have arranged to leave it if I knew diagnosis would take so long. Maybe mechanic didn't know it would take so long either. Not their fault. It all worked out ok. More