Scranton Chevrolet of Norwich - Service Center

Had a scheduled oil change for 10am, a routine maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’v maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’ve waited hours! I was told that a wheel alignment would take maybe 2 hours because they were “a little behind” took over 5. The service center is over booking appointments and wasting people’s time. I work 3rd shift and things like this are an absolute inconvenience and I’m forced to get my maintenance done here or I “void” my warranty so I have no choice but to use this service center. This in no way reflects any one individual as everyone was polite and helpful! More

They were friendly and efficient they did a good job I was very pleasedI would recommend them to anybody was very pleasedI would recommend them to anybody More

September 24,2021 Worst Chevy dealership I have ever had September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand n September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand new in JANUARY 2021 I bought the prepaid maintenance number one and two plan covers my truck up to 75,000 miles. All I want to do is get the oil changed! I honestly don't know if they ever changed it. It was never reset so I ask the service man why? Also my consoles and basket i keep in front and both glove compartments were rummaged through?? AND MOST IMPORTANTLY the oil light came on traveling back to Gales Ferry. Less than 7 miles after oil was supposedly changed??? I called the dealership they said that was odd the young man asked me if my truck was knocking I told him it better not be. I parked it and I believe it was Mike the dealer service manager came and checked it and put three more quarts of oil in it because it was LOW THREE QUARTS. I don't know what impact it's going to have. I also cannot say they did not do it on purpose because they were giving me grief over having the pre-paid maintenance plan. I called the plan administrator and he said they were required to take it. I SHOULD have left when they did not want to do it! NEVER GO THERE! I have had service all over United States. Worst service EVER. Karen More

The service department was so good with getting my car in and fixing the problem. So grateful for their professionalism. and fixing the problem. So grateful for their professionalism. More

You seem to constantly find ways to overcharge customers. I told you that my passenger door wouldn't open and you charged me $69 to confirm what I told you! This is BS!!!! I told you that my passenger door wouldn't open and you charged me $69 to confirm what I told you! This is BS!!!! More

Service was fast and on time. I have been getting my service here since they bought the dealership, service always excellent and service employees always helpful and friendly. I will continue to use the service here since they bought the dealership, service always excellent and service employees always helpful and friendly. I will continue to use their dealership. More

You worked hard to fix our issue, but were unable to. Waiting for response from Chevy tech support. Thanks for trying to fix our problem Waiting for response from Chevy tech support. Thanks for trying to fix our problem More

It is way Too expensive to fix a vechicle here and it took way too long to fix. service advisor said he was going call me on Friday and ended up calling me on Tuesday. I won’t be going back. took way too long to fix. service advisor said he was going call me on Friday and ended up calling me on Tuesday. I won’t be going back. More

Very easy to work with as far as getting into the shop and the video report is very helpful the employees are always happy and very pleasant and the video report is very helpful the employees are always happy and very pleasant More

Helpful personnel and quick service. Service advisor was accommodating and considerate of my needs. Technician was quick and efficient. overall a pleasant experience This is my 3rd visit and I'll be back. accommodating and considerate of my needs. Technician was quick and efficient. overall a pleasant experience This is my 3rd visit and I'll be back. More