Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
1,210 Reviews of Scranton Chevrolet of Norwich - Service Center
Sort by
December 31, 2020
The service was prompt. I scheduled my service for 3pm. I always drop it off on days I work so if there is a open slot your team can fit it in. My trucks service was completed by 10am. Very convenien I always drop it off on days I work so if there is a open slot your team can fit it in. My trucks service was completed by 10am. Very convenient. More
by Nwarner
Verified CustomerEmployees Worked With
December 30, 2020
My problem is NOT fixed! I brought my 2015 Cruze in because there was a fault somewhere, causing the tablet in the dash to blink on and off. It began to affect the instrument cluster, I was getting because there was a fault somewhere, causing the tablet in the dash to blink on and off. It began to affect the instrument cluster, I was getting a message saying Service Stabilitrack. I brought it in on Tuesday after I called to see if the part needed was there, since nobody called me. The problem is still happening. It was pretty bad on the way home this afternoon, and it was the entire dashboard. I want this fixed ASAP! More
by Panthera75
Employees Worked With
December 28, 2020
1st time working with Tony he listen to me and got the problems solved.I've work with Tammy before and always appreciated her insight problems solved.I've work with Tammy before and always appreciated her insight More
by JOHNQUINN26
December 27, 2020
Although that have made good, they charged for parts that were not installed and over charged fir labor. No service label was installed on my windshield and the old one was never removed. It also took 5 hour were not installed and over charged fir labor. No service label was installed on my windshield and the old one was never removed. It also took 5 hours to replace the front brakes / rotors, oil change and evap valve...I’m frustrated that I drove over an hour to support this dealership. More
by Ebliz73
Employees Worked With
Benjamin - Service Advisor , Geoff Thielbar, Tony Dandonoli
December 19, 2020
They did a 100000 mile safety inspection and found some problems and I had them give a appointment and a estimate they did the job in a timely manner and it was less then they expected I recommend this dea problems and I had them give a appointment and a estimate they did the job in a timely manner and it was less then they expected I recommend this dealership More
by ERLBWA
Employees Worked With
Emilyta Benjamin
December 17, 2020
I will not be returning to this dealership. I have to say that Ben, the service advisor that I worked with, was a very nice gentleman. However, I've never been told "I can't answer that" or "I don't have any that Ben, the service advisor that I worked with, was a very nice gentleman. However, I've never been told "I can't answer that" or "I don't have any answer for that", by both him and Tammy, so many times in my life before. They should absolutely be able to tell me if my car is safe to drive or not. I feel like this dealership has a total disregard for people's time. More
by Taspine
Employees Worked With
Ben
December 16, 2020
Was told it was covered under warranty so I brought the vehicle in. I after multiple statements of what the problem was Ben kept saying it should be under warranty. Next thing they diagnose the car with th vehicle in. I after multiple statements of what the problem was Ben kept saying it should be under warranty. Next thing they diagnose the car with the exact problem that was discussed and was told it wasn’t under warranty. The “diagnosis” was $200 alone. If the employee wasn’t sure it was under warranty, especially after discussing the exact problem multiple times, he should not have told a customer it’s under warranty. Extremely dissatisfied with Scranton Chevy and their employee Ben. More
by Bac
Employees Worked With
Ben Emilyta
December 03, 2020
I liked the video check under the car and the thorough description of potential issues. They noticed an oil leak and recommended adding dye to see where the leak is coming from. They recommended waiting o description of potential issues. They noticed an oil leak and recommended adding dye to see where the leak is coming from. They recommended waiting on my oil change so I wouldn’t have to do it again if they have to replace the oil pan gasket. More
by CHARRIS0421
Employees Worked With
Tony Dandonoli
December 03, 2020
Always warm and welcome greeting every time by Tammy . Appointment was easy to make for the time that worked for me . Scranton’s service 5 stars Appointment was easy to make for the time that worked for me . Scranton’s service 5 stars More
by Wchurch
Employees Worked With
December 01, 2020
They were very efficient this time completely different than the last time. I am not sure who the people were who helped me but they were extremely nice and helpful. than the last time. I am not sure who the people were who helped me but they were extremely nice and helpful. More
by sherrylynn121967
Employees Worked With
Other Employees :
Rico Bozzini, Joseph Baton, Michael Soto-Valentin, Alexis Soto, Mark Halloran, Eugene Peabody, Geoff Thielbar, Tony Dandonoli
