Scranton Chevrolet of Norwich - Service Center

Had my truck in for an oil leak twice and STILL NOT FIXED! I brought it again and service manager didn't see to care. FIXED! I brought it again and service manager didn't see to care. More

The service department is ok. It's not terrible but ok. Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem wh Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem when it's electrical. I've had more electrical issues with my 2018 traverse than I did with my 2013 traverse. I've had issues with the android auto connecting and it's caused my whole screen to black out. Mind you, the screen controls EVERYTHING, the radio, the AC, the phone... now I'm having issues with "shift to park" and the car continues to think it's on when it's off. It's annoying because I can't lock the doors with the button outside the car handle and it keeps dinging inside and the radio won't shut off. Now that they had it for diagnostic again for the second time, and this time they couldn't recreate it, so I got it back and now it's not doing it (of course). The last time it did it they changed a part and gouged up my center console but once I mentioned it they're good about fixing their mistake. The service person we often deal with is very direct, to the point and not very warm or welcoming. She makes me feel like she's just there to do her job and nothing more, she's a bit offputting. The shuttle driver is probably my favorite person in service. He's very kind, courteous and friendly. I've seen him help customers with the coffee machine in the waiting room when he's seen them struggling with it. He really is kindhearted and genuine. More

They are great to work with. They are caring and consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. More

Had oil change and four new tires ....no issues so far ...done in a timely manner at a fair price...picked up vehicle after service closed for the day through sales...all in all everything went well ...done in a timely manner at a fair price...picked up vehicle after service closed for the day through sales...all in all everything went well More

Service department is very good and labor priced great . Look forward to doing more business with your dealership. Great facilities and friendly employees with good knowledge for problem solving. Look forward to doing more business with your dealership. Great facilities and friendly employees with good knowledge for problem solving. More

Outstanding service! From sales to service to parts, Scranton motors has not let me down. I strongly recommend them. To all employees in Norwich... Thank You! I'm Scranton motors has not let me down. I strongly recommend them. To all employees in Norwich... Thank You! I'm More

Great place. Service is excellent. Gene always does a great job. I recommend him to everyone I know. I hear back from my friends that they are happy with his work great job. I recommend him to everyone I know. I hear back from my friends that they are happy with his work More

Stayed open during the Corona issues and managed to fit my truck in last minute for detailing before my son’s high school graduation parade. Daunting fast, but they pulled it off! Thanks!! my truck in last minute for detailing before my son’s high school graduation parade. Daunting fast, but they pulled it off! Thanks!! More

Service to perfection. Thank you very much. Also, I appreciate the video message that shows in detail the mechanical condition of my car. The wait was very short and accommodating as well. appreciate the video message that shows in detail the mechanical condition of my car. The wait was very short and accommodating as well. More

Great service as usual. My squeak is finally gone. Tammy, my service rep is the best!!!! Used the drop off for the first time. Form was easy to read through loved the option to request a call or not. Truck w my service rep is the best!!!! Used the drop off for the first time. Form was easy to read through loved the option to request a call or not. Truck was ready as promised which was same day. Keep Tammy employed there. Her concern and professionalism is a HUGE asset to the service department. I also don’t know the tech/techs the completed the repair...please pass on a THANK YOU! More