Scranton Chevrolet of Norwich - Service Center

Scranton Chevy has done a great job on general maintenance and repairs on my car. The staff has always been informative and kind. I will continue to use Scranton Chevy for future work/maintenance maintenance and repairs on my car. The staff has always been informative and kind. I will continue to use Scranton Chevy for future work/maintenance on my vehicle More

I bought a new/used Chevy Trax on May 5. Next day I called in to report an issue with my car...actually three. #1 The steering wheel shakes when going over 55. #2 The tire pressure light was on. #3 and called in to report an issue with my car...actually three. #1 The steering wheel shakes when going over 55. #2 The tire pressure light was on. #3 and the worst of all a night whistling/squealing sound while driving. Made an appointment for the following Tuesday and went in. About an hour later I was told it was all set. Great! Later that day I finally turned off the AC in my car and rolled down the windows. Thought I heard the whistle, so I turned down the radio. Sure enough! It was still there. Called and made another appointment for the following Tuesday. Mind you I work for the elderly and taking time off is VERY difficult to do. Not only are they without me, I’m losing money I can’t make up. I work 12 hour days with 7 clients, back to bank. No time to even stop for lunch! I arrived on Tuesday, and within 2 hours I was told it was all set. First time “it was a pebble”, this time it was a rubber flap. I leave and that afternoon, again, I turned down the radio with the AC off and ITs STILL THERE! I am SO VERY disappointed! I called and spoke with a Josh, even sent him videos of the noise, and he said he’d have it fixed even if it meant putting me in a different car. It is now a week and 4 days later and I still haven’t heard back from him. I HATE my car! People can hear the noise!! People stop and stare!!! I am so very disappointed in the service. So sorry I bought my car there. My car payment is due the 20th of June and I will not make any payments til it is fixed. I am a very busy woman. I do not have time to keep calling the dealership to chase after people. I cannot make phone calls anytime I want. I am at work for 12 hours a day. I texted Mike Caswell who is employed there as a mechanic. He is my friend and the only reason I bought a car there. He said to call there the next day to speak to him but in my line of work I can’t just pick up the phone and call. I want my car fixed ASAP AND because I cannot miss more work, I expect to have a car to borrow while they get to the bottom of the noise and fix it for good. The car only had 31K miles on it. It’s not like it was an old beat up car. It’s too bad because I was really excited about this car and now I dread driving in it. I HATE the noise!!! It drives me crazy! More

Was quick and the tech called me to go over what he did and the outcome. Easy to drop off and pick up, no hassle and the outcome. Easy to drop off and pick up, no hassle More

Service was very good from check in to job completed with information of things needing attention in the future . Including new tires on rear and front brakes with information of things needing attention in the future . Including new tires on rear and front brakes More

I was very pleased with the whole operation. Tudor Freeguard was very pleasant and easy to talk to. James Mitchell in finance was very helpful. Freeguard was very pleasant and easy to talk to. James Mitchell in finance was very helpful. More

Employees are all knowledgeable, caring and courteous. They always fit me in for service at convenient times, even when I have an emergency servie need. They always fit me in for service at convenient times, even when I have an emergency servie need. More

They are very friendly,nice and respectable,nice clean show room and work shop very accommodating.I would highly recommend them to friends and family. show room and work shop very accommodating.I would highly recommend them to friends and family. More

Josh set it all up (interior reconditioning). The interior is now like new. I am not sure who did the cleaning but it was awesome! interior is now like new. I am not sure who did the cleaning but it was awesome! More

Very pleased with the attention my car received during a recent airbag recall. It took longer than expected but happy it wasn’t rushed and was done correctly. I also ended up needing an oil change as there recent airbag recall. It took longer than expected but happy it wasn’t rushed and was done correctly. I also ended up needing an oil change as there was no oil on the dipstick. Appreciate the service and I will be back. I really like the video they send so you can see what needs to be done as they are explain it. Thank you! More

I went in expecting the worst on my 2011 Silverado, Was greeted with respect And understanding The desk staff and tech were excellant. All went very well,I will definitely be a repeat customer. greeted with respect And understanding The desk staff and tech were excellant. All went very well,I will definitely be a repeat customer. More