Scranton GMC of Vernon

Excellent service every time! Appointments are easy to make. The staff is very accommodating and friendly. I was given a loaner for the day so I would not be inconvenienced, and my car was delivered to make. The staff is very accommodating and friendly. I was given a loaner for the day so I would not be inconvenienced, and my car was delivered to my home! It doesn’t get better than that! More

Jeff couldn't have done a better job! All the employees were awesome! David, Dan, and Liz were very helpful and accommodating. Thank you all so much! were awesome! David, Dan, and Liz were very helpful and accommodating. Thank you all so much! More

Disappointed. Would not honor their own Scranton oil change coupon for 8 quarts. Service mgr said my truck took more than 8. If you won't honor it why send it. I didn't think Scranton was a bait and swi change coupon for 8 quarts. Service mgr said my truck took more than 8. If you won't honor it why send it. I didn't think Scranton was a bait and switch type of dealership. More

Unfortunately other than Ashley who was very pleasant and my salesman Dave it was very difficult to actually reach anyone. I had an issue with the front end shimmying which ended up being tires. I was told t my salesman Dave it was very difficult to actually reach anyone. I had an issue with the front end shimmying which ended up being tires. I was told that I would have to pay for two as they were legal. I agreed to pay but wanted to upgrade the tires with some traction as the truck is 4 wheel drive but I was told that I could only get what was on the vehicle. I would have paid the difference but I wasn’t given the opportunity to do so. Now I have to bring them to a tire dealer and have them changed, again at my cost. More

I worked with Dave Baeza and he made the purchase of my new pickup an enjoyable expereince. He explained the process and made sure I knew all the controls of the new vehicle. He and the other members of t new pickup an enjoyable expereince. He explained the process and made sure I knew all the controls of the new vehicle. He and the other members of the dealership were a pleasure to work with. More

Service writer, Ashley, took my call right at the end of the work day. Even though I said I'd call back in the morning, she told me not to and stayed through listening to my problem and scheduling my serv the work day. Even though I said I'd call back in the morning, she told me not to and stayed through listening to my problem and scheduling my service asap. I really appreciated her customer service. More

The service department was on time and communicated well. I was very pleased that my vehicle was washed. I don't think it was washed last time. I think their prices are a bit hight. Looking online the de I was very pleased that my vehicle was washed. I don't think it was washed last time. I think their prices are a bit hight. Looking online the dealer in Vernon charges 15% for comparable services. More

The service center at Scranton is top notch. I called in a panic yesterday about my tire going flat, and Ashley got me right in. they fixed the tire in no time. Everyone is always professional and courteous a panic yesterday about my tire going flat, and Ashley got me right in. they fixed the tire in no time. Everyone is always professional and courteous too. More

Good and prompt service very knowledgeable and professional. I brought my 2002 Cadillac Deville which was running rough and when it was ready I came to pick it up and it was driving as smooth as professional. I brought my 2002 Cadillac Deville which was running rough and when it was ready I came to pick it up and it was driving as smooth as ice again Good job to all parties involved! More

I had repairs done at Scranton on my Escalade Last I had repairs done at Scranton on my Escalade Last week ( I’m used to the service Dept Overcharging me But my last visit outrages I had repairs done at Scranton on my Escalade Last week ( I’m used to the service Dept Overcharging me But my last visit outrages More