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Scranton GMC of Vernon

Vernon, CT

4.4
2,996 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,996 reviews

February 17, 2021

Friendly, courteous service. Kept informed and work done on time. Provided explanations of issues and vehicle washed and running well. Even provided lessons on how to use auto start! Great in this weather More

by JAMIE47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Amanda & David
February 16, 2021

I will never return again bunch of idiots I go in there to get fluids checked I get home and they don’t even put in washer fluid through the spare tire in the back of my truck on top of my suits you guys a More

by movadod13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie, David Rogers, Ashley Corey
Mar 04, 2021 -

Scranton GMC of Vernon responded

We are so sorry that you had such a negative experience with our service department. Your feedback has been brought directly to the Service department director so he can address with the staff, specifically the individuals you tagged here. If there is anything you would like to add, or discuss further, he would be happy to talk with you. You can either give us a call at 860-872-9145, and ask for Mike Conlon, or if it's more convenient, I can have him reach out to you - just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Again, please accept our apology, and our thanks for taking the time to give us your honest feedback about your experience.

February 16, 2021

I went in there a couple months ago to have tires changed I told mechanic to save one of the good tires for a spare he threw it in the back on top of my suits I was going to sue you and charger for the suit More

by movadod13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie, David Rogers
Mar 04, 2021 -

Scranton GMC of Vernon responded

I'm not sure if you saw the response we just posted to your other review, but the service director would very much appreciate the chance to speak with you. Please give us a call at 860-872-9145, and ask for Mike Conlon, or you can respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will have him reach out to you instead. Again, please accept our sincere apology, and we hope to get the chance to discuss with you further.

Mar 04, 2021 -

movadod13 responded

Thank you very much for getting back to me I will call on Friday or Monday and speak with you guys ty Ken

February 16, 2021

This visit to Scranton was as expected. Good friendly Service. The wait to have my battery changed was short. Thanks for the good service I will be back for an oil change in couple of months. More

by BILLBACK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 15, 2021

Sierra was professional, polite and a pleasure to work with. She made the whole experience very easy. Sierra is an asset to Scranton, and I will certainly recommend her and Scranton motors to others look More

by STAZA1702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek, Sierra Moses
February 15, 2021

Overall experience was average. I went in knowing exactly what I wanted and the price I was expecting to pay. The price negotiations was easy and fair for both the new truck and trade in. Sierra was my sales More

by Kyle R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris in the financial department , Trevor Barbersek, Sierra Moses
Mar 04, 2021 -

Scranton GMC of Vernon responded

Kyle, We are happy to hear that you had a positive experience with Sierra. As far as your interaction with Chris, we're very sorry that it was an uncomfortable one. He is actually no longer with the dealership, which is why you were unable to tag him in your rating. We appreciate you taking the time to provide your feedback, and we hope that we have the chance to work with you in the future and prove that we are better than what you experienced the last time you were here. Thanks again, and have a great day.

February 14, 2021

Jeff was incredible!! He took time on his days off to ensure our vehicle purchased happened! Super friendly, helpful and easy going. I have never had a vehicle purchase that was so much fun and non stres More

by Lstinlove831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Kibby
February 13, 2021

Great, a no stress buying experience! We looked at many makes and models and found the best fit for our needs in the Terrain. We love the ride and appearance of the SUV. More

by CCYR2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek
February 11, 2021

Did a nice job doing warranty work. But I had a lot of grease on my hood and chrome bumper when I got it back. No big deal but I think someone should’ve paid more attention to cleaning it off. More

by TOTALREF749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 11, 2021

Oh OK the service people are excellent they doing a very good job the mechanics we’re not doing a good job because I have to bring my car back in for the third time for the same problem I hope they get it f More

by Ssdsimmons55SteveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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