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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews
Call Service Center (860) 872-9145

2,026 Reviews of Scranton GMC of Vernon - Service Center

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November 30, 2021

The entire staff was friendly courteous and knowledgeable. They addressed my issues quickly and had my car back the same day. Very satisfied with their service More

by PAIELLO0516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
November 28, 2021

I was very pleased with my service appointment was done right on time as they scheduled for me thank you ! More

by EMMAT732
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
Report | Print
November 28, 2021

They dealership was very organized and called to tell me when they part came in and also called to remind me of the appointment. More

by Maggiet1013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
Dec 02, 2021 -

Scranton GMC of Vernon responded

Hi Maggie, Thank you so much for the feedback about your recent experience, we're happy to hear it was a positive one. We did notice that your rating left some room for improvement in a couple areas - would you mind elaborating on what could have been done better? If you would like to speak to someone personally, I can absolutely help arrange that. Or you can just respond back to this review, either publicly or privately and let us know what parts of your visit could have been better. We appreciate you taking the time to leave a review and hope to get a little more information that will help us improve in the future. Thanks so much and have a wonderful day!

November 26, 2021

Service Reps are usually very nice to deal with. Very knowledgeable. Try to keep repair prices reasonable. More

by STONEY1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
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November 26, 2021

Very helpful, quick at getting me in for oil change and maintenance. Friendly and curiosity staff! More

by Pastah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
November 26, 2021

A great place service on time and on schedule I am a customer for a long time with them and very friendly people.. More

by rtz1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
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November 26, 2021

Happy with my purchase and maintenance I would highly recommend Scranton Motors to any one More

by JOANNX15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
Report | Print
November 22, 2021

It took a while to get everything completed, but worth the wait. Thank you, Dave. More

by CYNJ1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
Report | Print
November 22, 2021

Great communicationwork was completed, great job Great communication work was completed, great job Jeff Would use their service department again Bonus car vacuumed More

by joshua.trubiani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
November 22, 2021

I scheduled an oil change and tire rotation, when I was told my truck was ready they never did the tire rotation. Jeff said the back tires were better anyway. You rotate tires so they wear even. I was told More

by ah58violette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Jeff Borovicka
Report | Print
Nov 23, 2021 -

Scranton GMC of Vernon responded

I am so sorry for the disappointing visit you had recently. I spoke to the service director, and he would like to invite you to come back for a complimentary car wash and vacuum whenever it is convenient for you. If you let us know when you would like to come down, we can also make sure to have the information on the coolant and transmission fluid changes as well. I was unable to give him your info based on your screen name, but if you ask to speak to Mike Conlon, he will know what you are referring to. Thanks for taking the time to provide your honest feedback, and we hope you have a wonderful holiday!

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