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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews
Call Service Center (860) 872-9145

2,026 Reviews of Scranton GMC of Vernon - Service Center

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November 15, 2021

I Received very good and prompt service thank you, I would you do service with Scranton motors again More

by gwig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
November 14, 2021

Excellent friendly service with minimal waiting time. My appointment was on-time and I was out the door in less than 1 hour. Clean and quiet waiting area with ample spaced seating. More

by BZW3111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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November 14, 2021

The service department is efficient and always does a great job cleaning the car after service. My only critique is that my fluids and tires were not topped off at my last service. More

by JONFARLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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November 12, 2021

Scranton’s service is truly above and beyond. It is a team of professionals who are skilled and thoughtful! More

by Xian Bliek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
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November 11, 2021

Always excellent communication and service Appreciate Always excellent communication and service Appreciate Kevin staying few minutes later so I could pick up my truck More

by TLCSNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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November 10, 2021

Just had the worst experience with the service manager I have ever had I have spent a lot of money on jams throughout my past and after yesterday I don't believe I will ever buy another one the parts depart More

by ALLSPORT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Jim Schaller, Joe Malenfant, David Rogers, Ashley Corey, Jeff Borovicka
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Dec 02, 2021 -

Scranton GMC of Vernon responded

Good Morning, I have escalated your feedback to Mike Conlon, the service department director. He would really appreciate the chance to speak with you and get more details about your recent experience. If you would be willing to speak with him, please reply to this review with your full name and the best time to contact you so he can reach out to you. Thank you very much for your honesty and bringing this to our attention. We hope to have the opportunity to investigate further. Thanks, and have a great day.

Dec 02, 2021 -

ALLSPORT1 responded

Howard Christensen JR

November 09, 2021

All employees were very congenial, helpful, loved how the car was presented after service Was great More

by pnieto176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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Nov 09, 2021 -

pnieto176 responded

Great service

November 07, 2021

Was disappointed they didn't have a wrench to unlock my wheels for tire rotation. More

by sdusza
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
November 06, 2021

Scranton’s Sales and Service Team always provides outstanding experiences while making their customers feel valued. More

by LCWHITMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
November 06, 2021

Very pleasant people Work was performed in a reasonable time, And quality and clean. Thanks More

by mackhopper2458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
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