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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,015 Reviews

2,015 Reviews of Scranton GMC of Vernon - Service Center

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October 16, 2021

Jeff borovica was excellent never had a problem at Scranton vehicle was ready when promised More

by Johnd06limo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
October 16, 2021

Car washing cars is a great thing but even better would be if your people would wipe the cars dry More

by Gbeck44gb44gb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
October 16, 2021

Excellent service. Went for oil change and tire rotation. Car came back washed and vacuumed. More

by KARNOL00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers
October 13, 2021

This service team is excellent. I just came in for routine services, all performed without a hitch. The waiting area was busy but comfortable, and provided adequately-spaced seating with regards to th More

by VALACCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 12, 2021

Rated 3 because they did not help solve an issue I had with my steering wheel. They should have put effort into brainstorming some alternatives or suggestions on what could have been done. Lack of effort! More

by GREENSHOES1830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 14, 2021 -

Scranton GMC of Vernon responded

We are sorry to hear that we were unable to help solve your steering wheel issue. Are you still having problems with it? If you would like, I can have the service department director take a look at the specifics of your situation and see what he can do to help. Just respond to this review, privately if you prefer, with your name and contact information so we can look you up in our system and get in touch with you. Thanks for the feedback, hopefully we can find a way to help.

October 12, 2021

The service department was excellent. Jeff that I was dealing in service was excellent. He called me everytime and gave me updates. And told me what they repaired on my buick enclave. I would deff reccom More

by markpruotolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 10, 2021

Service was completed on time with very courteous personnel. I appreciated the washing and vacuuming also. More

by bearwaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 10, 2021

GMC 6500 series truck with brake warning system lights and warning buzzer was activated. The problem was said to have been fixed but the issue still existed upon pick up, The truck was left there for furt More

by STONEBEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 11, 2021 -

Scranton GMC of Vernon responded

Good Morning, I'm guessing that your truck is still with the service department since you just left this review a couple days ago. Hopefully, they are getting to the root of the issue and correcting it as we speak! However, just to make sure things go smoothly, I have given management a heads up about what is going on. I wasn't able to pull up the particulars without your full name, but based on the truck model you mentioned and the type of issue you are having, I'm sure they will know who this feedback refers to. If you do have any further issues and would like to speak to management, please reply to this review and I will make sure you are put in contact with someone who can help. Thanks for the heads up, and have a great day!

Oct 11, 2021 -

STONEBEAM responded

That will be greatly appreciated. The truck is much needed in our business.

October 10, 2021

Showed up early they signed me in and was out in 40 minutes. Very professional and liked the complimentary car wash and vacuum. Definitely going back. More

by BOWLPROCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 10, 2021

Easy to schedule an appointment. Fast and courteous service that was done correctly. The dealer went above and beyond. More

by MIKE.W.SPEGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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