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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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October 28, 2021

Performed recall on my 2012 Cadillac SRX in a prompt and timely manner.good job More

by EDWARDBARONCINISR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers, Ashley Corey
October 27, 2021

Excellent communication. Great to work with. Service department was very friendly and went above and beyond More

by BRIAN S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
October 27, 2021

Service was quick and staff were all pleasant to deal with. Would return for service. More

by stimage4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
October 27, 2021

David was great. Team was virtuous and thoughtful. I wasn’t sure if si was supposed to get a loaner or not with the Ally plan. Either way it was easy, friendly, and I will continue to use you guys. More

by DPELTIER3610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
October 27, 2021

Very efficient. I called and they made an appojntment to fit me in for a short maintenance. I was there at the appointed time and they took me right.in. I was out on time and within estimate. Really ple More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Oct 27, 2021 -

Don responded

Thank you. I am very pleasesd with service

October 27, 2021

Jeff and Beverly are Always the best! Always greeting with a smile. Great Customer service More

by MRENGLISHBULLDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Jeff Borovicka
Jun 08, 2022 -

MRENGLISHBULLDOG responded

Jeff and Beverly are the Best...please don't let them leave otherwise I will have to go to another dealership

October 26, 2021

I had an overpriced oil change, but with my 2 Chevy vehicles, they have done less than an adequate job. More

by AGSHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Nov 10, 2021 -

Scranton GMC of Vernon responded

I’m so sorry that your recent visit didn’t go well and you feel that you were overcharged. Would it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great day.

October 26, 2021

Wonderful service, quick, attentive & helpful.Very Wonderful service, quick, attentive & helpful. Very knowledgeable and pleasant I have only had an oil change and new tire and both times my car as More

by JULETEAKIRBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 25, 2021

Service very professional The initial service call was Service very professional The initial service call was helpful and tried to get me in before my 1 year warranty expired for an oil change More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers, Ashley Corey
October 24, 2021

Very easy time to get my truck in and repaired. As I waited in their clean and beautiful waiting area. Was told it would take about 1hr to 1 1/2 hr to replace part. They completed it perfectly in 30 min More

by WELDMANJOHN
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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