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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,015 Reviews

2,015 Reviews of Scranton GMC of Vernon - Service Center

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October 10, 2021

Good custom service. Friendly & answered all questions. Returning soon for 30,000 mile check. On line appt set up easy More

by DPOSPISIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 10, 2021

Good customer service! Acknowledge the customer and what service is required. Very attentive staff. Bev is also awesome an asset to the group. More

by HREESO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
October 08, 2021

Very prompt service. Job was done well I got an alignment and it came out excellent and when I got my vehicle back it was washed very happy thank you More

by Pabze1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
October 08, 2021

Service was diagnosed in a timely manor. Estimate was accurate and up front. Repairs made were on the schedule provided. All personnel were polite and knowledgeable More

by Mike Slyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Joe Malenfant
October 08, 2021

Amanda was really helpful and knowledgeable. Service was completed on time and all issues were addressed. More

by matthew.g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
October 08, 2021

Got me in for an oil change with 1 day notice, can’t ask for more than that! More

by Davidlojewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 07, 2021

The repair did not alleviate the pulling to the right of the entire car. Maybe going to another Buick dealer. More

by gbokan43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Oct 22, 2021 -

Scranton GMC of Vernon responded

Hi there, We are sorry to hear that your car is still having issues, it must be incredibly frustrating! Have you spoken to anyone in the service department since the repair was done to let them know? I would be happy to bring your concerns to the service director if you would like to talk to him and see if there is anything further that can be done to fix the problem. If you want to speak to him, please respond to this review (you can do so privately if you prefer) with your full name and contact info and I will pass the info along and make sure you are contacted. Thanks so much for the feedback, have a great day!

October 07, 2021

Great people they go out of their way to make sure the customers are satisfied with their products or services. More

by STRUNZ120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
October 07, 2021

Polite service advisor who did everything to make my experience enjoyable. I give him *****. Thanks More

by TREKKERTNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 07, 2021

I have always had good service from this dealer. The reps are always nice and try to get what you need accomplished. More

by Cadillac lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Ashley Corey
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