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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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October 04, 2021

A waste of xxxxing time. Had my truck there for a week and they couldn’t figure it out. Jeff the service writer never called me to let me know what was going on. Scranton service center sucks. I was going More

by Natefischer1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Oct 22, 2021 -

Scranton GMC of Vernon responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit fell short and we weren't able to solve the issue with your truck. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, I can have management look into it and see if there is anything more that we can do to address your concerns. Just send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you. Thanks, and have a great day.

October 03, 2021

Service was excellent, understands customer concerns and needs. Kept me up on progress with the service being done. Friendly Staff , and a very nice waiting lounge !! More

by GPLUMMER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 02, 2021

Appreciated service each person I spoke with took take time to listen to my concerns More

by ELISACOLBERTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 02, 2021

Scranton has always been professional, explained all repair work, and car was always ready as promised More

by JBUTTONS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
October 01, 2021

Beverly and Jeff are a joy to converse with and ALWAYS GREAT CUSTOMER SERVICE! Thank you More

by MRENGLISHBULLDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
October 01, 2021

I have always received excellent customer service. The servicing of my vehicle has always been great More

by DHENFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 01, 2021

Excellent service provided by Rob Zeidenberg. My car was evaluated shortly after arrival by tow truck and given the minor nature of the issue and necessary part in stock was immediately repaired. I was able More

by Marianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
October 01, 2021

Excellent and prompt service. Service consultant was very knowledgeable and courteous. Amanda Soucie is a tremendous asset to the Company. More

by KINGSMAN18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Sierra Moses
October 01, 2021

Everyone there is friendly and helpful. Jeff, my service coordinator did an excellent job of making me feel confident that I made the right choice picking Scranton Buick. We relocated back to the area after More

by STREETSMARTMANAGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 30, 2021

Always provides outstanding service and helpful information regarding my vehicle! Very happy with the service Department. More

by LCWHITMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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