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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,025 Reviews

2,025 Reviews of Scranton GMC of Vernon - Service Center

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August 16, 2021

This is a good service department. My vehicles never had a "come back" to address an issue. Advisors are courteous and keep the customer ipdated More

by EPALMER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Jim Schaller, Joe Malenfant, David Rogers
August 14, 2021

Have had good experiences so far with Scranton Motors. My family has used them for years. They have been very thorough and work with my schedule as best they can. Given the many changes with covid, they've b More

by AMMDEALS
Recommend Dealer
Yes
Employees Worked With
Jeff, Amanda Soucie, Beverly Rhoads
August 14, 2021

Felt was overcharged for blower repair plus they nickle & dime you on small charges. Will never go back again. Had to go back again. They found another short makes me wonder. More

by TnJRipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff, David Rogers
Aug 20, 2021 -

Scranton GMC of Vernon responded

I’m so sorry that your recent visit didn’t go well and you feel that you were overcharged. Would it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great day.

Aug 21, 2021 -

TnJRipper responded

Monday - Thursday you can contact me at my home number that you have on file anytime after 2pm.

August 14, 2021

Have known Dave for years and happy to see him as he greeted me in the bay. Service was perfect, in and out. Will be back for sure! More

by Ajp0374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
August 13, 2021

Very helpful prompt and professional!!I have always enjoyed seeing the staff and catching up with Beverly and Amanda when she comes back. Completed my service in a timely manner. Still the issue with More

by Kristine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers
August 12, 2021

The manager was so kind to listen my concern thank you ! I have ready in an hour. Very professional. I will definitely come back for any other service More

by MCASTELOA7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Meghan Scranton, Fred Nassiff
August 12, 2021

Service center does a good job. The problem is with the Service center does a good job. The problem is with the car. I bought it in March and this was the third or fourth time I had to bring it for servic More

by Bc94811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
August 12, 2021

This was my first visit to the service department with a purpose of trying them out. I pay attention to the little things and so do they. I will be returning for another scheduled service. More

by dlg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
August 11, 2021

I am always very satisfied and I always have a very I am always very satisfied and I always have a very pleasant experience as I when I visit scranton motors. Compared with others Scranton motors stil More

by Joslynfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey
August 11, 2021

Oil change , very, very, very, good, good, good, good. Thank you thank you thank you thank you thank you, ty, ty, ty, ty, ty, ty More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers
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