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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,022 Reviews

2,022 Reviews of Scranton GMC of Vernon - Service Center

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February 08, 2021

Ther service department was awesome! They are always so friendly and accommodating! They kept me updated and I didn’t have to wait long for my repair. More

by kate0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but he was great!, Beverly Rhoads
February 07, 2021

Nice greeting great customer service. I was escorted to the waiting room while my vehicle was being service. The service representative came and explained my service options and price of my services neede More

by BRETURN
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 07, 2021

Never ending repairs. They seem to make problems and recommend without knowledge. Told me I needed new plugs, which had just been replaced 15,000 miles prior. I will not be back and do not recommend. More

by JMSJA2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
Mar 02, 2021 -

Scranton GMC of Vernon responded

Good Afternoon, I am very sorry to hear that you feel you were given bad or incorrect advice about your vehicle. We do our best to answer a customer's questions, and explain the recommendations that we make, but clearly we fell short on your visit. Do you still have questions, or perhaps you would like to speak to one of the managers and have them take a second look? Just going off your screen name, I am not able to look up your records to see if you had the service done or not. If there is anything you would like to discuss further, I can get you in touch with the director of the service department directly. Simply respond to this review (privately if you like) with your name and contact info, and I will have Mike Conlon, reach out to you. Thanks, and have a great day.

February 06, 2021

Have never been disappointed from service on my 1st vehicle to the purchase of my new vehicle. James in sales and Beverly in service were a pleasure to work with. More

by JANELSVACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Trevor Barbersek
February 06, 2021

Always a pleasure the staff are friendly and efficient. Covid precautions were top notch and I felt very comfortable. My oil change was done timely More

by DJNEWTON428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers
February 06, 2021

I'm very happy with Scranton service I will recommend everyone that needs work done on their vehicles to go to Scranton the people that work there are very professional and very nice I'm 100 percent sati More

by LUISROM53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
February 05, 2021

Disappointment, no need to say more, no need to say more no need to say more no need to say more, No need to say more, More

by EYVAZZADEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Feb 22, 2021 -

Scranton GMC of Vernon responded

I apologize that you were disappointed on your recent visit to our service department. And although you didn't think it would help the situation by providing the details here, we would like the opportunity to speak with you and see if there is any way they can rectify the situation. I can have the director reach out to you if you'd like, but I cannot find your customer records based only on your screen name. So if you could just respond to this review (privately if you like) with your name and contact info, I will have Mike Conlon, our service director, reach out to you ASAP. Thanks, and have a great day.

Feb 22, 2021 -

EYVAZZADEH responded

Jamil Eyvazzadeh, I’m sure you have me on your records since I’ve purchased the vehicle from Scranton Cadilac

February 05, 2021

Excellent service. I was constantly updated as my car was worked on. The lounge area was also very comfortable as well. Everyone is extremely professional and very friendly. More

by SPERDOMO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, David Rogers
February 03, 2021

They are always welcoming. As a customer since 2012, it’s refreshing to have the service consistent with their care of my vehicle. Thank you. More

by Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads
February 02, 2021

Everything worked out Amanda was very helpful she made calls and communicated well hopefully I deal with her again. The waiting area was clean and everyone was friendly. More

by BLISHDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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