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2,041 Reviews of Scranton GMC of Vernon - Service Center
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January 11, 2020
I dropped my car off late and was assisted by a helpful employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the pr employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the process! Thank you! More
by allyssa089
Verified CustomerEmployees Worked With
Justin
January 10, 2020
I was using another GMC dealer closer to my home and lost confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company vehicles to Scranton also. Amanda is awesome and she brings the customer experiance to the next level More
by SERVICEMANAGER3
Employees Worked With
Amanda Soucie
January 04, 2020
Service Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wa Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wash More
by rapoedi24
Employees Worked With
Matthew Bartman
December 28, 2019
Avoid!!! Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to the DMV. I have since learned that complaints should be filed with the Department of Consumer Protection, which is able to conduct investigations. Too many other issues to list here. AVOID! Also, check the CT Court system website to get more info about them so you know what you're getting into. They have been sued multiple times since 2018! More
by Cars1050VCT
Employees Worked With
All
December 24, 2019
Technical support Keith the technician from service took care of my problem with SiriusXM & radio ID. He went above and beyond to help me out. Even stayed over to get m Keith the technician from service took care of my problem with SiriusXM & radio ID. He went above and beyond to help me out. Even stayed over to get me going. Professional, and eager to help. Thanks Keith for that service. Paul N More
by PNAIPARADIGM
Employees Worked With
Keith
December 21, 2019
Solved 2 problems When I brought my car in I had a list of things to be looked at but when I got the exhorbedent price of diagnosing these I decided on just 2of them. T When I brought my car in I had a list of things to be looked at but when I got the exhorbedent price of diagnosing these I decided on just 2of them. Those 2 items were fixed ok but I will have to live with the others untill they become emergencies. My husband asked for a senior discount (previously 10%) but this time it was much less than 10%. More
by robynrossetti627
Employees Worked With
Justin
December 20, 2019
Highly disappointed Had Buick Eclave in 1 year ago to replace steering parts under recall. Last week the steering wheel locked up while driving twice. Had to wait a week Had Buick Eclave in 1 year ago to replace steering parts under recall. Last week the steering wheel locked up while driving twice. Had to wait a week to get appointment and scared to drive vehicle. 24 hours after ascheduled appointment I’m Advice they can’t reproduce problem, nothing they can do. $150 and not even a complimentary car wash. Took to another mechanic who said this is under warranty & explained they sent me away with no guidance on what to do. Highly disappointed & still don’t have a car I can trust to drive! Never trust this service department. More
by donjengriger
Employees Worked With
Matt
December 20, 2019
Oil change and safety check Pretty straight forward. If you want people to continue doing reviews you have to stop requiring them to use 25 words to describe a rating. Pretty straight forward. If you want people to continue doing reviews you have to stop requiring them to use 25 words to describe a rating. More
by KALBERER3
Employees Worked With
Amanda Soucie
December 18, 2019
Front-end check Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The s Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The service department did a good job repairing the issues of highway speed vibrations. I just wish it had been thoroughly inspected/verified before it went up for sale. More
by COLLINS
Employees Worked With
Other Employees :
Chris Champagne, Amanda Soucie, Trevor Barbersek
December 14, 2019
Battery change My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed me right in, quoted me a price. When they were done, it was $30 under the quote, and they washed and vacuumed my car! More
by BLUESKYFARM
Employees Worked With
Trevor Barbersek
