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2,021 Reviews of Scranton GMC of Vernon - Service Center
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August 31, 2019
Tremendous experience My 17-year old son experienced his first flat tire and was on the highway. I called Scranton Motors to see if they had the tire in stock. Not only did My 17-year old son experienced his first flat tire and was on the highway. I called Scranton Motors to see if they had the tire in stock. Not only did they respond immediately to confirm they do have it, they got my son in that same afternoon to put on the new tire. Thank you!! More
by KWOLFF
Verified CustomerEmployees Worked With
Beverly Rhoads
August 29, 2019
Warranty work Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy ba Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy back & forth with the service department being reluctant to do the covered work. I drove the car for more than 6 months with a check engine light on. They finally scheduled the replacement, but called during it to say I needed other work totaling more than $1000. Due to previous experience with this service dept., I didn’t trust this information and will check with my mechanic. So the three stars are for Jonathan. He deserves more, but then you may not read my comments if you saw 5. More
by pgnjfn
Employees Worked With
August 26, 2019
Poor skills bad service I put my vehicle in for service after I determined what was wrong and that the repair was above my ability and tools needed. I brought vehicle in day I put my vehicle in for service after I determined what was wrong and that the repair was above my ability and tools needed. I brought vehicle in day before so they would have plenty of time as I estimated it to be 6 hours max I also in detail explained what I wanted done and how I came to determine the part I wanted replaced was bad. They said they will trouble shoot it and get back to me. End of next day they get back and say its another part I disagreed and they said they tested part I said was bad and it’s good and they see a leak on another part and it’s what’s bad I say odd I am meticulous and have no spots on my garage floor or when I was under vehicle. reluctantly agreed to go ahead with the fix. Day two they said need more time I end up getting vehicle morning of day 3 and they tell me it’s still got issues. I take vehicle and no different after $2400, reschedule to get it back in. When it goes in I again drop off the day before in hopes to speed up the process next day they recheck the part I told them was bad and now they agree it’s bad and try and tell me it must have just gone bad. Now lose another day to order part then another day delay then day 2.5 vehicle ready and no labor charge but I have to pay for new pump part even though I already paid for other part plus huge labor. All in all never using them again backyard mechanics and crooked staff More
by lee92
Employees Worked With
Keith Alamprese
August 23, 2019
Very friendly and helpful. I was very happy with the work. They didn't try to sell me on everything. The cost of the project was what they had originally quoted me. I normally I was very happy with the work. They didn't try to sell me on everything. The cost of the project was what they had originally quoted me. I normally do not bring my cars to dealers, but had no choice. I will definitely bring my vehicle back there. More
by Michael 123
Employees Worked With
Amanda Soucie
August 23, 2019
Helpful staff Amanda at the desk was very helpful and friendly! Some of the past technicians were not as communicative about the status of my car as she was. I will Amanda at the desk was very helpful and friendly! Some of the past technicians were not as communicative about the status of my car as she was. I will definitely ask for her next time i need to make an appointment More
by Anagy
Employees Worked With
Amanda Soucie
August 22, 2019
I am not sure Previous visits to this dealership have always been satisfactory. They were efficient and knowledgeable. This last visit was different, I was told m Previous visits to this dealership have always been satisfactory. They were efficient and knowledgeable. This last visit was different, I was told my car would be ready in one hour-two and one half hours later I was still waiting for my oil change and tire rotation to be completed. I saw my car being pulled into the wash bay and twenty minutes later I had to ask where it was-I was told that the the hi I Ian had gone to lunch. There is a difference in the service department that I was unhappy with. More
by River
Employees Worked With
Trevor Barbersek
August 20, 2019
Slight problem Brought in my 2015 XTS as something was loose causing problems with power steering & Cruise control. Took a long time but worked they wanted to be sur Brought in my 2015 XTS as something was loose causing problems with power steering & Cruise control. Took a long time but worked they wanted to be sure it wouldn’t happen again. More
by Greg7594
Employees Worked With
Jonathan Kennerly service consultant
July 31, 2019
Great Service The service staff is great! Amanda went far above and beyond to help me when my Sierra went down. Joe the service technician was awesome too. Being a The service staff is great! Amanda went far above and beyond to help me when my Sierra went down. Joe the service technician was awesome too. Being a small business owner my truck is the backbone of the company. The fact that they took only one week to get my truck back is phenomenal! Your service department is second to none and is why I have been buying vehicles at Scranton for years. Much thanks to Amanda and the whole staff. More
by mike@acumarkllc.com
Employees Worked With
Amanda Soucie, Fred Nassiff
July 31, 2019
Friendly welcoming staff. Entire team is wonderful. Everyone welcomes you, smiles and asks if you need anything and follows up with questions you may have. I've recommended the Entire team is wonderful. Everyone welcomes you, smiles and asks if you need anything and follows up with questions you may have. I've recommended the dealership to numerous freinds and co-workers. More
by R.C.F.
Employees Worked With
Jonathan Kennerly, Paul Simmons, Keith Alamprese, William Anastasio
July 31, 2019
Check Engine Service I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treat I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treated very well and given a thorough report and explanation as to why my car is having whatever issue that it is. The service department has never made or even recommended any unnecessary repairs just to make an extra dollar or two. The Service Dept Staff are very friendly and professional at what they do. Beverly in particular is Outstanding and is always a pleasure to do business with. She is truly a Valuable Asset of the Service Dept. The Check Engine Light issue was quickly diagnosed and resolved. I probably spent no more than 02 hours from the time I entered the Service Dept until I exited the bay area. Please keep up the great work... Thank You. More
by MLuceySr
Employees Worked With
Romaine Trimble, Beverly Rhoads
