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2,012 Reviews of Scranton GMC of Vernon - Service Center
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July 31, 2019
Check Engine Service I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treat I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treated very well and given a thorough report and explanation as to why my car is having whatever issue that it is. The service department has never made or even recommended any unnecessary repairs just to make an extra dollar or two. The Service Dept Staff are very friendly and professional at what they do. Beverly in particular is Outstanding and is always a pleasure to do business with. She is truly a Valuable Asset of the Service Dept. The Check Engine Light issue was quickly diagnosed and resolved. I probably spent no more than 02 hours from the time I entered the Service Dept until I exited the bay area. Please keep up the great work... Thank You. More
by MLuceySr
Verified CustomerEmployees Worked With
Romaine Trimble, Beverly Rhoads
July 30, 2019
Unauthorized Charges/Work Not Performed I was charged for service that was not performed and/or not authorized. (Same issue as others here). Scranton refused to do anything to deal with or c I was charged for service that was not performed and/or not authorized. (Same issue as others here). Scranton refused to do anything to deal with or correct these issues (same issue as others here). Why go to a dealer and get ripped off when there are so many other better options? (Same thought as others here) More
by Rev2567
Employees Worked With
Amanda Soucie, Meghan Scranton, Phil Wilson, Keith Alamprese, Trevor Barbersek, Fred Nassiff
July 26, 2019
Great customer service Have a shuttle if you need to leave your vehicle, they are quick, professional, and courteous. Love this place! Would continue to recommend to anyo Have a shuttle if you need to leave your vehicle, they are quick, professional, and courteous. Love this place! Would continue to recommend to anyone. More
by 2013 Malibu
Employees Worked With
Amanda Soucie, Samantha Savage
July 22, 2019
detailing my truck I brought my truck to Scranton because I thought they would do a good job detailing my truck. When I picked it up there spots that were not waxed and I brought my truck to Scranton because I thought they would do a good job detailing my truck. When I picked it up there spots that were not waxed and they did not clean and wax the wheels. They offered to take it back to fix the spots on the body. This truck is black and everything shows. I took the truck and left. I expected it to be done correctly the first time . In my opinion there was no excuse for giving it back to me that way This truck is and looks like new. I will take my business elsewhere. More
by Gmctruck
July 20, 2019
recheck for A/C leak I was checked in promptly by Romaine. He kept me posted on findings. Because parts had to be ordered, a follow-up date was scheduled. I was checked in promptly by Romaine. He kept me posted on findings. Because parts had to be ordered, a follow-up date was scheduled. More
by STIMSONJAN
Employees Worked With
Romaine
July 18, 2019
Customers best interest is not top priority here I do not feel that they ever had my best interest at the forefront. She mentioned to me that I was out of extended warranty. I explain to her that I w I do not feel that they ever had my best interest at the forefront. She mentioned to me that I was out of extended warranty. I explain to her that I was never offered any extended warranty. Instead of offer me the extended warranty she went ahead and diagnose my truck for $800 in service work which would’ve been covered by an extended warranty if she just offered that to me upfront telling me everything that needed to be fixed would be covered by an extended warranty she mentioned to me that I was out of extended warranty. I explain to her that I was never offered any extended warranty. Instead of offer me the extended warranty she went ahead and diagnose my truck for $800 in service work which would’ve been covered by an extended warranty if she just offer that to me upfront telling me everything that needed to be fixed would be covered by an extended warranty. You need service people actually think outside the box and have the customers best interest at heart to keep happy customers. Every time I come in here I feel like I’m just hurried in and hurry back out to get me in an out. I am just really disappointed on how I was treated. Once she called and told me how much it was going to be and that there’s nothing she can do for the extended warranty I told her don’t do any work on my truck but there was already $400 worth of work done without my OK. So you can see how I could be upset. I have been burned by yourselves department and now I feel taken advantage of by your service department. That’s two strikes and I don’t see anything ever changing. More
by GREG.STROUTH
Employees Worked With
The driver who drove me to work was excellent. , Amanda Soucie
July 17, 2019
Spectacular Service I was met by Justin who discussed my car’s problem with me. He returned a bit later to explain what the mechanic found and how the issue would be add I was met by Justin who discussed my car’s problem with me. He returned a bit later to explain what the mechanic found and how the issue would be addressed. He was polite, explained everything well, and gave me a clear timeline. My car was fixed and washed, and I was on my way. Kudos not only to the mechanic but also to the service advisor Justin who made it a pleasant experience. More
by JN
Employees Worked With
Justin P.
July 16, 2019
Fast easy service Made an appointment for a detail and multi-point inspection Jonathan was very easy to work with. Had my car back the same day walking like it just rol Made an appointment for a detail and multi-point inspection Jonathan was very easy to work with. Had my car back the same day walking like it just rolled off the front line More
by Camaross17
Employees Worked With
Trevor Barbersek
July 11, 2019
Worst ever! For two years this dealership jerked me around - telling me my car was working "within spec", only to find out the service group was wrong. My car was For two years this dealership jerked me around - telling me my car was working "within spec", only to find out the service group was wrong. My car was not working correctly, I made at least 5 trips to the dealer for the same issue, and then found out "oh, you're right - the car is not in spec and should be repaired". All I got for my trouble was an "we're sorry". This dealership does not know how to accommodate luxury car owners and should get out of the Cadillac business forever. Meg Scranton - has her name on the business - you would think she would at least return an email for a customer having an issue. Never responded! More
by CTS4 coupe - beautiful car, terrible service
Employees Worked With
Amanda Soucie, Meghan Scranton, Keith Alamprese, Fred Nassiff
July 02, 2019
Excellent I made the appointment in advance, they had all the parts ready, and completed the work early. Excellent team and service. They get my recommendation. I made the appointment in advance, they had all the parts ready, and completed the work early. Excellent team and service. They get my recommendation. More
by Jrprod
Employees Worked With
Other Employees :
Beverly Rhoads, Meghan Scranton, Keith Alamprese, Fred Nassiff
