Scranton GMC of Vernon - Service Center

Customer service is kind of important First off Amanda was very helpful setting up the appointment and explaining what needed to be done, zero issues with her. So, when you spend any amou First off Amanda was very helpful setting up the appointment and explaining what needed to be done, zero issues with her. So, when you spend any amount of money at a place of business (in this case it was over 1,000) you expect certain things. Everything was good until after I paid for my vehicle, at that point I was told to wait outside and my vehicle would Be brought to me. I waited for 5 minutes before walking back inside to find the person that was “taking care of me” had fielded another phone call before finishing up with me. I went right over to the service manager that you could tell didn’t really show too much concern when I suggested to him that he should tell his workers to finish up with one customer (especially one that was there in person) before starting to wait on another. Funny how it only takes one thing to turn a somewhat pleasant experience into one that you feel you have to vent a little about. More

Warranty work Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy ba Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy back & forth with the service department being reluctant to do the covered work. I drove the car for more than 6 months with a check engine light on. They finally scheduled the replacement, but called during it to say I needed other work totaling more than $1000. Due to previous experience with this service dept., I didn’t trust this information and will check with my mechanic. So the three stars are for Jonathan. He deserves more, but then you may not read my comments if you saw 5. More

Poor skills bad service I put my vehicle in for service after I determined what was wrong and that the repair was above my ability and tools needed. I brought vehicle in day I put my vehicle in for service after I determined what was wrong and that the repair was above my ability and tools needed. I brought vehicle in day before so they would have plenty of time as I estimated it to be 6 hours max I also in detail explained what I wanted done and how I came to determine the part I wanted replaced was bad. They said they will trouble shoot it and get back to me. End of next day they get back and say its another part I disagreed and they said they tested part I said was bad and it’s good and they see a leak on another part and it’s what’s bad I say odd I am meticulous and have no spots on my garage floor or when I was under vehicle. reluctantly agreed to go ahead with the fix. Day two they said need more time I end up getting vehicle morning of day 3 and they tell me it’s still got issues. I take vehicle and no different after $2400, reschedule to get it back in. When it goes in I again drop off the day before in hopes to speed up the process next day they recheck the part I told them was bad and now they agree it’s bad and try and tell me it must have just gone bad. Now lose another day to order part then another day delay then day 2.5 vehicle ready and no labor charge but I have to pay for new pump part even though I already paid for other part plus huge labor. All in all never using them again backyard mechanics and crooked staff More