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2,022 Reviews of Scranton GMC of Vernon - Service Center
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December 03, 2018
Waited too long for 2 tire change and oil change I had an appointment at 1. Dropped it off. I came back at 4:30, and it wasn’t done. I had to wait until 5pm before I was told it was done. There’s no I had an appointment at 1. Dropped it off. I came back at 4:30, and it wasn’t done. I had to wait until 5pm before I was told it was done. There’s no excuse that a oil and two tire change should take 4hrs. I chose not to be a “waiter” so I wouldnt have to be a “waiter” and I still became one. More
by Jcorriveau
Verified CustomerEmployees Worked With
Samantha Savage
December 03, 2018
Outstanding customer service Scranton Motors always goes the extra distance to make sure the customer is completely satisfied. Very professional, friendly and capable staff. I wou Scranton Motors always goes the extra distance to make sure the customer is completely satisfied. Very professional, friendly and capable staff. I would highly recommend them! More
by Ford Customer
Employees Worked With
Beverly Rhoads, Mike Griffin
December 01, 2018
12/1 servicing Cody was friendly, timely, knowledgeable, focused. Listened to my description of the issue and drove with me to hear it firsthand. Promptly called Cody was friendly, timely, knowledgeable, focused. Listened to my description of the issue and drove with me to hear it firsthand. Promptly called when the car was ready. More
by DSTI320299
Employees Worked With
Cody
November 30, 2018
Warranty repair . Performed in a professional manner. Very happy with the service. Was treated respectful and job was done when I requested and clean as I expected. T . Performed in a professional manner. Very happy with the service. Was treated respectful and job was done when I requested and clean as I expected. Thanks again More
by SCOTT112178
Employees Worked With
Amanda Soucie
November 30, 2018
Excellent job. Accommodation for service day was very personal service. Good loaner. All items were corrected. Car was held longer due to waiting for parts. Loan Accommodation for service day was very personal service. Good loaner. All items were corrected. Car was held longer due to waiting for parts. Loaner was helpful. More
by MICHAEL.RAYMOND62
Employees Worked With
Keith Alamprese, Samantha Savage, Mike Griffin
November 30, 2018
Maintenance service My vehicle was serviced quickly. It arrived back in the bay washed and clean on the interior. The staff was friendly and efficient. The waiting area w My vehicle was serviced quickly. It arrived back in the bay washed and clean on the interior. The staff was friendly and efficient. The waiting area was a pleasant environment. More
by POTAMIPA
Employees Worked With
Mike Griffin
November 29, 2018
Staff was curtious, quick and efficient My truck had a recall, made my appointment online and showed up at the time scheduled. The staff had me in and out very quickly. The staff was very f My truck had a recall, made my appointment online and showed up at the time scheduled. The staff had me in and out very quickly. The staff was very friendly. I would recommend them! More
by Dino2368
Employees Worked With
Capt Jack Carpenter, Meghan Scranton, Phil Wilson, Trevor Barbersek
November 28, 2018
Appointment took way to long. My two hour repair ended up taking four hours Then technician didn't put locking hubcap key back in my car. Very disappointed in last visit. My two hour repair ended up taking four hours Then technician didn't put locking hubcap key back in my car. Very disappointed in last visit. More
by TERESAMARQUIS
Employees Worked With
Samantha Savage
November 28, 2018
Oil change tire rotation All was done to expectations We dropped off car early morning and it was done promptly We picked it up and all was done well All was done to expectations We dropped off car early morning and it was done promptly We picked it up and all was done well More
by CSNIADACH
Employees Worked With
Cody Chapman
November 25, 2018
Service Staff friendly & attentive- no waiting on arrival- love that u wash vehicle after servicing. Waiting room is well stocked with refreshments & reading mat friendly & attentive- no waiting on arrival- love that u wash vehicle after servicing. Waiting room is well stocked with refreshments & reading materials & u can follow the progress of your vehicle. More
by LTTRUCKIE
Employees Worked With
Chappin
