2,022 Reviews of Scranton GMC of Vernon - Service Center
Waited too long for 2 tire change and oil change I had an appointment at 1. Dropped it off. I came back at 4:30, and it wasn’t done. I had to wait until 5pm before I was told it was done. There’s no I had an appointment at 1. Dropped it off. I came back at 4:30, and it wasn’t done. I had to wait until 5pm before I was told it was done. There’s no excuse that a oil and two tire change should take 4hrs. I chose not to be a “waiter” so I wouldnt have to be a “waiter” and I still became one. More
Outstanding customer service Scranton Motors always goes the extra distance to make sure the customer is completely satisfied. Very professional, friendly and capable staff. I wou Scranton Motors always goes the extra distance to make sure the customer is completely satisfied. Very professional, friendly and capable staff. I would highly recommend them! More
12/1 servicing Cody was friendly, timely, knowledgeable, focused. Listened to my description of the issue and drove with me to hear it firsthand. Promptly called Cody was friendly, timely, knowledgeable, focused. Listened to my description of the issue and drove with me to hear it firsthand. Promptly called when the car was ready. More
Warranty repair . Performed in a professional manner. Very happy with the service. Was treated respectful and job was done when I requested and clean as I expected. T . Performed in a professional manner. Very happy with the service. Was treated respectful and job was done when I requested and clean as I expected. Thanks again More
Excellent job. Accommodation for service day was very personal service. Good loaner. All items were corrected. Car was held longer due to waiting for parts. Loan Accommodation for service day was very personal service. Good loaner. All items were corrected. Car was held longer due to waiting for parts. Loaner was helpful. More
Maintenance service My vehicle was serviced quickly. It arrived back in the bay washed and clean on the interior. The staff was friendly and efficient. The waiting area w My vehicle was serviced quickly. It arrived back in the bay washed and clean on the interior. The staff was friendly and efficient. The waiting area was a pleasant environment. More
Staff was curtious, quick and efficient My truck had a recall, made my appointment online and showed up at the time scheduled. The staff had me in and out very quickly. The staff was very f My truck had a recall, made my appointment online and showed up at the time scheduled. The staff had me in and out very quickly. The staff was very friendly. I would recommend them! More
Appointment took way to long. My two hour repair ended up taking four hours Then technician didn't put locking hubcap key back in my car. Very disappointed in last visit. My two hour repair ended up taking four hours Then technician didn't put locking hubcap key back in my car. Very disappointed in last visit. More
Oil change tire rotation All was done to expectations We dropped off car early morning and it was done promptly We picked it up and all was done well All was done to expectations We dropped off car early morning and it was done promptly We picked it up and all was done well More
Service Staff friendly & attentive- no waiting on arrival- love that u wash vehicle after servicing. Waiting room is well stocked with refreshments & reading mat friendly & attentive- no waiting on arrival- love that u wash vehicle after servicing. Waiting room is well stocked with refreshments & reading materials & u can follow the progress of your vehicle. More