Scranton GMC of Vernon - Service Center

Always friendly, but a bit slow I never have any issues when I go and everyone is always very friendly, my only grievance is that I'm too often under quoted on how long service will I never have any issues when I go and everyone is always very friendly, my only grievance is that I'm too often under quoted on how long service will take. I've never been able to get out in less than an hour for an oil change and that can be frustrating after constantly being told it'll be 45 mins or less. Thinking back, even when I purchased my vehicle the detailing took far longer than we were told and we ended up having to sit around waiting for it. It's a smarter practice to overquote, then customers would be pleased when the time is shorter than anticipated. More

There can be only one When you take your vehicle here your in great hands they will let you know what you need now and then tell you what you need down the road. The deale When you take your vehicle here your in great hands they will let you know what you need now and then tell you what you need down the road. The dealer side they roll out the red carpet for everyone. More

as always good job over all good job. both me and my wife car came in for service no appointment. the service team was more than accommodating. we were both out of ther over all good job. both me and my wife car came in for service no appointment. the service team was more than accommodating. we were both out of there less than a hour. both cars clean More

Excellent Service For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars eac For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars each year. So our vehicles always look like they came out of the showroom. Stuart G. Rosen More

Amazing from my 1st phone call to me signing off Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman before me and Sam was so professional and knowledgeable explaining everything to her I couldn’t wait for my turn. Sam is defiantly a friendly pleasant smart young lady! You are very lucky to have her. This was my 1st time using Scranton Motors and will not be my last! Thank you Ms Savage for all you help getting my error fixed that another Mechanic could not do ;) More

Led on in mult incorrect directions At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then i At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then it’s covered” then two days later called and said he was again mistaken. Also oil change was supposed to be done and wasn’t. More

Tire leaks still and now tires not aligned with sensors Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesk Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesky tire and sensors not a good story More

2 hour oil change and tire rotation It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on goin It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on going deal is 49.95. It took another 5 minutes to change paperwork after waiting 2 hours already. More

Great service I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light fo I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light for the park brake. It turns out the car needed a software update. My car is always fixed right the first time and returned clean. Scranton is fortunate to have good service writers and technicians who really know GM cars. More

Vibration not solved Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this pro Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this problem with a lot of there vehicles for four years now and have still decided to do nothing about the vibration. More