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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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December 11, 2022

Pd $1000 & nothing has been fixed Even had low tire & they didn’t put air in it for me More

by wendymowry17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Dec 13, 2022 -

Scranton GMC of Vernon responded

Wendy, We are sorry to hear that you are still having issues with your vehicle. If you have not done so already, please contact us so that we can help get them resolved. If you would prefer to have someone reach out to you, please reply to this review and let us know when is the best time to contact you. Thank you for letting us know and we hope to speak with you soon.

Dec 13, 2022 -

wendymowry17 responded

Best time to contact us Thursday between 10:00 and 12

December 10, 2022

Was excellent service, fast and great customer service would definitely recommend service to anyone including family More

by Carmel242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Shawn Butler
December 09, 2022

All my inquiries were answered and the car was professionally serviced as promised. Everyone was professional and on point. For the first time when the car was returned to me, the driver’s se More

by BASIAURBANEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank You Jim for coming to my work place and picking and returning my car. Without you, I would not be able to get my car serviced.
December 09, 2022

Great service from Frank. I appreciate the open communication and being kept completely updated on what needed to be done. I will be returning when needed. More

by Volkjay3003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2022

The service department is friendly and knowledgeable on servicing my Cadillac. The dealership is very clean and comfortable while waiting for your vehicle. More

by mianoja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 08, 2022

Knowledgeable personnel, efficient service, was kept informed of the each step, contacted a ride service for me, called the next day to inform me all repairs were completed and vehicle was ready to pick More

by Deannakorner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2022

Very Happy with their service! It's always great. Everyone is friendly and they are flexible with my schedule. More

by adgagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka, Shawn Butler
December 06, 2022

Excellent service very prompted keep you informed. Waiting area comfortable and have phone charger to charge phone More

by Jaz625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Shawn Butler
December 05, 2022

Guy at the front desk was great. Excellent service, polite and friendly . Truck was brought in quickly and returned. More

by richhoward7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2022

They performed scheduled preventive maintenance. They promised to wash and vacuum the car as a part of their service. They replaced the cabin filter. When I got back into the car, leaves and debr More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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