Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Scranton GMC of Vernon - Service Center

Vernon, CT

4.3
2,052 Reviews
Call Service Center (860) 872-9145

2,052 Reviews of Scranton GMC of Vernon - Service Center

Sort by
January 26, 2023

Jeff is a fantastic person to work with. He has been great helping me with car problems another dealership wouldn't take care of More

by LORIJ4263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
Report | Print
January 25, 2023

I was taken without an appointment, in and out very quickly, all necessary service was performed and the price was reasonable. More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
Report | Print
January 24, 2023

Helpful, quick service, friendly staff, clean and accommodating. But difficult to get an appointment with. No fault of the facility just the way it is these days More

by Sweetmeli82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
Report | Print
January 21, 2023

They were very kind to me. Could have been a little better with calls during 3 weeks of repair. Service was good More

by GRMCCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
Report | Print
January 21, 2023

It was quick to make the appt and it was quickly finished. Joey was great More

by torszulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 18, 2023

It was my first time there - very friendly, timely, and effective . I was impressed. Thanks More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
Report | Print
January 18, 2023

Navigation problem on my 2022 CT4 not resolved. Over one month now without use of navigation feature. Cadillac says it’s a software problem and they are working on it! Unacceptable response! More

by Sepulvedadom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
Report | Print
Jan 26, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, I reached out to the service department to make them aware of your feedback and was told that they have already reached out to let you know that GM is working on a resolution for the navigation concern. If you have any additional questions, please feel free to give us a call. Thanks so much and have a great day!

January 18, 2023

Jeff and your entire service department are top notch. Definitely rival any other dealership that we work with for our other cars (BMws and Mini). More

by ColinT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
January 17, 2023

They lack a sense of urgency and don't really seem to care. The parts department was helpful, but the service department moved at their own pace. More

by MANGANLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Malenfant, Jeff Borovicka
Report | Print
Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We definitely don't want to make anyone think we don't care or that we aren't respectful of their time. If you do have any additional feedback or thoughts on how we can improve, please reply to this review so we can connect you with someone to discuss further. Thank you for your time and have a great evening.

January 14, 2023

Prices and Serv fees to high If theirs an alternative I’m there… I think for an oil change and minor Serv I paid tooooo much More

by JENNIFER.GENDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Butler
Report | Print
Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We regularly do our own price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and going elsewhere. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.

1
...
50
51
52
...
206