Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
298 Reviews

Industry Experience

15 yrs, 3 mos

4.7

298 Reviews

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298 Reviews of Frank Kern

October 30, 2026

Dealership Rating
Employee Rating

Frank and Gareth are excellent advisors! Kept me updated every step of the way dealing with two different vehicles. More

by 305409
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Krauss, Gareth Jones

Oct 30, 2026

Scranton GMC of Vernon responded

We’re pleased Frank and Gareth kept you well informed while assisting with both vehicles, including your GMC Terrain. Thank you for recognizing their support with five stars!

October 29, 2026

Dealership Rating
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Very professional and courteous. Things were done in a timely fashion without any issues or problems. More

by ALAN.POWERS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Krauss

Oct 29, 2026

Scranton GMC of Vernon responded

We're pleased the service on your Cadillac XT5 went smoothly and was completed promptly. Thank you for recognizing our team's considerate approach.

October 28, 2026

Dealership Rating
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Mike and Robert frankly the entire service team is amazing. They’ve done it’s again and have exceeded our expectations. Always feel like we’re personally taking care of and it doesn’t go unnoticed. Th More

by Jwinful
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2026

Scranton GMC of Vernon responded

Knowing you consistently feel personally cared for during service visits for your GMC Acadia is rewarding. Thank you for recognizing Mike, Robert, and our entire service team for going beyond what you expected again.

October 25, 2026

Dealership Rating
Employee Rating

Frank is very reasonable and receptive to the customers, inquiries and concerns. He’s also aware of the customers budget and financial driven the decision-making process. More

by Jamesekane
Recommend Dealer
Yes
Oct 25, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Scranton GMC of Vernon are glad to have you as a customer.

October 24, 2026

Dealership Rating
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My wife and I have been customers for over 16 years and we're very satisfied. More

by MIKEVOLODZKO
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Oct 24, 2026

Scranton GMC of Vernon responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 23, 2026

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Employee Rating

I was there for a oil change and wheel sensor and a new shifter everything was done in a timely manner More

by kevwht57
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Oct 23, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Scranton GMC of Vernon are glad to have you as a customer.

October 21, 2026

Dealership Rating
Employee Rating

The service was professional and the team was very helpful. I had a small ding in my door and The service manager (Robert) asked if I would like it fixed during my visit. They had it repaired and se More

by vicjr67
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

Oct 21, 2026

Scranton GMC of Vernon responded

Your feedback about how Robert arranged to repair the door ding during your visit reflects how our service department strives for convenience and thorough care. We’re glad the service on your GMC Sierra 1500 was professional, with transparent explanations and fair pricing. Hearing your recommendation means a lot to our service team.

October 19, 2026

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Great service, extremely friendly and professional! Even though I live 45 minutes away, they are my go to because I know I'll be treated exceptionally well. More

by nbarone987
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

Oct 19, 2026

Scranton GMC of Vernon responded

Knowing that you’re willing to drive 45 minutes for the service on your GMC Canyon means a lot to our team. It’s rewarding to know you found our service team so welcoming and professional.

October 15, 2026

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Employee Rating

Very unhappy with the bill that I had to pay for the car the car was there for a week. I purchased a part and apparently the parts in the cured the problem. Then they purchased another part that was under w More

by creasea
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 16, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2026

Dealership Rating
Employee Rating

Setting up the appointment was effortless. Service was great. The update only took 60 minutes as opposed to the 90 minutes that was expected. More

by RENTIGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Sep 23, 2026

Scranton GMC of Vernon responded

Your mention of the update finishing in 60 minutes highlights our focus on efficiency. Knowing that scheduling was effortless and that our service met your expectations means a lot to our team. We look forward to assisting with any future service on your GMC Acadia.

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