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Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
263 Reviews

Industry Experience

14 yrs, 8 mos

4.7

263 Reviews

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263 Reviews of Frank Kern

April 12, 2026

Dealership Rating
Employee Rating

Brought my truck in because transmission was slipping and it is still slipping after $1740 More

by run2thestreet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 17, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Apr 17, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 09, 2026

Dealership Rating
Employee Rating

They were very friendly and accommodating. Was a difficult situation but handled it well. Thanks More

by visionland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg

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Apr 09, 2026

Scranton GMC of Vernon responded

Thank you for the five-star rating. We’re glad our team could support you through a challenging service visit for your Chevrolet Silverado 1500. Please reach out if there’s anything else we can help with.

April 07, 2026

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Helpful company. Had some issues with my Cadillac. They fixed it and Frank was great to work with. More

by SCOTT112178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Scranton GMC of Vernon responded

We’re glad we could resolve the issues with your Cadillac and that Frank was so helpful throughout the process. Thank you for the 5-star rating and for choosing us for your service needs.

April 02, 2026

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The guy that helped me was very knowledgeable about the car and was very helpful. More

by Kfuggy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2026

Scranton GMC of Vernon responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Scranton GMC of Vernon .

April 01, 2026

Dealership Rating
Employee Rating

I've always had very good service professional care with Scranton. Sales service, and parts all excellent More

by NMSTANG
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Apr 01, 2026

Scranton GMC of Vernon responded

It’s great to know that Frank and our team provided you professional care across sales, service, and parts for your Cadillac CT5-V. We appreciate your continued trust and look forward to serving you again.

March 31, 2026

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Employee Rating

Very professional and productive. And Frank reached out to me during the the to tell update me on the progress of my work being done on my pickup. I was very happy with their progress More

by DCROCKETT812
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Mar 31, 2026

Scranton GMC of Vernon responded

Thank you for highlighting how professional and productive your visit was. Frank was glad to keep you updated during your Chevrolet Silverado 1500 service, and we’re happy you’re satisfied with the outcome.

March 29, 2026

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Employee Rating

I had a great experience. Communication was clear throughout, and I really appreciated getting a loaner car. I’ll definitely be coming back again More

by emschmidt76
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Mar 30, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive experience with service on your Cadillac XT6. We’re glad our communication met your expectations and that the loaner car kept you on the move. We look forward to helping you again.

March 02, 2026

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Employee Rating

This is my fourth vehicle from this dealership. I would highly recommend it to anyone who wants to purchase or lease a vehicle. More

by Highlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann, Mike Conlon, Robert Zeidenberg, Kayla Comarotti, Doug Freeman

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Mar 02, 2026

Scranton GMC of Vernon responded

It’s a pleasure to welcome you back for your fourth vehicle. Knowing you’d recommend us to anyone looking to purchase or lease means a lot. We look forward to assisting you with your next vehicle.

February 28, 2026

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Employee Rating

I found that everyone that I dealt with was very friendly and helpful. The dealership has been very accommodating and professional in every way. I would recommend them for all automotive needs. More

by joseph.spinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Benard, Mike Conlon, Robert Zeidenberg, Tyler Coles, Chris Bonner, Ken Glidden, James Krauss , Billy Delgado

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Feb 28, 2026

Scranton GMC of Vernon responded

It’s great our team was accommodating, friendly, and professional during your service on the GMC Savana 2500. We’re pleased the work met your expectations. Your recommendation means a lot and we look forward to serving your automotive needs again.

February 26, 2026

Dealership Rating
Employee Rating

Went there to get a tire sensor replaced they completed the job also oil change and a brake fluid flush and a can of fuel cleaner everything was done correctly More

by kevwht57
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Feb 28, 2026

Scranton GMC of Vernon responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Scranton GMC of Vernon .

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