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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews
Call Service Center (860) 872-9145

2,026 Reviews of Scranton GMC of Vernon - Service Center

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November 10, 2022

Everything was great very helpful Provide car with no troubles did work they were asked to do More

by LINDAHUESLMAN60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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November 09, 2022

Rob and the 2 ladies do an excellent job meeting all the needs, for the customer. More

by KTRIPP.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka
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November 09, 2022

Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve More

by MRTNPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Scranton GMC of Vernon responded

Hi - Without pulling up the details and specifics regarding your visit, I don't want to make any assumptions about what you were charged and why. However, if you would like to speak to a manager ragarding the issue, please feel free to give us a call. Or if you'd prefer, you can respond privately to this review with your contact information and I can have someone contact you to discuss further. Thank you for the feedback and have a great day.

November 09, 2022

Although more than I wanted to spend, the service was great and I would come back again More

by ladd667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
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November 07, 2022

Service is first rate and communication is excellent. I take my Buick only to Scranton. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2022

jeff and kevin did a nice job trying to fix a whistling noise coming from the hood area on my new sierra hd. thanks guys More

by RLACAFTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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November 06, 2022

Brought my CTS in because of a rough idle when cold. David said that it was a motor mount. Over 1000.00 later I picked up the car and it was the same. David claimed that someone cut the locator pin..... More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
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Nov 08, 2022 -

Scranton GMC of Vernon responded

Hi Tim - I am so sorry to hear about the issues your having - your frustration is totally understandable. I can't pull up your records with just your first name, so I apologize for not knowing the current status, but have you been able to connect with anyone regarding your concerns? If not, please reply privately with your contact info and the best time to reach out, and I will make sure someone contacts you. Thank you so much, and have a great day.

Nov 08, 2022 -

Tim responded

Sure Tim Nelen 413-244-6880 Any time. I have called left messages and no call back. My email is tim.nelen@yahoo.com Here we are Sunday 11/20/22 and I have never heard from anyone at Scranton Cadillac.

November 06, 2022

My recall issue was fixed. Service was good. The amount of time was reasonable. Good experience . More

by tjm_west
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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November 06, 2022

Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c More

by ssetsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2022

Excellent service great work and very very court staff. I always have an excellent experience. More

by JROSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Shawn Butler
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